Sentinel Car Park Reviews 

6,321
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its seamless, efficient, and straightforward nature from drop-off to collection. Many people highlight the staff's professionalism, politeness, and helpfulness, with drivers and reception personnel often going above and beyond. The convenient location, just minutes from the airport, and the regular, prompt shuttle bus service are also frequently appreciated. Reviewers often mention the peace of mind provided, knowing their car is well-cared for and the process is hassle-free. Many consumers also appreciate the great value for money and the overall reliability of the service, leading to repeated use.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and ease of use, from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Location

Customers had positive experiences with location, highlighting its close proximity and easy access to the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. We were delayed due to an aborted landing and diverted to Birmingham instead. We had to wait for a coach to get us back to Leeds. We eventually arrived at the terminal 6 hrs later t... See more

Rated 5 out of 5 stars

After reading the positive reviews we decided that parking at Sentinel close by LBA was much less stressful than an early morning taxi at 4am that may or may not turn up. So even though it was a coupl... See more

Rated 5 out of 5 stars

Used several times in the last couple of years, ALWAYS a good experience. Easy to find. Fast efficient friendly service, bus waiting to take you to airport, often been the only customers on the bu... See more

Rated 5 out of 5 stars

We've used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and nothing is too much trouble. Brought a different vehicle?... See more


Company details

  1. Car park
  2. Park and Garden
  3. Parkour Spot

Information provided by various external sources

Secure off-site car park for Leeds Bradford Airport. Sentinel Car Park have topped the British Car Parks Customer Satisfaction Survey covering all major UK airports, for 3 consecutive years providing an extremely high standard of security.

Leeds Bradford Airport Off-Site Car Park

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(6,321)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As usual a brilliant service!

As usual a brilliant service!! We love Sentinel. No waiting EVER. Park up, drop keys, jump on bus. Coming home…… get bags, jump on bus (never had to wait) pick up keys and on the road!! We’re only about 10 miles from the airport so you may think it’s cheaper for a taxi? Perhaps so but it’s much easier knowing your car is there instantly. Done with the taxi/delayed flights etc. Thanks Sentinel! A thousand thumbs ups 👍👍👍👍👍👍👍👍👍

12 July 2024
Unprompted review
Rated 2 out of 5 stars

Poor service this time

The service is usually exceptional, but not on this occasion. Picked-up at the airport bus stop around 01.00, the driver remained fixed in his seat watching customers struggle to lift baggage onto the racks, and again no help whatsoever at the Sentinel car park. Some customers told him directly what they thought of his poor attitude. It would be a pity to let a usually outstanding service slip because of one lazy unhelpful driver.

11 July 2024
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

Thanks for this info and I'm sorry our driver was unhelpful - please can you email me (ed@sentinelcarpark.co.uk) with a description of the driver?

Rated 5 out of 5 stars

Brilliant service

Brilliant service, we have used them twice and always received a great service from everyone to the team at reception to the team who drive the buses

3 July 2024
Unprompted review
Rated 5 out of 5 stars

When we arrived back from our holiday…

When we arrived back from our holiday electronic steering lock was stuck on on car. They had already googled a solution and ran through it with attendant. After 5 mins with battery booster pack and un plugin management system car was working perfectly. Many thanks great service.

3 July 2024
Unprompted review
Rated 4 out of 5 stars

Used this company for years and always…

Used this company for years and always had a great service second to none, booked this year again but compared with a taxi both ways it’s twice the cost, a big increase from last year unfortunately, l understand price of everything has increased but will probably cancel my booking.

27 June 2024
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

Hi Sean, Last year you booked on the 22nd Feb for your July 2023 trip and this year you booked it in May. Had you booked last year's trip in May it would have been £118.80 instead of the £84.60 you paid. Your booking is completely flexible and can be cancelled at any time for a full refund, so please let me know if you'd like to cancel ed@sentinelcarpark.co.uk Thanks Ed

Rated 5 out of 5 stars

GREAT COMPANY!

I've given 5 stars as this company has always been Amazing, on price and customer service! I have used them for years booking between 10-15 times a year!.so very sad I can't book as taxi is so much cheaper now..Jan/march'25 is approx £80 for a week, I do get discount but a big jump in price. Gutted!

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Could not ask for better assistant we…

Could not ask for better assistant we checked in on the morning of the 06/06/2024.
Directions to the carpark, was straight forward, as was the parking when we arrived.
The man who greeted us was extra caring and very helpful. He gave my grandson an ice lolly and a childs welcome pack, my grandson loved the wallet inside.
I can highly recommend using this company in the future.
The only drawback was that we had to pay an extra five pound because our flight was changed.
But that was nothing to do with Sentinel itself.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect system

Perfect system put together for pick up and drop off. I had a small issue with my phone and the staff was more than helpful to assist. I would definitely use the company again.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Car parking & valeting

Just to say a massive thank you to the staff at Leeds sentinel car park ! The process is so quick & everything is explained to you when dropping my cat car off ! I’d also booked a car valet what a fantastic job my car feels & smells brand new again ! I will definitely use your car valeting service again so convenient thank you

