I bought Kayali vanilla candy rock sugar, which smells delicious. The store was very well kept and the staff was very helpful
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The shipping was super late and then they reported they tried to deliver on a day I was home all day and received other orders. Now the package is who knows where and the tracking does not update or t... See more
Company replied
Emporia butik. Never seen workers this unkind my whole life. Even my family came from Dubai they were choked how much unprofessional the workers are. They don’t want to work Sephora should save its na... See more
Fast shipping and excellent packaging of the products. I'd buy more often if shipping was for free at a lower rate, though!
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Company details
Written by the company
Makeup, hudvård och parfymer - Upptäck en hel värld av skönhet hos Sephora. Hitta din närmaste butik i Stockholm, Göteborg eller Malmö.
Contact info
Sweden
- sephora.se
2.6
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I just love it
31 August 2022
Reply from Sephora Sverige
Hi Rosa,
Thanks for the kind words!😍
Med vänlig hälsning, Sephora.se
Bra service!
31 August 2022
Reply from Sephora Sverige
Hej Elena,
tack för ditt omdöme! Vad kul att du är nöjd.🙌
Med vänlig hälsning, Sephora.se
I just love ur products and quality.
31 August 2022
Reply from Sephora Sverige
Hi,
thanks for your feedback. We are sorry to hear that you are disappointed with our app.
However, we are working frequently to develop the app for the better! Hopefully you will get a better experience next time you try it.
Kind regards, Sephora.se
Worst shopping
Worst shopping. Website never works, staff is horrible, SHIPPING AND RETURN COSTS! And always out of stock despite claiming it's not. High prices and trouble logging in, impossible to pick up in store AND they send the package out to a village 2 hours and 40 minutes away, and I can't even get hold of them to complain. WHAT A JOKE! GOD, I HATE THEM
31 August 2022
Reply from Sephora Sverige
Hi Maria,
We are really sad to read your feedback, we would like all of our customers to have a good experience when shopping from us!
You can reach customer service by emailing kundservice@sephora.se, or calling 031-361 34 17. We are happy to help!
Kind regards,
Sephora.se
Horrible website
Sephora Sweden has the weirdest website with zero support!
I placed my order yesterday and this morning I received an e-mail that my order has been cancelled for no reason. I thought - oh maybe it is a mistake and went ahead and ordered again using a different card. 20 minutes later - the order has been cancelled! Again!
There is no phone number to call and no live chat.
I guess the reason is that they have 20% discount if you buy online. So they just want to push customers to the stores and buy there without any discount.
Shady business! Big dislike!
10 March 2022
Unprompted review
Reply from Sephora Sverige
Hi Ingemar,
I'm really sorry to hear about your cancelled orders.
There should be a phone number stated in the email that you can call, and we do have a customer service page on the website. You can reach us by phone 031-361 34 17.
We do as well have a live chat on the website that is open between 9-17:00 mon-thurs, and 9-16:00 fridays.
Kind regards,
Sephora.se
I’m happy I was able to order
I’m happy I was able to order, but the process of how the website works
It kept taking things out of my shopping basket
This was rather irritating and in the end I was only able to purchase 2 products
This technical issue should be addressed especially when there’s sales like Black Friday or and holiday sales.
12 January 2022
Everything went smoothly
Everything went smoothly, the goods were delivered in a good condition and fast.
12 January 2022
fast shipping.
12 January 2022
fast shipping
Im Norwegian, but will write in english so everyone can understand. Great range of brands, fast shipping, love truly beauty, miss brands like glow reciepe, Charlotte tilbury and supergoop.
11 January 2022
Great online shop!
Great online shop! They have many products from brands which aren’t available in Finland. The delivery only took 3 days (from Sweden to Finland), which was way faster than ordering from Kicks. In addition, the customer service is excellent and quick to respond through the chat on their site. Would highly recommend (if you’re able to understand the language on the site)!
8 January 2022
After payment
After payment, the management of my order was very disturbing: it got split into two parts, one becoming a "wish list" . It took me some time to understand how to make sure I would really get all articles I paid for.
The fact that they come from different warehouses (I suppose) should not interfere with how my order is confirmed.
Not sure at all I will risk again buying online at Sephora....
5 January 2022
Reply from Sephora Sverige
Hi,
thanks for your comment and feedback!
You can on the product pages, and in the checkout, see where the products are in stock. Some products are only in stock online, some only for Click&collect in the physical store and some are both.
When you choose a delivery method that a product is not in stock for, it will be removed from the order and added to the wishlist. However, you can see this before you confirm the order, and you never pay for the products removed.
Hopefully we will be able to make this information even clearer in the future. :-)
Kind regards,
Sephora.se
Very nice customer service…
Very nice customer service experience<3!, the website could be slightly clearer when it comes to international orders.
5 January 2022
the products I bought were good but I’m…
the products I bought were good but I’m not satisfied with Sephora generally because it is not allowed to return a product, which has been purchased either by Klarna or in sale period, to the store. it is needed to send it back by post which is not free! So that it basically harden the process of return, but what if I regreted after purchasing and needed to return it? I think it should be modified. I will not buy anything from Sephora again.
5 January 2022
Reply from Sephora Sverige
Hi!
Thanks for your feedback, it is very valuable to us.
We are aware that the return process might seem a bit complicated at times, and we are constantly working on improving stuff like this. Hopefully we will be able to improve the return process in the near future.
We hope to see you as our customer again.
Kind regards,
Sephora.se
Buying online with Sephora is a great…
Buying online with Sephora is a great experience: easy and efficient. I know I can trust them to deliver fast my favorite skin care products!
5 January 2022
Amazing store
Amazing store, amazing deals, quick delivery! Tax prepaid ❤️ Forever customer
4 January 2022
Best mascara
The absolute best mascara I have ever tried! Love this! So nice on your lashes and doesn’t feel unhealthy at all😍
4 January 2022
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