Sensory Sam Ltd Reviews 606

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, effectiveness, and how well they meet sensory needs, often exceeding expectations. Many people highlight the prompt and efficient delivery service, noting that orders arrive quickly and are well-packaged. The overall service is frequently described as excellent, with consumers appreciating the ease of the ordering process and helpful communication. However, some customers experienced issues with product durability, mentioning items like chewy necklaces or stretching cubes breaking or loosening quickly. A few people also reported receiving incorrect items or experiencing mix-ups with their delivery.

What people talk about most

Product

Consumers find products to be positive, often praising their high quality, effectiveness, and how well they... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speed and... See more

Quality

Customers had positive experiences with quality, praising products as high quality, effective, and just as... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, efficient, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

My son is absolutely in love with this stretchy bean bag. It exceeded expectations. High quality & just as described. He sits/lies in it to relax or while using his tablet. He throws himself into i... See more

Rated 5 out of 5 stars

Efficient delivery, products packaged with care and my son absolutely loves the chewies! The “stick with me band” has been a great help keeping him safe and by my side in public and the lock is awesom... See more

Rated 5 out of 5 stars

Excellent customer service, quick delivery and amazing products. My daughter loves your chewies and they are not just useful, but looking pretty cool too! Easy to wash and clean. Adam went above and b... See more

Rated 5 out of 5 stars

There was a mix up with my delivery, but the team at Sensory Sam quickly dealt with it. My son got his sensory swing on time for his birthday. They were very efficient and helpful. The product is abso... See more


Company details

  1. Toy shop

Written by the company

Sensory Products with Pizazz! Fidget toys, Weighted Blankets, Calming Products, Chew Necklaces, LED Bubble Tubes, Crashpads, Sensory Rooms and so much more! Sensory Sam has sensory Aids to relieve anxiety, promote calm, entertain, inspire, distract or focus- At home, in schools, in Therapy, hospitals, or in the car and about. We serve the Neuro-Diverse Community with sensory resources that normalize, promote inclusion, offer a sense of pride and encourage positive engagement when using them. Whether you're Neuro-divergent or Neuro-typical, Autism, ADHD, SPD, Cerebral Palsy, we have stress relieving products that can make a difference. Schools, OT's, families, contact us for funding quotes, invoices or CPS card purchases. hello@sensorysam.co.nz We'd love to hear from you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

606 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Sensory Sam are very helpful 🙂

Sensory Sam explains things well and in detail when you message them. They are easy to reach through messenger, yes it's delayed but it is better than waiting weeks for a response. They explain options and help you understand if you don't understand. They are extremely polite and really helpful and understanding.

27 March 2026
Rated 3 out of 5 stars

good BUT

The cubes are really really good expect they start to loosen a lot really quickly. I had one set that the links fell apart from normal use.

26 March 2026
Rated 5 out of 5 stars

My son is absolutely in love with this…

My son is absolutely in love with this stretchy bean bag. It exceeded expectations.
High quality & just as described.
He sits/lies in it to relax or while using his tablet. He throws himself into it & practices his stunts safely.
Highly recommend!

25 March 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick delivery and amazing products. My daughter loves your chewies and they are not just useful, but looking pretty cool too! Easy to wash and clean. Adam went above and beyond to make my little one happy and I truly appreciate it. Thank you guys, you do amazing job!

24 February 2026
Rated 4 out of 5 stars

Good quality products and quick…

Good quality products and quick delivery. Just disappointed that the wrong item was sent.

24 February 2026
Sensory Sam Ltd logo

Reply from Sensory Sam Ltd

Hi Ellie, sorry for that wee bungle! We ain't robots just yet, so prone to human error from time to time. I hope the correct item got to you pronto. Apologies for that ;)

Rated 5 out of 5 stars

So easy!

So easy!
Using the website was super easy - able to locate exactly what I needed and they had a sale which was even better!
Shipping was incredible - my order arrived so fast. How that happened is pure magic! The next day!
Using the chewy in class has been a game changer for the students. The chewy is hard enough to handle a 5 year old and the different styles are well loved. Now everyone wants one!

24 February 2026
Sensory Sam Ltd logo

Reply from Sensory Sam Ltd

Oh that is awesome Lauren! I'm so glad its helping you and the kids out in the classroom. Keep up your amazing work! cheers Adam

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