Exceptional UI and Outstanding Support! I am thoroughly impressed with my experience using Sensa. The user interface is incredibly intuitive, beautifully designed, and a total joy to navigate. It m... See more
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The app does not live up to what's promised, instead they take advantage being a self help-app for people with adhd who tends to be a group of people you can exploit with these kinds of scams and refu... See more
Investing a few minutes each day into reading the articles on Sensa and instituting a bunch of new habits (and insights) has been great. With Sensa, I finally broke free of the pandemic/lockdown leth... See more
Company replied
Another auto-renewal scam victim here. This company’s policies and practices are predatory, to say the least. I have a longstanding practice of noting any subscription end or renewal dates in my calen... See more
Company replied
Company details
About Sensa
Written by the company
Join 75K+ users finding mental balance with Sensa
Sensa is a mental health app that uses Cognitive Behavioral Therapy (CBT) to help improve your mental well-being. We focus on practical CBT strategies backed by research to tackle common issues like:
Through our carefully created CBT content, calming exercises, and self-improvement guides, Sensa empowers you to take charge of your mental well-being and, in turn, your overall life.
Contact info
95 3rd St 2nd Floor, San Francisco, CA 94103, San Francisco, United States
- hello@sensa.health
- sensa.health
2.8
Average
334 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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No customer service what so ever
No customer service what so ever! I signed up for a one week trial, no obvious way to get into the app after downloading, absolutely no help from customer service. overall feeling is that the whole experience was a waste of time and money! super unhappy with my experience!
21 September 2023
Unprompted review
Reply from Sensa
Dear Jen,
We're deeply sorry for the experience you've had, and we genuinely want to make it right. We have requested your contact information through Trustpilot, and as soon as we receive it, we will promptly reach out to assist you. Please bear with us, and thank you for your patience. Your satisfaction and trust are very important to us.
Regards,
Team Sensa
A useful support
Mostly intuitive and user friendly especially with the colours and graphic features of little figurines. However it maybe just me and how I perceive content , I sometimes find it difficult to follow the programme and all the different sections. However when I focus and concentrate I finally find my way . Lorraine
23 September 2023
Reply from Sensa
Dear Lorraine,
Thank you for your feedback, Lorraine. We appreciate your insights on the usability of the app. We're continuously working on making the experience smoother and more intuitive for our users. It's great to hear you find value in the features and graphics. Please don't hesitate to reach out if you need any assistance navigating through. We're here to help!
Regards,
Team Sensa
I felt like I learned a lot of useful…
I felt like I learned a lot of useful tips. I learned accountability is helpful and the check in times force you to feel and label those thoughts in your mood journey.
23 September 2023
Reply from Sensa
Dear Jennifer,
Thank you so much for taking the time to share your experience with Sensa. We're thrilled to hear that the tips and check-ins have been impactful in your journey. Remember, we're always here to support you in understanding and managing your moods better.
Regards,
Team Sensa
It gives good information even though I…
It gives good information even though I know a lot of it, and it helps to remind me of what to do. The app is flexible which I like, but I don't know how to retain information or how to go back and review.
18 September 2023
Reply from Sensa
Dear Janet,
Thank you for your feedback! We're glad to hear that you find the information helpful. If you have any questions about navigating the app or reviewing content, please reach out to us directly at hello@sensa.health. We're here to help and ensure you get the most out of your Sensa experience!
Regards,
Team Sensa
Practical and helpful
Sensa is well designed and quite helpful for day to day use. The comfort of the app and it's gentle approach is one of it's strongest features. The teaching is well spread out in an easy to participate program and the exercises are quite simple to follow.
22 September 2023
Reply from Sensa
Dear Oscar,
Thank you for sharing your thoughts and experiences with Sensa! We're delighted to hear that you find the app practical and our approach gentle. Your feedback means a lot to us, and we truly appreciate you taking the time to leave this review. Wishing you continued growth and well-being on your journey with Sensa!
Regards,
Team Sensa
App stopped working
The app is simply not working. Third day and it doesn't even open. Do not recommend!!
Lucky enough to have subscribed for a trial period only.
22 September 2023
Unprompted review
Reply from Sensa
Dear Chris,
We're truly sorry to hear about the issues you've experienced with our app. We would love to help resolve this for you. We have requested your contact information on Trustpilot, and as soon as we receive it, our support team will reach out directly to assist you. Thank you for your patience and understanding.
