Sequencing.com Reviews 701

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to navigate and the information straightforward to understand. Many appreciate the product for its detailed and insightful reports, which often provide valuable health information and help them understand their genetic makeup. The service is frequently described as excellent, with many highlighting the efficiency and speed of receiving results. Reviewers also commend the customer service for being responsive, helpful, and professional, often exceeding expectations. While the majority of customers are highly satisfied, some reviewers expressed dissatisfaction with the clarity of the results, finding them convoluted or not specific enough to their individual conditions. A few also reported issues with customer support, mentioning unanswered emails or difficulties in accessing their data after a certain period.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Many customers appreciate the platform's ability... See more

Product

Clients share positive opinions on the product, finding it insightful and valuable for understanding their... See more

Service

People report positive experiences with service. Many customers praise the valuable and affordable service,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time, with many customers receiving results quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 10 months I finally proved my husband had b12 deficiency. No doctors would help! This saved his life!!! He has now been diagnosed with Polygenic Functional B12 Utilization Deficit. I cannot than... See more

Company replied

Rated 5 out of 5 stars

I received my results quickly. Some results were a confirmation, some were “I thought could be possible” and still other a complete surprise. The best thing is now my doctors can treat problems not s... See more

Company replied

Rated 5 out of 5 stars

I had a lot of questions going in around conditions and figuring out the platform. My coach got up to speed fast, understood exactly what I was dealing with, and resolved my questions. They aske... See more

Company replied

Rated 5 out of 5 stars

I ordered the sequencing.com kit bc of recent health issue I had come up and because I wanted to get insights into what diet, supplements, vitamins, etc would improve my physical condition since I'm... See more

Company replied


Company details

  1. Wellness Programme
  2. Diagnostic centre
  3. Fitness and nutrition
  4. Genealogist
  5. Health consultant
  6. Online marketplace

About Sequencing.com

Written by the company

Use Your DNA to Live Healthier, Happier, and Longer

Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness.

Our flagship service is our whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions — no need to order multiple tests. Sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab — no blood or needles. We provide free worldwide shipping, and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks.

Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more.

We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as SequencingAI Chat — your personalized AI guide — and the ability to generate dynamic AI Reports.

Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage.

Privacy You Can Trust

We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies, and we do not conduct research using your DNA data. We are proudly HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework. Our only allegiance is to you — our customer.

World-Class Customer Support

We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us via email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger. Your satisfaction and trust are our top priorities.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

701 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

After a lifetime of severe illness

After a lifetime of severe illness, sequencing made it possible for me to see what's going on in my body. The services are excellent and easy to use, even an AI chatbot is available. The services were extremely affordable and informative.

4 November 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi JustAnswer - Thank you for your review!

Rated 1 out of 5 stars

Waste of money!

I bought this extremely expensive genetic testing and opted for more detailed testing in cardiac, neurology, autoimmune and endocrine. I've been tested AND diagnosed with Hashimotos and rheumatoid arthritis. This testing showed NO autoimmune or endocrine diseases at all! I believe this is a total scam, I've asked for my money back and have received no response multiple times.

11 July 2025
Unprompted review
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Reply from Sequencing.com

Thank you for taking the time to share your feedback.

Sequencing provides Whole Genome Sequencing (WGS), which analyzes your complete genetic code to identify variants that may be associated with certain health conditions. Many autoimmune and endocrine conditions, including Hashimoto’s and rheumatoid arthritis, are complex and influenced by multiple factors such as environment, lifestyle, and immune system activity. Genetic testing alone cannot confirm or rule out these conditions but can provide valuable insights into underlying genetic predispositions.

Our Support Team has reviewed your case and reached out directly to provide additional clarification and assistance. We want to ensure you have a clear understanding of your results.

Rated 4 out of 5 stars

Autoimmune issues.

I think the time line for getting my results has been pretty fast. I just received my results yesterday so still trying to learn how to use the information and navigate the system. I still do not know what all my results mean, but I am thankful to have the information and share with my Doctors so we know how to move forward. I am 66 now.

28 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Diane - Thank you for your review, our support team has reached to provide further guidance with reviewing your results.

Rated 5 out of 5 stars

Thankful for Sequencing!

I am truly thankful for my experience with Sequencing thus far! The timing has been brilliant and I am looking forward to receiving my results, as well as ordering additional sequencing tests in the future! I have been struggling with Ehlers Danlos symptoms and curious to see if the syndrome is evident in my genes. Absolutely recommending to family and friends. Thank you for your service!!

26 October 2025
Unprompted review
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Reply from Sequencing.com

Hi SS - Thank you for your review!

Rated 5 out of 5 stars

Awesome Email Updates

They had regular email updates while tests were processing
Results were informative and easy to access
Quick turn around

25 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Sandra - Thank you for your review!

Rated 5 out of 5 stars

As a healthcare professional I have…

As a healthcare professional I have found more useful data from Sequencing.com than I thought possible. I have more information for tests that are useful and medications that I may use on patients. This data also helped me have a more complete sense of my future. Thank you.

22 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Laurence - Thank you for your review!

Rated 5 out of 5 stars

Truth in Opposition to All Else

As a health care professional, I am finding out reasons for a previous personal illness response having such negative outcomes on my body. This has given me concrete validation for my experience and why a career change is necessary to improve health outcomes for myself and others! This has helped me in turning a new chapter in my book instead of continuing to read the old! I am looking forward to this process of self discovery and making positive choices for the future! I hope in time and as appropriate, sharing my information with interested parties could help society and medicine grow as a whole. I am grateful for the insight I have been provided and value the HIPPA compliance it offers. Worth the wait!!!!