12 May 2024
Unprompted review
Rated 5 out of 5 stars

I wouldn't park anywhere else

We've used this car park twice now and wouldn't park anywhere else when flying from Leeds Bradford. It's easy to book (I recommend using Holiday Extras app for a few quid off), easy to find, and easy to use.
We dropped the car off, left the keys, jumped straight on a bus and were in the terminal in under ten minutes.
The return trip was just as easy, the bus was outside the terminal as soon as we got out. We were back at the car park and in our car in under fifteen minutes.
I can't fault the service, very slick.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. No hassle. Dropped our car off jumped on the bus and in the terminal within 5 minutes. Coming back the same. The bus was waiting for us. My car was just next to the sentinel office. Took minutes to collect the car and away. I would definitely recommend Sentinel.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

First class service

We have used Sentinel for years now and I can say I have never been disappointed. A massive thank you to the staff who are polite, helpful and professional. Having been on a flight delayed by 7 hours it is very pleasing to see the sentinel bus waiting to take you to the car park. First class service well done!

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. I have never used Sentinel before and to say I was impressed is an under statement. So easy from the start, from parking up, getting signed in and onto their bus two minutes from the airport. Check out was fast. Staff so polite and courteous.
Bravo Sentinel. Will definitely use again.

16 March 2024
Unprompted review
Rated 2 out of 5 stars

Disappointed

I was considering using sentinel parking as I usually do when flying from Leeds Bradford. I have used the company for at least the last 12 years if not more. On inputting my dates for our next holiday, I was surprised and shocked to find that parking was £116 for 13 days, this far exceeds any previous charges. I looked into getting a taxi and found the taxi fare was between £44 to £66, return trip. £50 cheaper than sentinels parking charge. Disappointing that after so many years of using Sentinel that they are now in danger of pricing themselves out of the market😒

23 February 2024
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

Hi Stephen, 13 days is £108 as a member in July and August this year. Last season it was £103.50. Please let me have any previous reference numbers to look into this further as cheaper prices in the past are most likely due to the timing of the booking. Thanks ed@sentinelcarpark.co.uk

Rated 3 out of 5 stars

Prices significantly increased this year

I have used Sentinel many times before and they have been great and I have been happy to recommend them. Unfortunately, their prices have been hugely increased recently. I usually park for 2 weeks at a time and my last 2 bookings have cost £84.60 each and the previous 2 were £63.90 each. Both of these have included a 10% member discount. I priced up my next holiday for summer 2024 and it came out at £118.80 again with member discount. This is a 40% increase when inflation has been between 4% and 11%. I’m afraid, for us, this has priced them out of the market.

In response to Sentinel:- I hear what you say but this doesn’t take away from the fact that for the last two or three years I was consistently paying £63.90 then £84.60 for fourteen days parking and it is now costing around £120, regardless of whether or not I book early. That’s a 40% increase however you look at it.

9 August 2023
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

Please can you let me know any previous booking references and I'll look into this? As explained to previous reviewers, last year we were late uploading the seasonal prices so early bookers received significant discounts. There has been no 40% increase this year. ed@sentinelcarpark.co.uk

Thank you for sending the information on the past bookings. The last 3 bookings were booked well in advance. Your June '23 booking was made in Sept '22 @ £63.90 (but was £111.60 for people booking later), the August '23 booking was made in Jan'23 and was £84.60 (but was also £111.60 for people booking nearer the time) The June '24 booking was £84.60 when you booked it in October '23 but is £128.60 if you were to book now. We have historically had large discounts for early bookers and this is what you've experienced rather than any wild leap in prices. I'll email you directly to discuss. Thanks Ed

Rated 5 out of 5 stars

stress free start to holiday

The whole process of dropping off, checking in and shuttle to the terminal is made very easy by Sentinel. The facilities are clean and modern and there’s even complimentary coffee & tea, which is great considering what you’d pay in the terminal.
The return process was just as simple. Highly recommend

11 February 2024
Unprompted review
Rated 3 out of 5 stars

Can no longer recommend at this price

Have used Sentinel from my parking for the last 6 years, in that time,never had a problem, always on time, courteous and the car well kept, however they have just doubled their prices, it's no longer a viable option. I know prices of things have gone up, but not by 100% that's just price gouging. Shame I can no longer recommend.

Edit, I paid £57 for last September parking, I was quoted £112 this year for same 10 days..Sorry I'm wrong by £2, I should have said it's increased by 96.5%

1 February 2024
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

Hi Mr Clare, We have not "just doubled" the prices. There was a 10% change between summer 22 and 23 and a further 3.5% rise for the coming season for most stay lengths - both broadly inline with inflation at the time. Please let me have details of any previous bookings and I can look into this further? Thanks Ed ed@sentinelcarpark.co.uk

Edit - thanks for the extra info - this was a timing issue. You booked for September 23 in October 22, at which point the 23 summer prices had not been uploaded. This was an oversight on our part and it is the £57 for 10 days in September that's unusual. <3% of bookings are made this far in advance. 10 Days for this coming September is £92.70 on our website with the member discount. Thanks Ed

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