Sequencing.com Reviews 701

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to navigate and the information straightforward to understand. Many appreciate the product for its detailed and insightful reports, which often provide valuable health information and help them understand their genetic makeup. The service is frequently described as excellent, with many highlighting the efficiency and speed of receiving results. Reviewers also commend the customer service for being responsive, helpful, and professional, often exceeding expectations. While the majority of customers are highly satisfied, some reviewers expressed dissatisfaction with the clarity of the results, finding them convoluted or not specific enough to their individual conditions. A few also reported issues with customer support, mentioning unanswered emails or difficulties in accessing their data after a certain period.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Many customers appreciate the platform's ability... See more

Product

Clients share positive opinions on the product, finding it insightful and valuable for understanding their... See more

Service

People report positive experiences with service. Many customers praise the valuable and affordable service,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time, with many customers receiving results quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 10 months I finally proved my husband had b12 deficiency. No doctors would help! This saved his life!!! He has now been diagnosed with Polygenic Functional B12 Utilization Deficit. I cannot than... See more

Company replied

Rated 5 out of 5 stars

I received my results quickly. Some results were a confirmation, some were “I thought could be possible” and still other a complete surprise. The best thing is now my doctors can treat problems not s... See more

Company replied

Rated 5 out of 5 stars

I had a lot of questions going in around conditions and figuring out the platform. My coach got up to speed fast, understood exactly what I was dealing with, and resolved my questions. They aske... See more

Company replied

Rated 5 out of 5 stars

I ordered the sequencing.com kit bc of recent health issue I had come up and because I wanted to get insights into what diet, supplements, vitamins, etc would improve my physical condition since I'm... See more

Company replied


Company details

  1. Wellness Programme
  2. Diagnostic centre
  3. Fitness and nutrition
  4. Genealogist
  5. Health consultant
  6. Online marketplace

About Sequencing.com

Written by the company

Use Your DNA to Live Healthier, Happier, and Longer

Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness.

Our flagship service is our whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions — no need to order multiple tests. Sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab — no blood or needles. We provide free worldwide shipping, and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks.

Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more.

We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as SequencingAI Chat — your personalized AI guide — and the ability to generate dynamic AI Reports.

Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage.

Privacy You Can Trust

We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies, and we do not conduct research using your DNA data. We are proudly HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework. Our only allegiance is to you — our customer.

World-Class Customer Support

We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us via email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger. Your satisfaction and trust are our top priorities.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

701 reviews

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Rated 5 out of 5 stars

Affordable, Flexible DNA Sequencing With Real Depth

Sequencing.com offers a very valuable service at a genuinely affordable price. You get complete raw DNA data without being forced into expensive add-ons. If you want additional reports or features, they’re available for a reasonable extra cost, but nothing essential is locked behind a paywall.

If you’re on a budget and want full access to your genetic data, this is a great company to go with. And if you’re willing to spend more, their in-depth analysis tools add real value rather than fluff.

Overall, it strikes the best balance I’ve seen between cost, completeness, and quality of interpretation. For most consumers, this is one of the best values available.

2 January 2026
Unprompted review
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Reply from Sequencing.com

Hi Joseph - Thank you for your review!

Rated 5 out of 5 stars

Looking forward to discovering my DNA story

I'm 70 years old and have had several hereditary-related diagnoses over the past couple of years: Prostate Cancer, Macular Degeneration, and Acral Peeling Skin Syndrome (very rare). All of these are hereditary related.

I wanted to find out the potential for something else that may pop up in the years to come. There is so much information provided, such as cancers, diseases, drug interactions, and efficacies. I'll be reviewing all of the outputs over the next several weeks and looking forward to discovering what my own DNA can tell me.

I mistakenly ordered two of the same reports. I contacted them and was refunded the cost in a couple hours! Excellent responsiveness!!

2 January 2026
Unprompted review
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Reply from Sequencing.com

Hi Martin - Thank you for your review!