Regards,
Team Sensa
It helped me a lot
It helped me a lot, I think the content is great. It's a bit annoying they are constantly updating the design.
5 September 2023
Reply from Sensa
Dear Catarina,
Thank you so much for taking the time to share your experience with Sensa! We're thrilled to hear that the content has been helpful for you. We apologize for any inconvenience the frequent design updates may have caused. We're continuously working to enhance the user experience, and your feedback is valuable in guiding those improvements. Thanks again for your support and understanding.
Regards,
Team Sensa
Predatory billing practices
Predatory billing practices. Not only did I find the app content itself useless, I was also very surprised to see another 6 month membership charge to my account the other day. I thought I must have missed the confirmation/auto-renewal email but they didn't actually send one. No problem I thought, I'll email them and get it sorted out. Nope, they replied with a boiler plate email and link to their predatory terms of service and apologized while all the while refusing any refund. Their email says they, "take this feedback seriously and will use it to improve our processes," however several other reviews over the past few months mention this unethical practice as well, so they clearly are happy extracting every penny they can from unwitting customers. True scum.
17 September 2023
Unprompted review
Reply from Sensa
Dear Evan,
We are sincerely sorry to read about your disappointing experience. It's regrettable to learn that the app content did not meet your expectations and that you encountered issues with the billing process.
We note from your review that you have contacted us before. We have already requested your contact details on Trustpilot to facilitate a dedicated investigation into your case and to work on a solution that is satisfactory for you.
Thank you for bringing this to our attention, and we hope to resolve this matter with a favorable outcome for you as soon as possible.
Warm regards,
Team Sensa
An informative and effective option for ADHD sufferers
The app forces you to form healthy habits, and it keeps you on track. Provides much needed structure to life. Learning so much about myself. We all have one superpower- the ability to totally ignore what is not important to us and hyper focus on what is! The app has been a positive light at the end of a long journey with ADHD.
15 September 2023
Reply from Sensa
Dear Angela,
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that it has been a supportive tool in your journey with ADHD, helping to provide structure and foster self-understanding.
Your words are a beacon guiding us in our mission to bring light to many others in their journeys. Remember, your superpower is immense, and we are here to support you in wielding it wisely and joyfully.
Thanks for being a part of the Sensa community!
Warm regards,
Team Sensa
Build Healthy Habits
First app that has actually gotten me to get into healthy habits. I’m definitely burnt out but I’m learning how to do more for me.
15 September 2023
Reply from Sensa
Dear Rachelle,
Thank you for your wonderful feedback! We're overjoyed to know that Sensa is helping you to cultivate healthy habits and prioritize self-care. Remember, it's absolutely okay to take it step by step, giving yourself the grace to grow at your own pace.
Thank you for choosing Sensa to be a part of your journey towards well-being. We're here for you!
Warm regards,
Team Sensa
Unethical billing practices
Unethical billing practices. I paid for a six month subscription but wasn’t finding the app very helpful for me personally (i chose to use another app) I wasn’t aware that I would be auto-billed a renewal. I never received a reminder that the subscription would auto renew. When the charge came through - I had to redownload the app to cancel the subscription and I immediately contacted customer service to let them know I would like a refund. They refused. This app hasn’t been logged into in over four months by me - their refund policy is unethical. Just another scam to bill people automatically!
11 September 2023
Unprompted review
Reply from Sensa
Dear Michelle,
We're truly sorry to hear about your experience with the billing practices. It is not our intention to make the process difficult or to feel like an inconvenience. We understand how important it is to have clear communication regarding subscription renewals.
We have requested your contact details via Trustpilot to help us identify your Sensa account and thoroughly investigate the matter. We are committed to finding a fair solution and understanding more about your specific situation.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Best,
Team Sensa
SCAM. Don't do the trial!
This company is a scam! Do not sign up for the trial! If you try to cancel they will bill you for a 3 month subscription. Apparently you have to cancel 2 days before your 7day trial ends! Cancel on day 7 of the "trial" and they charge you $80, with a no refund policy. I never even download the app. Total scam company. Run away.
5 September 2023
Unprompted review
Reply from Sensa
Hello,
We're truly sorry to hear about your experience. We can assure you that it's not our intention to make anyone feel scammed. We have reached out to you on Trustpilot requesting your contact details to help resolve this issue by checking the specifics of your Sensa account.
