Sephora Ph is more expensive than other international sephoras. I can get the same product from resellers for a cheaper price. It was an okay experience ordering from them, the delivery time was not t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using the Sephora app for purchase of any beauty products that I needed, they even have freebies. They are easy to use and they wrap the products well! I am satisfied even though it takes... See more
My last purchase with Sephora was paying for my partner’s make up stuff. I think the customer service was okay and my companion was happy with the purchases.
Loved the item so much though it took very long for it to arrive. Nevertheless, it's a great buy. Will definitely order again.
Company details
- Cosmetics shop
- Beauty product supplier
- Beauty supply store
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Perfume store
Information provided by various external sources
Sephora, where beauty beats. Discover the best in makeup, skin care, and more from a wide selection of beauty brands. Free shipping for orders above ₱1300.
Contact info
Great service!
I have been using the Sephora app for purchase of any beauty products that I needed, they even have freebies. They are easy to use and they wrap the products well! I am satisfied even though it takes almost 2 weeks to get the products which they do indicate accurately. Overall great service.
They Shipped to Wrong Address & Customer Service Never Answered My Emails
I ordered products, as usual, I put my correct shipping address and I checked it twice before checkout even though my shipping address is already saved in my account (FYI: It's not my first order). I thought everything will go smoothly. However, when my order was shipped, in the tracking they gave me it showed they put a wrong City, in a different island in the Philippines! I contact them immediately especially Sephora Singapore who is assigned to ship it. SG replied once, insisted they put the correct address, while I never heard from Sephora Philippines at least once. Now my orders are in a different island of the country and I don't know if I will still receive it because their customer service sucks!
Don't believe their Gift With Purchase promos - you won't get it
When a company incentivises you to purchase products by promising a gift when you spend XXX amount (GWP) and then the GWP doesn't arrive..... then they tell you oh yeah sorry, it was out of stock so you won't be getting it... but you've already paid for the items you purchased. Tsk Tsk, very poor business practices
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








