Sera Labs Reviews 

172
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

They have no subscription but they keep sending and charging me . Cancelled subscription anyway still keep sending and charging me

Rated 1 out of 5 stars

Purchased face serum, received confirmation for entirely different product. Called. "Sr. Specialist" had no clue what the product was for as it was not on the website. Attempted to order correct pro... See more

Rated 1 out of 5 stars

First ingredient Sugar. Second ingredient Dextrose. Your ad was for a months supply, but the recommended dosage is 2 PCs which equals 15 days. 7 grams of sugar!!! I have a hard time believing Dr Oz... See more

Rated 5 out of 5 stars

I've been using Radiant for about three years now, and I notice a BIG difference. My skin looks so healthy and youthful--I constantly get comments on my appearance. I've also noticed a difference wi... See more

Company replied

Company details

  1. Cosmetic Products Manufacturer
  2. Beauty product supplier
  3. Pharmaceutical Lab

Written by the company

SeraLabs is a trusted leader in wellness and beauty, offering products with cutting-edge technology, superior ingredients, and science-backed, proprietary formulations.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

172 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(172)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

I cancelled my subscription but they…

I cancelled my subscription but they charged my account and sent more product. I will see how this plays out. I have sent two emails regarding this situation. I am returning the product.

10 December 2020
Sera Labs logo

Reply from Sera Labs

Hi Betty - We received your returned product and you were issued a refund on every product you were given. You were issued the refunds on 12/30/20.

Rated 4 out of 5 stars

I like the gummies

I like the gummies. I don’t like being put on auto reorder. I’d like to reorder when I’m ready. If you have confidence in your product you shouldn’t have to do that.

8 December 2020
Rated 5 out of 5 stars

Easy return!

My return was handled in an efficient, courteous manner. I was very pleased with the outcome. Thank you!

8 December 2020
Rated 1 out of 5 stars

I was very displeased that your product…

I was very displeased that your product sales subjected me to a continued monthly charge. I would have never agreed to a continuous monthly charge. I want you to cancel all future orders. The November 30 order which you tell me is my second monthly delivery will be returned to as your agent advised me to do when I receive it. I will be getting a RMA # from you to return that unopened order.

8 December 2020
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Reply from Sera Labs

Hi Barbara - We are sorry that you were displeased with your experience. You were issued a refund on 12/30/2020.

Rated 1 out of 5 stars

I was disappointed to discover that it…

I was disappointed to discover that it was an auto ship scheme and cancelled as soon as I discovered it.

8 December 2020
Sera Labs logo

Reply from Sera Labs

Hi Sunny - We're sorry to hear you were disappointed with your experience. We cancelled your subscription.

Rated 3 out of 5 stars

I feel very misled by this ad

I feel very misled by this ad. I did not know that by purchasing an order signed you up for automatic refills. In fact, before I ordered I çalled to make sure this was not going to happen and I was told it was not that kind of set up. You order only when you want it. I DO NOT WANT ANYMORE!!!

1 December 2020
Rated 2 out of 5 stars

WHEN I PURCHASED SERA LAB'S PRODUCT I…

WHEN I PURCHASED SERA LAB'S PRODUCT I WAS NOT INFORMED THAT I HAD OPTED TO RECEIVE AN AUTO REFILL, WHICH I TRIED TO CANCEL.
INSTEAD THEY SENT THE REFILL AND CHARGED ME FOR PRODUCT I DID NOT ORDER. THAT SHOULD HAVE BEEN CLEARLY NOTED UP FRONT AS A CONDITION OF THE ORIGINAL SALE AND IT WAS NOT.

I AM RETURNING THIS ORDER AND WILL NOT PURCHASE ANYMORE FROM THEM....

1 December 2020
Sera Labs logo

Reply from Sera Labs

Hi Jerald - We're sorry you were dissatisfied with your experience. You were issued a refund on 12/8.

Rated 2 out of 5 stars

Deceiving

Deceiving. Says 5 months of gummies and you receive 90. Hardly a five month supply.

1 December 2020
Rated 1 out of 5 stars

First ingredient Sugar 3.5 grams

First ingredient Sugar. Second ingredient Dextrose. Your ad was for a months supply, but the recommended dosage is 2 PCs which equals 15 days. 7 grams of sugar!!! I have a hard time believing Dr Oz or Dr Phil were part of this development. Would NEVER recommend. There are much better products on the market.
VERY disappointed.

1 December 2020
Rated 1 out of 5 stars

No clear instructions about how Mach to…

No clear instructions about how Mach to take, when I called they would not clear up their directions. For my wife’s condition needing sleep, they kept saying 1 drop. I said do you mean dropper, they could not give clear a clear response. It was very disappointing.

1 December 2020
Rated 1 out of 5 stars

I ordered on 11/4/2020 You shipped

I ordered on 11/4/2020 You shipped. I paid
To date 11/30/2020 I have not received the product. I would like to receive the product or a credit to my account. $151. Thank you.

1 December 2020
Sera Labs logo

Reply from Sera Labs

Hi Mario - We're sorry that you had that experience. We saw that your order was returned and you were issued a refund on 12/3.

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