I did not want to review until after they were installed and up and running. Both systems seem to be very quiet, and appear up be good at both heating and cooling, very quiet operation both inside... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Coming out of a horrible experience with Costway 27k 3 zones mini split, decided to order a Senville unit, got impressed as soon as unit was received, very well packaged! 3 zones 9k indoor units worki... See more
Company replied
We had a little difficulty with the outside AC unit and were unable to get the problem resolved at first. However, I have to say the tech support (Sam) was amazing! He worked with us, sent another uni... See more
Company replied
Thanks to Tech Support for all you did! Appreciate that you were there to help during the testing and trouble shooting phase as well as keeping me informed regarding the status of the replacement con... See more
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Company details
- Air conditioning store
- also in
- Air conditioning system supplier
- Appliance shop
- Heating equipment supplier
- Home improvement shop
Written by the company
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Senville
Written by the company
- We're commited to homeowners and businesses!
- We're dedicated to delivering high-quality cooling and heating products to homeowners and businesses. As a direct-to-consumer company, Senville allows homeowners and businesses to buy directly from the manufacturer.
Fast and Free Shipping
Free delivery across the United States
There are no shipping costs and products are delivered in 1 to 10 days.
Contact info
1751 River Run Suite 200, 76107, Fort Worth, United States
- 1-800-242-4935
- customer-care@senville.com
- senville.com
4.6
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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That you Actually get to talk to a person and not a machine
That you Actually Larry
25 September 2026
Reply from Senville
Thank you, Judy. We are glad you were able to talk to a real person and not a machine. Having people on the other end of the phone is something we take pride in, and we appreciate you taking the time to review us.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
All my questions got answered before…
All my questions got answered before ordering got my system. Got it installed and I totally love it.
24 September 2026
Reply from Senville
Thank you for your review. We are glad our team could answer all of your questions before you ordered, and that your system is installed and you love it.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Outstanding product and top-tier customer service
As a mechanical contractor, I've installed plenty of equipment, and this Senville Leto Series 12,000 BTU mini-split went up exceptionally well. The installation was an absolute breeze, supported by super clear and straightforward instructions.
What truly sets Senville apart, though, is their customer support—I honestly can't say enough good things about them. Their response time was immediate, and the level of service was hands-down the absolute best I’ve experienced. High-quality unit backed by incredible support. Highly recommended!
24 September 2026
Reply from Senville
Thank you for this review. Hearing from a mechanical contractor that the Leto Series 12,000 BTU installation was a breeze, with clear instructions, is especially meaningful to us. We are delighted our team's quick response and service stood out, and we appreciate your recommendation.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever we can help with your next project.
Thank you,
Customer Care Team
Delivered 2 weeks early
Delivered 2 weeks early, haven’t installed it yet but that’s coming next week.
16 September 2026
Reply from Senville
Thank you, Joe. We are glad your order arrived two weeks ahead of schedule, and we wish you a smooth installation next week.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with your order.
Thank you,
Customer Care Team
Knowledgeable, efficient and friendly
The staff are polite and knowledgeable. They were quick to resolve my bad circuit board issue and had my unit back up and running with a new board in 3 days. These units are very efficient and inexpensive for their value that they save on electric especially.
24 September 2026
Reply from Senville
Thank you, Timothy. We are glad our staff were polite and knowledgeable, and that we could get a new circuit board to you and your unit back up and running in three days. We are also pleased your unit is saving you on electricity.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Excellent Tech Support
Sam was very helpful and patient with answering my questions and solving my problem quickly. Much better than their competitors.
23 September 2026
Reply from Senville
Thank you for your review. We are glad Sam was helpful and patient in answering your questions and solving your problem quickly. It means a lot that you found our support better than our competitors'.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
Thanks to Tech Support for all you did
Thanks to Tech Support for all you did! Appreciate that you were there to help during the testing and trouble shooting phase as well as keeping me informed regarding the status of the replacement control board that you sent out. Install went smoothly and my unit now operates.
23 September 2026
Reply from Senville
Thank you, Frank. We are glad our technical support team could help you through testing and troubleshooting, kept you informed about the replacement control board, and that your install went smoothly and your unit is now operating.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
I ordered three things 2 arrived 1 not sent even after a week
I ordered three things, 2 came but the thermostat has not arrived and it has been over a week. Called Senville Customer service and they called the warehouse and they said they are sending it… it’s been over 2 days and I have not received the thermostate and I have not received the tracking number showing it was shipped. The installer already came and now he is going to charge me again when he has to come back out to install the thermostat?
23 September 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Excellent product and excellent…
Excellent product and excellent equipment efficiency that’s hard to beat
22 September 2026
Reply from Senville
Thank you, Phillip. We are delighted you find your equipment excellent and its efficiency hard to beat. We appreciate you taking the time to share it.
Thank you,
Customer Care Team
VERY HAPPY WITH YOUR WEBSITE, PARTS AVAILABILITY, AND SUPPORT!!
We were very pleasantly surprised with our experience with your support team. Your website made it so easy to find the parts we needed to repair our mini split. We took a power surge and lost the outside control board and fan. Somehow, one of the parts we ordered was for the wrong model A/C, but a single call to Senville's support team identified the problem right away and you shipped us the replacement the same day. We were able to repair our own unit for the reasonable cost of the parts. Our local A/C service company quoted us parts plus $1300. They even recommended we ditch the Senville unit and buy their Mitsubishi for $7,900! Our only recommendation is if you were to offer expedited shipping. But the 3-5 days you quoted worked out fine. Thank you for being there for us to keep our unit working.
