Received my tickets the day before the event! Everything was great. Newsflash sideline passes are not the same as tickets into the game! But sensational did everything else they said they'd do.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sent link to download digital tickets, but clicking the link produced an error page that said, "This connection is not private." I tried two different browsers while signed into a secure, password pr... See more
Company replied
I can't say I have any complaints about the process of getting the tickets that went smooth. I think it would be nice to be able to choose my seat numbers but I might be asking the impossible. The c... See more
Buyer Beware.... purchased 2 tickets for Elton John concert in Boston for a gift for someone who had suffer the loss of their daughter. Only to get to the venue and be told that the tickets were n... See more
Company replied
2.8
Average
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It worked
It worked! I had a crazy experience going into Radiohead show, I was short two tickets with only an hour before showtime at a VERY sold out show.
I was skeptical at first but I found two tickets on Sensational Seats. I usually use other ticket agencies....but noone else had a pair left so debated then bought them. While I walked around the venue looking for tickets, I got a text from the ticket owners and they gave me instructions on how to pick up the Gift card at a local 24/7 Fed Ex store. I was able to walk to gain entry and the tickets to Radiohead. It worked! I'd buy from them again for sure...
17 April 2017
Unprompted review
Good seats and reliable tickets and …
Good seats and reliable tickets and source! Easy to buy and download
17 April 2017
Unprompted review
I spent 2-3 hours looking for …
I spent 2-3 hours looking for tickets-Theyhad the Best. The seats were amazing and they beat everyone (including individuals on Craig's list) prices!!! Will use again
14 April 2017
Unprompted review
25% of the cost was fees....kind of a …
kind of a rip off...25% of the cost was fees....I was charged $7.95 for delivery...they were emailed...really
13 April 2017
Unprompted review
We bought NHL tickets
We bought NHL tickets, got to the game and the tickets said in use. Took 40 MINUTES to get ahold of sensational seats and by this time the game is in second intermission and they said they have no more tickets available to get us in the game and refund would take 3-5 days. This was the last game at the Joe and we were extremely disappointed with this ticket service
12 April 2017
Unprompted review
Reply from SensationalSeats.com
You are being refunded 100%. We are sorry that this happened. This is very rare as our ticket sellers are screened. We strive to treat our customers the way we would want to be treated. Not only are you being refunded, if you would consider using us again, we would like to offer you $50 off your next order. If you are open to this, let us know and we will send you a special one time use promo code for your next order.
Thank you,
Sensational Seats
Great tickets behind Rockies Dugout
And have been easier picked my seats to a Rockies game they sent it to my email and my Son and I had a great time at the game
Thanks again Joel
12 April 2017
Unprompted review
Save Your Money, buy elsewhere
Amazing how you can be on their website and they show price for the tickets which were reasonable and then when you select the button to purchase and a $45.36 fee per ticket shows up int he bottom right hand corner. They said this fee is on the bottom right hand side of the screen, sorry but I did not see it. Robert the customer service manager was rude and really did not care to talk to me. Unfortunately, they won't cancel my order. I would recommend anyone reading this and thinking about placing an order with Sensational Seats to rethink and spend your money elsewhere.
TC
8 April 2017
Unprompted review
Got my tickets today love the great …
Got my tickets today love the great customer service
2 April 2017
Unprompted review
Scalpers and these sites are ruining the concert industry
The finding of tickets and site navigation was good - its the nearly $50 F#@king dollars PER TICKET FEE they ADD to the price. Makes me sick.
28 March 2017
Unprompted review
Dishonest
Sent my review in about how good the service and tickets were. They send back that their tickets are 14 to 15 percent less than the seller price. When I received my tickets it shows the face value was 20 dollars per ticket less than what they advertised. Please stop being dishonest with me. Your added fees are just to high. Bottom line.
22 March 2017
Unprompted review
Reply from SensationalSeats.com
Jason,
We thank you for your business. We are not being dishonest. The seller listed the Minnesota Wild tickets you bought, 4 for $711.63. Our site discounted this price to $612 for the 4 tickets before the service fees were added. That is a 14% discount. We never said anything about face value, simply the seller price.
We are a ticket marketplace. We do not set the original prices, the seller does. We then discount the seller's price by 14-15% from whatever they set the price at before our service fees are added. Most of the time, tickets are priced above face value, although about 40% of the time they are priced below face value. Our site clearly states that we are a ticket marketplace and that prices may be above or below face value. We are just wanting you to understand how the secondary ticket market works and that our final checkout prices are lower than most other secondary ticket sites most of the time.
We are sorry for your frustration. We hope you will consider us again in the future.
Thank you,
Sensational Seats
Site worked perfect...
Site was very competitive with other Ticket Reseller Sites... Smooth and reliable....Only wish all fees could show up front... Not only problem on this site but all other resellers as well.
22 March 2017
Unprompted review
just AWESOME!
quick and fast! great service. will use again the future..
21 March 2017
Unprompted review
Tickets did not work, I was told they were tickets for a different concert. So disappointed!
Tickets did not work, I was told they were tickets for a different concert. So disappointed! My family drove two hours to come see the concert with me and we didn't even get to go in. Will not buy any more tickets. I purchased tickets to fifth harmony and it says I purchased tickets to Demi Lovato. On the tickets it says fifth harmony but when it was scanned it says Demi Lovato.
18 March 2017
Unprompted review
Reply from SensationalSeats.com
Sylvia,
I am sending this to our customer care team. Thank you for the extra information. I will work to make sure this gets taken care of.
Thank you,
Sensational Seats
Fast Tickets
I purchased my tickets and received them the following day. I am happy with the service. I only wish they would show the surcharge fees upfront.
16 March 2017
Unprompted review
Meagan Trainor refund
Show got cancelled and ive been waiting almost 2 weeks for my refund.
16 March 2017
Unprompted review
Reply from SensationalSeats.com
Priscilla,
We are looking into this. I will get back to you shortly.
Thank you,
Sensational Seats
Never got my tickets i need m y money back!
My tickets never shipped i need my money back!
15 March 2017
Unprompted review
Reply from SensationalSeats.com
Mario,
Your tickets delivered at 8:16am. Enjoy the show. Would you please update your star rating on our review?
Thank you,
Sensational Seats
Quick delivery
I ordered NBA tickets with much skepticism but got them delivered to my email within less than an hour. Very pleased.
14 March 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.