SensationalSeats.com Reviews 

295
•
TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

Received my tickets the day before the event! Everything was great. Newsflash sideline passes are not the same as tickets into the game! But sensational did everything else they said they'd do.

Rated 1 out of 5 stars

Sent link to download digital tickets, but clicking the link produced an error page that said, "This connection is not private." I tried two different browsers while signed into a secure, password pr... See more

Company replied

Rated 5 out of 5 stars

I can't say I have any complaints about the process of getting the tickets that went smooth. I think it would be nice to be able to choose my seat numbers but I might be asking the impossible. The c... See more

Rated 1 out of 5 stars

Buyer Beware.... purchased 2 tickets for Elton John concert in Boston for a gift for someone who had suffer the loss of their daughter. Only to get to the venue and be told that the tickets were n... See more

Company replied

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2.8

Average

TrustScore 3 out of 5

295 reviews

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2.8

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Rated 1 out of 5 stars

Invalid tickets and still waiting for a refund

My tickets scanned as “refund” and we were turned away from the event. It took a lot of planning and effort to make that Friday night a very special date night and it was so embarrassing and humiliating to go up to the gate and be denied entry. I spoke to a customer service rep who was extremely nice and kind, so that was good, but now it’s Wednesday night and I *still have not been refunded* for their error, which just adds insult to injury.

15 November 2018
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Michael,

You were refunded. We are sorry for your trouble. The seller messed up and in addition to your refund, we would like to offer you $50 off your next order if you are interested. This would be on any ticket order of $50 or more.

Thank you,
Sensational Seats

Rated 1 out of 5 stars

Buyer Beware...

Buyer Beware.... purchased 2 tickets for Elton John concert in Boston for a gift for someone who had suffer the loss of their daughter. Only to get to the venue and be told that the tickets were no good. Trying to turn a negative into something positive only to be deceived by Sensational Seats.

I'm guessing that the postive reviews are self-initiated by Sensational Seats. Sad state of affairs where people/companies/businesses deceived fellow humans for monitary gains. I am true believer in KARMA.

Order # 28042004

7 November 2018
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Brian,

We are sorry this happened. You have been refunded. Also, we want you to know that we take this seriously. The broker/seller who did this is being penalized. We are a ticket marketplace and we try hard to only allow sellers with a good track record.

Thank you,
Sensational Seats

Rated 5 out of 5 stars

Fantastic customer service!

Everything about my buying experience was great! They called me immediately after my purchase to let me know there was a fraud alert on my credit card, and then followed up several times to make sure the rest of my ticket purchase went smoothly. I was a little apprehensive at first, since I had never heard of Sensational Seats before, but their customer service was over the top.

30 October 2018
Unprompted review
Rated 5 out of 5 stars

This is my second purchase of tickets

This is my second purchase of tickets , and great customer service in case you have questions online , you can call and talk with someone . My 1 st ticket purchase for tickets to Monster Jam in Houston, Tx Inspokewith a Super sweet and helpful lady , did not get or remember her name but do exalt " My Ticket Angel" ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️!!
She wet on and beyond, made the process very easy. Got my email notification of purchase and thN received my stickers. Highly recommend , very satisfied!

24 October 2018
Unprompted review
Rated 1 out of 5 stars

Pretty bad experience...

1. very sneaky as they offer a lower price than the competition and then tack on costs by saying "ticket prices just increased". I tried this 3 times and it happened every time...

2. I bought tickets in the morning of a 1pm game and spent more than an hour trying to get in touch with Sensational Seats/Ticketmaster/Yankees why they had not been transferred to my Ticketmaster app. Finally ended up going to the stadium and getting print outs there but ended up missing an hour of the game...

23 September 2018
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Troy,

We are sorry for your trouble. Brokers change prices and when they do there is a very small delay on the website. We refunded you $25 as a courtesy. Also, we would be willing to offer you $25 off your next order. If you would like this, let us know and we will send you a special coupon code. We hope you will consider us again in the future.

Thank you,
Sensational Seats

Rated 5 out of 5 stars

Definitely recommend!

Easy to use, received as promised, ticket price was reasonable relatively speaking, the fees were surprisingly high but no more than any other ticket seller. Would definitely use them again...highly recommend!

12 September 2018
Unprompted review
Rated 5 out of 5 stars

Easy to Use

Booked our tickets last minute. Got a great price and everything was seamless

16 July 2018
Unprompted review
Rated 4 out of 5 stars

Had no problems with buying and…

Had no problems with buying and receiving my tickets. It would be nice if their where more options regarding specific seating , and if the service fee's where less or at least comparable with other well known ticket services.

12 July 2018
Unprompted review

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