Rated 5 out of 5 stars

After 20 years of Dr visits and feeling…

After 20 years of Dr visits and feeling awful with no results I finally have answers. I've been misdiagnosed for everything. This is very cost effective compared to having this done through your dr office. I cant recommend enouph.

1 January 2026
Unprompted review
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Reply from Sequencing.com

Hi Andrea - Thank you for your review!

Rated 4 out of 5 stars

Initially I was very frustrated…

Initially I was very frustrated with the volume of information and how overwhelming it was but the company appears to be growing and improving from when I first joined. I was eventually able to meet with their coach named Erika who was absolutely fantastic! She was able to walk me through their data and make sense of everything and make it usable.

29 December 2025
Unprompted review
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Reply from Sequencing.com

Hi Chuck - Thank you for your review!

Rated 5 out of 5 stars

Fast results, kept informed

Kept informed throughout whole process and results were received faster than I expected

27 December 2025
Unprompted review
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Reply from Sequencing.com

Hi Rachel - Thank you for your review!

Rated 5 out of 5 stars

Want to know your genetics?

Really great experience thus far! Ordered the Ultimate package w fast shipping/turn-around time during a sale. Results came quick! With all the different health issues going on between my kiddo and I, this has been great to see what could be genetically linked or not.

The AI reports are helpful in describing your gene variants & then the conditions that may be linked to those genes, plus the ones you are/are not predisposed to.

I love being able to see ALL the actual genetic info from the whole genome & accessing it online. The way they have it setup is easy to search thru for genes/conditions/etc that you may be researching.

So glad I was able to do this and have this at my fingertips to discuss w Drs when needed.

Only thing I would suggest is for them to make the extra reports on the Marketplace a little more affordable. I.e. Pharmacogenetics for meds, ancestry, etc.

Thanks for a great experience Sequencing.com!

24 December 2025
Unprompted review
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Reply from Sequencing.com

HI Better You - Thank you for your review!

Rated 5 out of 5 stars

Tons of information …

I have received my reports and still going thru them. Lots of information to digest and understand. Amazing how much is in here. My medical doctor and I wi definitely use this to determine best course of action to maintain my health and well-being.

27 December 2025
Unprompted review
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Reply from Sequencing.com

HI Brad - Thank you for your review!

Rated 4 out of 5 stars

Genome mapping and reports

I used Sequencing.com to better understand my genetic risk profile in the context of a complex medical history. The breadth of reports is impressive, especially for identifying what did not show up, which is just as important as what did.
The platform is strongest as a data source, not a decision maker. The reports surface meaningful patterns such as cancer risk, metabolic traits, and pharmacogenomics, but interpretation still requires clinical judgment or informed self education. This is not a downside. It is simply the reality of genomics.
I appreciated that the results did not push fear based conclusions. In my case, the data helped de prioritize cancer anxiety and refocus attention on higher ROI long term risks like vascular and cognitive health.
The user interface is generally clear, although some reports overlap and can feel repetitive. A more integrated summary layer would be helpful, especially for users without a medical background.
Overall, this is a solid tool for people who want signal over hype, are comfortable thinking critically, and plan to use genetics as one input rather than a crystal ball.

26 December 2025
Unprompted review
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Reply from Sequencing.com

HI Dawn - Thank you for your review!

Rated 1 out of 5 stars

TOTALLY BOGUS!

TOTALLY BOGUS!! The “Results”, are NOT RESULTS!!
They literally state the different types of Genetic/ Hereditary diseases that ANY PERSON COULD HAVE, but it DOES NOT GIVE ANY SPECIFIC RESULTS FOR THE PERSON THAT TOOK THE TEST!!
It’s like GOOGLING “Hereditary Diseases that ANY HUMAN COULD HAVE”, with no ACTUAL SCIENTIFIC DETERMINATION OF WHAT THE PERSON DOES, or DOES NOT HAVE!!
It’s a HUGE WASTE OF MONEY, and a TOTAL SCAM!!
DON’T WASTE YOUR MONEY!! Have your PCP (Primary Care Provider/ Physician) order Generic Testing, to see if you have Hereditary diseases!!

