Product arrived in good condition. Started using it April 20, 2026 and approximately every 12 days after that...have noticed a definite improvement in my crows feet and under eye lines and lines arou... See more
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See what reviewers are saying
Well I'll tell you I had your product 2 weeks before I started it, because I was afraid I would be disappointed 😞 as I have been so many times with other skin care products that promise you so much... See more
Company replied
My daughter purchased the item for me but it wasn't something I would use. Vanessa in customer service was so incredibly helpful throughout the whole return process. Im in Australia and she guided me... See more
Company replied
Delivery of Seranova micro infusion kit was quick. Contained detailed instructions on how to use the product and also had a very helpful video link regarding the application. The product did not bothe... See more
Company replied
You should know
4.5
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Reply from Seranova
Thank you for your review!
We are glad your order arrived promptly. A smooth and speedy delivery is always the perfect start to your Seranova experience.
We hope you enjoy your results!
Warm regards,
Seranova ✨
Effective product (but give it some time) and great customer service.
I’ve been using Seranova’s microneedling infusion kits for nine months. I receive a three month supply with each order. My fourth order is currently on its way. I do a treatment every two weeks. My skin tone is now smoother and my pores are very diminished. The deep line at the bridge of my nose between my eyebrows is diminishing and the lines on my chin are also diminishing. I’ve also recently noticed the sagging skin on my neck is tightening. I’ve had to reach out a couple of times to their support team to move my shipment up so I can remain on schedule and I’ve received very prompt communication from them. They have been able to help with my request each time. I would like to specifically recognize two support staffers, Scarlett and Nick, both who were very courteous about my requests to move my shipment up a bit so I could receive my order in time for my treatment schedule. They promptly got the order moved up and followed up with an email to let me know it was done. I appreciate their outstanding customer service as you don’t always get that with some companies. Overall, my experience has been very positive with Seranova, both with the product and the customer service. I highly recommend Seranova!
2 June 2026
Unprompted review
Reply from Seranova
Thank you for this wonderful review and for your incredible loyalty over nine months!
The transformation you are describing is exactly what consistent use of Seranova is designed to deliver. We will make sure Scarlett and Nick know how much their prompt and courteous support was appreciated.
Thank you so much for your recommendation!
Warm regards,
Seranova ✨
I can see the improvement in my skin…
I can see the improvement in my skin after four months of usage. Usually every three weeks. It is subtle yet noticeable to me.
1 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Four months of consistency is exactly what delivers those real lasting results and subtle yet noticeable improvements are a wonderful sign of continued progress ahead. You are on a great path!
We look forward to hearing about your journey!
Warm regards,
Seranova ✨
Veronica was very helpful and…
Veronica was very helpful and informative
3 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Veronica was able to assist you with such helpfulness and clarity. That is exactly the standard we strive for.
We will make sure she knows how much her support was appreciated!
Warm regards,
Seranova ✨
Customer service was very good
Customer service was very good, prompt and responsive support from Vanessa and Paula. Thank you, ladies!
2 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Vanessa and Paula were able to provide you with prompt and responsive support. That is exactly the kind of teamwork and dedication we are proud of.
We will make sure they both know how much their help was appreciated!
Warm regards,
Seranova ✨
Great product with Great support.
3 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Great product and great support is exactly what we strive to deliver and we are so pleased both came through for you.
We look forward to continuing to be part of your skincare journey!
Warm regards,
Seranova ✨
I haven’t tried the actual product yet…
I haven’t tried the actual product yet because I previously brought Glov and almost finished. WithGlov I found I would spend around 30 minutes and my face was so sore and I had only used half bottle so I decied to just try Seranova bottle and it was fantastic . Softer on my skin and so much easier to apply. Illlet you know what I think of the actual product as I go along
2 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
It is great to hear that the experience with Seranova has already felt so much more comfortable and easier to use compared to what you had tried before. We are so glad that it came through for you right away.
We look forward to hearing about your results as you continue your treatments!
Warm regards,
Seranova ✨
HORRIBLE customer service
If i could give a zero rating I would. I cancelled this subscription and the company continued to send me and charge my credit card. They told me to reject the package from USPS and write return to sender and put the package back it in the mail and when received they would refund my payment and cancel. I did as instructed and now they are rejecting my request for a refund. I have been going back and forth with their customer service team for months.
1 June 2026
Unprompted review
Reply from Seranova
Thank you for taking the time to share your feedback and we are sorry to hear your experience did not meet your expectations.