Warm regards,
Team Sensa
Sensa can help if you complete the steps
Sensa has helped me with my self-esteem and now I am working through the course on social anxiety. The journaling prompts are very helpful in rooting out some of the causes and helping to reprogram my thoughts using cognitive behavioral therapy. At first I got impatient with only being able to read one chapter a day but now I am understanding the importance of this requirement.
8 September 2023
Reply from Sensa
Dear DeeAnna,
Thank you for sharing your thoughtful review! We're so glad to hear that Sensa has been a helpful tool in your journey towards building self-esteem and managing social anxiety. It's heartwarming to know that you've found value in the paced approach to the content.
We appreciate your dedication and patience as you work through the courses. If you have any feedback or thoughts to share as you continue, we’d love to hear from you at hello@sensa.health.
Wishing you continued growth and understanding,
Team Sensa
Really enjoying the app
Really enjoying the app. Sensa is easy to use. Gentle reminders provide an easy platform to check in on take actions to feel better, stay in the present moment, and move through the challenges. It does require a commitment to use daily to work optimally.
7 September 2023
Reply from Sensa
Dear Cindy,
Thank you so much for taking the time to share your positive experience with Sensa! We are thrilled to hear that you are finding the app easy to use and that it is aiding you in staying present and navigating challenges.
Your commitment to daily use is admirable, and we're here to support you in every way we can. If you ever have feedback or suggestions, don't hesitate to reach out to us at hello@sensa.health.
Thank you for being a part of our community!
Best regards,
Team Sensa
I found sensa to be very helpful in organizing my thoughts and actions. I feel less anxious and I go about my task at a pace that am happy about…
I found sensa to be very helpful in managing my ADHD on a daily basis. I started few weeks ago and I can say I am more aware of my nature and personality. I feel less guilty now for the thing I don't have control over, and I am sure that I will continue to be a better version of my self in the coming days and weeks with sensa CBT
7 September 2023
Reply from Sensa
Dear Rasheedat,
Thank you for sharing your heartfelt feedback! We are overjoyed to hear that Sensa has been a supportive tool in your journey towards understanding yourself better and managing your ADHD. It's wonderful to know that the app is helping you feel less anxious and more in tune with your nature.
Your journey of self-improvement is important to us, and we are here to support you every step of the way. Please remember that we are always here for you, and feel free to reach out to us at hello@sensa.health if you have any questions, feedback, or just want to share your progress.
Thank you for being a part of the Sensa community. We look forward to continuing to serve you!
Warm regards,
Team Sensa
Be aware of auto billing
Ok so like many others have said I had a very negative experience based on auto amounts. I signed up for the limited trial and was billed the full amount.
When I contacted them they said they would refund half but upon further email they did fully refund promptly.
I actually liked the app but decided not to use it in the end. I felt they actually they should never have auto billed me and the whole”good will” initial offer was rather rude. So for this reason I decided to just delete all the app.
It’s NOT a scam in my experience, and the app is nice but the customer service should be improved. Oh and don’t just randomly bill people, especially those that are perhaps seeking support!!
5 September 2023
Unprompted review
Reply from Sensa
Dear Stacey,
We are sincerely sorry to hear about the frustration and inconvenience you experienced with the billing process. We appreciate your understanding and patience as we resolved the issue, and we are truly sorry for any distress caused during this process.
We are grateful for your feedback on both our app and the areas where we can improve our service. It is important feedback like yours that helps us strive to do better and to be more considerate, especially to those seeking support through our platform.
Thank you for bringing this to our attention. We are committed to learning from your experience and working to improve our customer service to provide a more seamless and empathic experience in the future.
Please take care, and we wish you all the best on your mental health journey.
Kind regards,
Team Sensa
TOTAL SCAM
TOTAL SCAM. This company is based in Lithuania and does not have a working phone number, you can see on their website that the only way to contact them is by email. However it also states on their website that If Client purchased the subscription through the Apple App Store or Google Play, client may cancel the subscription only through his Apple or Google Account. I cancelled through apple in 2022 but was charged for continual renewal of services I didn’t receive twice since then and never got a renewal notification from the company which is a violation of US federal law that protects consumers against fraud and charges without their consent. I am urging consumers to be very wary of their horrible business practices. The app didn’t even work for me so I cancelled my membership before deleting the app and never got my money back for 3 subscription charges. They scam you into paying and won’t ever give a refund even if you didn’t use it and even if you attempted to cancel it.