23 September 2026
Reply from Senville
Thank you, Lynn. We are so glad our website made it easy to find the parts you needed, and that one call to our support team sorted out the wrong-model part and got the replacement out the same day. It is great to hear you were able to repair your own unit and keep it running after the power surge. We appreciate your suggestion about expedited shipping.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
If blower motor wouldn't have been…
If blower motor wouldn't have been damaged from shipping i would have given 5 star rating
23 September 2026
Reply from Senville
Thank you for your feedback, Aswin. We are sorry your blower motor was damaged in shipping. That is not the experience we want you to have.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com. Please reach out so our team can look into it with you.
Thank you,
Customer Care Team
Great company and helpful.
23 September 2026
Reply from Senville
Thank you, Mick. We are glad you found us a great company and a helpful one. We appreciate you taking the time to say so.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Everything went smoothly
Everything went smoothly. Made sure line set was a 10' min and connections where good with no leaks. I still think boxes should be marked "This side up" for shipping. But, I let the unit sit for a week or so before installing. I was the Electrical Contractor and my buddy was the HVAC Contractor. I wanted the warranty to be rock solid.
20 August 2026
Reply from Senville
Thank you, Garrison. We are glad everything went smoothly, and that your line set and connections checked out with no leaks. Thank you for the suggestion about marking the boxes "This side up" for shipping. We appreciate the care you and your buddy took with the installation to keep your warranty solid.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Absolutely dislike the Leto mini split…
Absolutely dislike the Leto mini split unit. I have a new well insulated sunroom with insulated windows in Florida. I have tried every setting Senville tech support suggested with the remote and the room continues to have high humidity (67). Air conditioning tech came out to check the unit and all is working well. Apparently, mini split units do not sufficiently remove humidity from the air unless it is high heat outdoors (high 80's-90's); in lower temps you have to run them on a lower setting in the high 60's to keep the air on to keep the humidity down, or put the dry setting on every day to take the humidity out for a couple hours, either way, you freeze or are inconvenienced. I need to buy a dehumidifier to balance it out and am extremely disappointed in the mini split system, for me, it was a waste of money as a window unit would have most likely worked better and been less expensive. I don't know what all the rave is about re: mini splits being so wonderful as there are many similar complaints about them in general online not sufficiently removing humidity from rooms or homes.
7 October 2026
Unprompted review
Reply from Senville
Thank you for your feedback, Linda. We are sorry the Leto has not given you the humidity control you were hoping for in your sunroom, and we appreciate you trying the settings our technical support team suggested and having a technician check the unit.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com. We would be glad to take another look at your setup with you.
Thank you,
Customer Care Team
Outstanding Phone support from…
Outstanding Phone support from Senville! I was able to quickly get a English speaking technician on the phone who talked me thru connecting the the wall control unit & he replaced a defective part for me free of charge! will definitely order Senville AC units again!
31 August 2026
Reply from Senville
Thank you, Richard. We are glad you reached an English-speaking technician quickly, and that he talked you through connecting the wall control and replaced the defective part free of charge. We look forward to helping with your next Senville order.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
Great service at Senville
I called the company to ask some questions before I made the purchase of a 4 zone 28 kBTU unit. A live person answered the phone and was able to answer my questions. I made the purchase and received everything a week later. As opposed to ordering a couple of linesets for a different project from an "Un"-Cool competitor and have them take a month to deliver.
The unit started right up and runs with no issue.
22 September 2026
Reply from Senville
Thank you, Lee. We are glad a live person answered your call and could answer your questions before you ordered your 4 zone 28k BTU unit, that everything arrived within a week, and that the unit started right up and is running without issue. Thank you for sharing your experience.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything for your next project.
Thank you,
Customer Care Team
A real human that cared!
Answer the phone and it was so wonderful speaking to a human who could help me troubleshoot my issues and help me move towards a resolution. It’s very rare these days.
22 September 2026
Reply from Senville
Thank you, Brenda. We are so glad you were able to speak with a real person who helped you troubleshoot and move toward a resolution. That is exactly what we aim for, and it means a lot that it stood out to you.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
The Senville Solution equipment performance is excellent
The equipment performance is excellent, both sales and tech departments are prompt and educated and the prices are very affordable. I sell my customers on the highest efficiency and they are not disappointed. Warranty are real
22 September 2026
Reply from Senville
Thank you, Steve. We are glad you find the equipment performs so well, that our sales and technical teams have been prompt and knowledgeable, and that the pricing and warranty have held up for you. Recommending Senville to your customers on efficiency means a lot to us.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever we can help with your next job.
Thank you,
Customer Care Team
we had good sucess so far,helpfuf…
we had good sucess so far,helpfuf friendly customer service , we had ours about 3 years, very pleased with our minisplit
21 September 2026
Reply from Senville
Thank you, Sylvan. We are glad your mini split has served you well for about three years, and that you found our customer service helpful and friendly. Thank you for sharing your experience.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Very satisfied with unit and very good…
Very satisfied with unit and very good customer service thank you very much for everything
21 September 2026
Reply from Senville
Thank you, Conley. We are delighted you are very satisfied with your unit and with the customer service you received. We appreciate you taking the time to tell us.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
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