21 October 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Ginnee - Thank you for sharing your experience. We’re glad our service provided clarity and valuable insights to support your health journey. We appreciate your trust in our commitment to accuracy and privacy.

Rated 5 out of 5 stars

Get the answers you seek

Final reports were easy to understand. Plenty of definitions and explanations. I got the answers I wanted. Worth it.

19 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Michael - Thank you for your review!

Rated 5 out of 5 stars

It's easy to use

It's easy to use. My family has a lot of health issues so it was insightful to see which ones I may have and which doctors I could possibly see about taking further action about the findings. I do appreciate the fact there are other test options if I wish to go further in depth on my health and genetic code.

12 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Bailey - Thank you for your review!

Rated 5 out of 5 stars

Sounds good and legitimate

The kit arrived in reasonable time, and was registered the next day of arrival, the tracking system in the site is brilliant and keeps me informed plus the notification sent to my email with each step. I hope that it will be completed within the timeframe provided.

16 September 2025
Unprompted review
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Reply from Sequencing.com

Hi Ahmed - Thank you for your review!

Rated 5 out of 5 stars

Good company.

If you want the full story use this one.Full genome sequencing is the only way to go. This company gets the importance of having information at your fingertips.

5 October 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Becky - Thank you for your review!

Rated 5 out of 5 stars

It gave me much needed information to help with future treatment

I really needed some insight into my autoimmune issues. Keep in mind, Sequencing does not diagnose. I was able to read the reports, and they were explained in depth. I saw some things I expected, and some I did not. My biggest surprise was the number of different meds in my body that I have not taken in almost a year. It is a large report that you can download and print out. I sincerely feel it was worth the money I paid. It will enable me to take some of the information to my doctor to help with my treatments. It also gave me peace of mind that some diseases were not listed or listed as low risk.

4 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Deborah - Thank you for your review!

Rated 5 out of 5 stars

Invaluable

This is beyond amazing - I've been looking for help and direction with several conditions and it helped me finally ask the right questions with my doctors - I have no doubt it saved be!

1 October 2025
Unprompted review
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Reply from Sequencing.com

Hi Dr. Sara Gregory - Thank you for your review.

Rated 4 out of 5 stars

Good experience bad follow-up

Went smoothly, got my results. Overall decent, results a little more confusing to read than expected.
However, I didn't realize they automatically sign you up for a $30/month USD + tax subscription plan. so be careful.
Update: sequence refunded my money within hours of the review. Really appreciate the costumer service, so adjusted to 4/5. Still think it shouldn't be automatic

31 August 2025
Unprompted review
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Reply from Sequencing.com

HI Nathan - Thank you for your feedback and for updating your review. We’re glad our team was able to resolve your concern quickly.

Rated 5 out of 5 stars

This service assisted me in becoming…

This service assisted me in becoming aware of conditions present in my body so I can plan for future medical care. I know the Department of Veterans Affairs could benefit from working with this entity to ensure a more accurate scope of care for our nation's heroes and ensure they accurately receive benefits and medals that they deserve.

28 September 2025
Unprompted review
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Reply from Sequencing.com

Hi John - Thank you for your review!

Rated 1 out of 5 stars

Scam

I purchased the kit to test for the BRCA gene. My results came back Medium Confidence Risk LD for BRCA2. I took my results to my doctor and she scheduled an appointment with a gene oncologist. The gene oncologist would not accept the results from sequencing.com and ordered his own test. I just received my results back from the doctor and they conflict with the results I received from sequencing.com. Turns out, I do not have the BRCA2 gene but the doctor's test did identify a gene ATM that sequencing missed. I wasted a $1000 on inaccurate results. The reports are hard to read and aren't even accurate so don't waste your money.

2 May 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Melissa - Thank you for sharing your feedback. We want to clarify a few important points about your results.

Our sequencing data is aligned with the national ClinVar database, which is maintained by the National Institutes of Health. The BRCA2 variant referenced in your report is documented in ClinVar as a single submitter variant and has been associated with ovarian cancer risk. For transparency, we report all such variants so that individuals and their physicians are aware of potential findings, even when confidence levels vary.

Regarding the ATM gene you mentioned, our team has confirmed that this variant is indeed present in your sequencing data. It is located in the copy number variation (CNV) file provided with your results. Reports differ in scope and format—our platform provides the raw sequencing files (FASTQ, VCF, CNV, etc.) along with AI-driven interpretation. These files can always be shared with clinicians for independent confirmation or additional analysis.

We recommend using our reports as a starting point for discussions with your healthcare provider, who can review the findings in the context of your full medical history and recommend next steps.

Rated 5 out of 5 stars

Best company I’ve ever worked with.

Honestly speaking, at first my experience started a little rough. The first test didn’t seem to be testable. I had reached out to find out what the issue was. The man who I spoke with was very friendly and helpful. He resolved my issue by sending me a new test kit and he made certain that it was expedited! I was impressed that I didn’t get any run around. Second test results came back very quickly and I was impressed by the turnaround time. I’ve paid for the higher level because I am concerned about my health. This came with update results and insights into my DNA. My recent issue was not being able to generate the new data. I contacted them again and they, again, expedited my issue and in an hour I was able to get my new monthly report. Bonus? They even gave me two free monthly reports free! They didn’t have to go that far but they did. I rarely get service from companies like this. They’re amazing, helpful and kind. I would recommend them to anyone who needs to have Genetic Testing. They can’t do genetic counseling but I will seek out one ASAP because I have concerns.

10 September 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Amy - Thank you for your review!

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