1 September 2023
Unprompted review
Reply from Sensa
Dear Ashle,
We're truly sorry to hear about your negative experience with Sensa. This is far from the service and transparency we aim to provide. We take your concerns very seriously and would like to investigate this matter thoroughly. We've already sent a request for your contact details via Trustpilot so we can address your concerns directly and work on resolving the issues you've faced. Thank you for bringing this to our attention.
Kind regards,
Team Sensa
I like the app
I like the app, how it presents information and the way it encourages and cheers you up to continue. I am only on my 5th day with the procrastination path.
Really the most important part that no app can do magic about is for you to stick with it, do the work to understand yourself better, and be able to identify early on when you slip into procrastination behaviors. I hope by the end of the 4 weeks I'll be better armed to manage my procrastination.
So all I can say to fellow procrastinators, the app is good, just hang in there and do the work. It's worth it!
24 August 2023
Unprompted review
Reply from Sensa
Hey Olga,
Firstly, a big thank you for taking the time to share your experience! 🌟 We're so glad you're finding value in our app, especially on your journey with the procrastination path.
You've hit the nail on the head - it's all about sticking with it and putting in the work. Your determination and insight are truly inspiring, and we believe in you every step of the way.
Remember, we're always here to support you. If you ever need anything or have any questions, just drop us a message at hello@sensa.health. Together, we'll make sure you're equipped to conquer procrastination!
Team Sensa
ADHD for beginners/newly diagnosed !!
First, I'm newly diagnosed at the age of 36 years old, so ADHD is very new to me. I don't fully understand it even if now it is more talked about around social media, it does not mean I understand the whole concept of it.
Because I want to understand it, I went to make some research on internet and found a blog written by an ADHD Sensa member who shared similar difficulties and diagnosis.
She talked how it changed her perception toward ADHD so I was very curious to try, I had really nothing to loose maybe some money, but it's nothing compared to the struggles that I'm having.
It starts with a concise quiz, similar to the one I had to do for the my real diagnosis. It presents a plan to follow for 4 weeks where lessons are shared to do daily.
I would say, this curriculum of lessons was the hook for me because I knew that even if I was diagnosed, I was and still are an absolute noob with ADHD. I also know that knowledge is a very powerful tool to change perception and gain new confidence towards something new and difficult to grasp.
Furthermore, I'm on my 5th lesson, and I'm learning a lot, and can already feel more calm since the 1st day I started. I absolutely intend to complete the whole plan for the sake of my mental health.
If you are new with ADHD, even if you are not diagnosed by a doctor, but you really suspect that you might have it, the lessons will open your eyes, and you'll be able to confirm your doubts.
1 August 2023
Unprompted review
Reply from Sensa
Dear Béatrice,
Thank you so much for your heartfelt and detailed review. We are truly touched to hear about your journey and how the Sensa app has been a supportive tool for you as you navigate your recent ADHD diagnosis. It's our primary mission to offer guidance, education, and comfort to individuals like you, and it's heartwarming to know we're making a positive impact.
Please know that we're here for you every step of the way. If you ever need assistance or have any questions, don't hesitate to reach out to us at hello@sensa.health. We wish you all the best on your continued journey to understanding and managing ADHD.
Warm regards,
Team Sensa
I believe Sensa is a scam site
I believe Sensa is a scam site. There are several problems. They take a lot of personal info, they do not show any registered address on their website, the founder has no surname, they attribute the brains of the app to a psychotherapist in Lithuania called Dainius Jakučionis MD, whose linked description mentions nothing about Sensa. They trick you into a minimum of 3 month subscription and you have to give them 2 days notice to cancel. You receive a message that Dainius Jakučionis has personally reviewed the answers to your quiz. They offer unsubstantiated statistics for how their app can improve your life with ADHD. I believe this is a cleverly workout scam, preying on people who might struggling to track and protect themselves from recurring billing, due to having ADHD. I have reported them to the Federal Trade Commission.
21 August 2023
Reply from Sensa
Dear Carda,
We're truly sorry to hear about your concerns and feelings regarding Sensa. Our primary mission is to improve mental health, and we take feedback seriously. We'd like to provide clarification on any misunderstandings or missing details about our founder, address, and our association with Dr. Dainius Jakučionis. Please reach out to us directly at hello@sensa.health, and we'll be happy to provide the necessary information and address all of your concerns.
Warm regards,
Team Sensa
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