I did not want to review until after they were installed and up and running. Both systems seem to be very quiet, and appear up be good at both heating and cooling, very quiet operation both inside... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Coming out of a horrible experience with Costway 27k 3 zones mini split, decided to order a Senville unit, got impressed as soon as unit was received, very well packaged! 3 zones 9k indoor units worki... See more
Company replied
We had a little difficulty with the outside AC unit and were unable to get the problem resolved at first. However, I have to say the tech support (Sam) was amazing! He worked with us, sent another uni... See more
Company replied
Thanks to Tech Support for all you did! Appreciate that you were there to help during the testing and trouble shooting phase as well as keeping me informed regarding the status of the replacement con... See more
Company replied
Company details
- Air conditioning store
- also in
- Air conditioning system supplier
- Appliance shop
- Heating equipment supplier
- Home improvement shop
Written by the company
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Senville
Written by the company
- We're commited to homeowners and businesses!
- We're dedicated to delivering high-quality cooling and heating products to homeowners and businesses. As a direct-to-consumer company, Senville allows homeowners and businesses to buy directly from the manufacturer.
Fast and Free Shipping
Free delivery across the United States
There are no shipping costs and products are delivered in 1 to 10 days.
Contact info
1751 River Run Suite 200, 76107, Fort Worth, United States
- 1-800-242-4935
- customer-care@senville.com
- senville.com
4.6
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Great customer service
Service after the sale is the most important area of purchasing. Senville always meets or exceeds my expectations. Would give more stars if I could.
13 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Delivery arrived as promised
Delivery arrived as promised. Unit packaged very well HVAC tech hasn't installed yet. Will inform should any difficulties occur.
25 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Very nice unit, easy install
Senville is a very nice unit, easy install. Worth the money!
25 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Fast shipping
Fast shipping. Everything packaged well free of damage. Had it professionally installed today and working great.
24 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Great product and customer service.
24 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
After ordering a 24000 btu split…
After ordering a 24000 btu split system, I discovered I couldn't use it in my house (described as floor mount, but actually was low wall mount). The tech told me to cancel the order and after it was returned, Senville refunded my entire expense. So 5 stars for customer service and 3 stars for inaccurate description averages to 4 stars.
24 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
We asked multiple times for the part…
We asked multiple times for the part needed to be sent directly to our business and not the contractor that originally purchased out unit. It was sent to the contractor despite those requests. Fortunately, we were able to reach him and retrieve the part for the HVAC company to make the needed repair.
18 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
My second unit for my home
My second unit for my home. Floor model. Works excellent. Very pleased...
24 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Nice, but needs clearer instructions
I like my new mini split, it seems good. A few issues: the delivery person, Fed Ex, didn't know how to drive his truck, refused to come down my driveway despite the fact I had a 40 foot motorhome that was regularly driven in and out. The driver left it 100 feet from my door and wouldn't bring it to my door on the hand truck. Just left it on the side of the road for me, a 66 year old woman to move. Not happy.
The instructions are not translated well.
Once it got installed I've been happy with it. If your company has any way to improve these 2 issues I believe you'd be getting 5 star reviews.
24 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
The unit functions well
The unit functions well. However, the unit came damaged in shipping and the replacement part they sent me was damaged. Also, I still have a part on order since July and have not received it yet.
18 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Very quickly sent me items to resolve a…
Very quickly sent me items to resolve a problem with my discharge evaporatirs
21 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Great customer service
Called to inquire about outside control board for a 24000 btu mini split. Asked technical support a few questions about testing to ensure it was the board. After a brief discussion, the board was thought to be the issue. When I asked about replacement board, I was surprised when the support team offered to replace it under warranty. Board was shipped out quickly. I installed it and the system was back working properly.
19 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Sam in tech support was great
Sam in tech support was great! He resolved our problem quickly and satisfactorily.
21 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
A few weeks after ordering and still no…
A few weeks after ordering and still no products shipped.
21 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
You can get technical support for your unit by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
They stand behind their product
21 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
We ordered a new remote because we had…
Updated 09/08/26: After my review was posted, the customer service manager from Senville reached out via email. I'm very happy to say that per Jeff, the trouble we encountered is contrary to their policy. He made everything right & issued a refund for the green charge. I so appreciate him reaching out and resolving this issue for us. Top notch customer service.
We ordered a new remote because we had misplaced the brand new remote that came with our mini split. The day after I ordered it, we found the missing remote. There is no place on your website to cancel an order, our order hadn't shipped yet, which was frustrating.
So we waited until we received the remote and I went online to initiate a return. The only option was to keep the remote for a $14.99 green charge. So I called customer service & explained the situation. The agent said that I should contact returns via email, which I did. I explained the situation in my email. The only response to my email was a statement saying to keep the remote & pay the green charge. This is a totally unacceptable solution. We don't need two remotes & charging a ¼ of the cost + shipping to keep something we don't need is ridiculous. I could have ordered a knock-off from Amazon, a company with a very customer friendly return policy, but I chose to order from Senville based on your reputation. Very disappointing.
17 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Super fast shipping
Super fast shipping, and great quality equipment. This thing is ultra quiet.
19 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Great customer service very friendly…
Great customer service very friendly and knowledgeable fast shipping always ready to help my new favorite split systems
19 August 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
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