24 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Nadia - Thank you for taking the time to speak with our Customer Success team. We appreciate the opportunity to better understand your concerns and clarify how our service works.

During our conversation, it became clear that the type of testing you were seeking is not what our Whole Genome Sequencing service is designed or advertised to provide. Our service does not diagnose disease or provide definitive medical determinations. No consumer or clinical genetic test can do that without a licensed healthcare provider interpreting the data alongside medical history, symptoms, and clinical testing.

Sequencing performs validated 30x whole genome sequencing, identifying the specific genetic variants present in the individual tested and how those variants are associated with known conditions in scientific literature. These results describe genetic risk and relevance, not confirmation of disease. This distinction is clearly outlined throughout our product descriptions and reports.

Because the concerns raised in this review relate to a different type of testing outside the scope of our service, they do not reflect a failure of the technology or accuracy of the data provided. Even so, our team took the time to explain the differences between testing types and recommended alternative providers that may better align with your expectations.

If these requirements had been shared with us prior to purchase, we would have advised against ordering our service and guided you toward those same alternatives.

We are glad we were able to speak directly and clarify this, and we wish you the best in finding the testing and care that meets your needs.

Rated 5 out of 5 stars

Good experience

Good experience. Kit was simple and results were abundant but I could make sense of it. My results were quicker than expected. Would recommend.

24 December 2025
Unprompted review
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Reply from Sequencing.com

Hi Tim - Thank you for your review!

Rated 5 out of 5 stars

I ordered this test because I was…

I ordered this test because I was looking for answers about something specific, and the experience was very positive from start to finish. The kit was easy to use and the instructions were clear, which made the process pretty stress-free. When my results came back, I liked how detailed they were and how easy the information was to read. Overall, this was worthwhile for me and I would recommend to others.

23 December 2025
Unprompted review
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Reply from Sequencing.com

Hi Vane - Thank you for your review!

Rated 5 out of 5 stars

Impressive!!

The whole process was impressively easy at each stage and even when I had questions, their support team was quick to answer!

20 November 2025
Unprompted review
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Reply from Sequencing.com

Hi Greg - Thank you for your review!

Rated 5 out of 5 stars

So happy I did this

So happy I did this! Got my kit fast and shipped it out right away. Took just over a month to get my results. Very interesting to see all these conditions and diseases in my screening.

13 December 2025
Unprompted review
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Reply from Sequencing.com

Hi Jordan - Thank you for your review!

Rated 5 out of 5 stars

The whole process was simple and easy

The whole process was simple and easy. I ordered a kit and had my results back in about 5–6 weeks. The data and reports were easy enough to understand, even for someone like me who isn’t very familiar with genetics. Their Sequencing AI chat was also really helpful in answering questions I could figure out.
I did have to reach out to customer service once because I mistyped my address, but they were easy to reach by phone and fixed the issue quickly.
Overall, a great experience from start to finish.

2 December 2025
Unprompted review
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Reply from Sequencing.com

Hi Cate - Thank you for your review!

Rated 5 out of 5 stars

Exceeded expectations

Step by step updates on the whole process. Lots of informative information in the reports. The process took less time than expected.

27 November 2025
Unprompted review
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Reply from Sequencing.com

Hi Bonnie - Thank you for your review!

Rated 5 out of 5 stars

My doctor recommended sequencing.com

I was referred to sequencing.com by my doctor to try to see if there was a genetic cause of a health issue i’ve had for the past year. I received my kit quickly after my order and it was easy to use. I got my results in 5 weeks (faster than expected) and something was found in one of my genes that could be related to my health issue. The results included a report written for my doctor so I was able to send it to her and she had me take a blood test to check for a marker in my blood that would confirm the condition from my genetic report. This genome test was important for my health and my family just ordered their own kits.

27 November 2025
Unprompted review
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Reply from Sequencing.com

Hi Kathy - Thank you for your review!

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