We reached out earlier to gather more information in order to assist you, but unfortunately we did not receive a response. We would genuinely welcome the opportunity to look into this further and work toward a resolution.
Please do not hesitate to contact us directly at info@seranovabeauty.com with your order details and we will be happy to help.
Warm regards,
Seranova ✨
Hoping I see some Improvement!! Well I'll tell you I had your product 2…
Well I'll tell you I had your product 2 weeks before I started it, because I was afraid I would be disappointed 😞 as I have been so many times with other skin care products that promise you so much been never come to fruition. I've been using your product 3 weeks now and have actually seen improvement in my wrinkles on my cheeks and forehead no improvement though above my lips but I'm a smoker and that doesn't surprise me. I know it's going to take time, and I don't expect miracles. Your skincare process makes so much sense and I my face also looks more refreshed.
2 June 2026
Unprompted review
Reply from Seranova
Thank you for your honest and refreshing review!
We completely understand the hesitation after being let down by other products and that makes your results after just three weeks even more meaningful. Visible improvement in your cheeks and forehead is a wonderful start and you are absolutely right that some areas can take a little more time and consistency to respond.
We appreciate your patience and realistic outlook and we look forward to hearing about your continued progress!
Warm regards,
Seranova ✨
Sasha my costumer service representative was great!!
Sasha was a great!!
She give me a good service with my products.
1 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Sasha was able to take great care of you and your products. That is exactly the level of service every customer deserves.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
Skin is softer
Skin is softer. Did not take a photo so not sure how the deep lines looked but the fine lines seem smoother.
2 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Softer skin and smoother fine lines are wonderful signs of progress and we would highly recommend taking a photo before your next treatment so you can track just how far you have come.
We look forward to your continued results!
Warm regards,
Seranova ✨
I’m 61 with deep wrinkles
I am 61 years old and have some pretty deep wrinkles. Yay heredity! I did not expect the Seranova system to completely erase them, and the truth is they have not. What has happened though is that my skin has a beautiful glow to it, my wrinkles are softer and my overall complexion looks better. I feel like the product is doing as much as it can for me, although I’m not through with the first round yet, I am on bottle five. I’m looking forward to finishing this set and getting my next order to see what improvements happen in the next round!
2 June 2026
Unprompted review
Reply from Seranova
Thank you for your wonderfully honest and balanced review!
Your realistic approach is so refreshing and it sounds like Seranova is absolutely delivering within those expectations. A beautiful glow, softer wrinkles and an improved complexion on bottle five with more progress still to come is a really exciting place to be.
We cannot wait to hear about the improvements your next round brings!
Warm regards,
Seranova ✨
Order not completed but still took £119 from bank
Did initially think I would buy, went through PayPal but decided I needed to research more before purchasing. The website stated do not click back button or go off the page. I went off page so the order would not complete. Got an email saying ‘you have left something in your basket’ and asking if they could help me to complete my purchase. The next email was ‘thank you for your order’ next email was ‘order sent’. Of course seranova had somehow managed to take £119 from my bank account. My first email back to them was approx 5 mins after their first email saying I have left something in my basket with me asking why they had taken £119 (sitting as pending in my bank account) when they knew I did not complete the order. Was told the money would not be taken and would be released as the order did not go through. 2 days later Seranova took the money from my account. We are now on numerous emails back and forward with lots of wrong information and can only describe as lies about what needs to happen. I have today (2/6/26) received the package I did not order and am trying to return. I have been directed to their ‘return portal’ inputted my details and it states ‘not eligible for return’. Absolute shambles. Is the company that desperate to keep £119 that they make their mistake so hard for the non-customer to return. Beggars belief the lengths they are going to to make this so hard and give me back money I did not authorise to be taken from my bank
25 May 2026
Unprompted review
Reply from Seranova
We are truly sorry to hear about the frustration this experience has caused and we completely understand how distressing an unexpected charge can be.
We are pleased to confirm that your issue has already been resolved by our team and your refund has been successfully processed back to your original payment method. Please allow a few business days for it to reflect depending on your bank.
We appreciate your patience throughout this process and hope this brings the matter to a close.
Warm regards,
Seranova ✨
Paula was great to work with
Paula was great to work with. And, even though I didn't get the results I was hoping for, she was kind and thoughtful. She was able to assist me with a refund quickly and painlessly, especially since I was within the guarantee window.
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are sorry to hear the results did not meet your expectations and we completely respect your experience. We are glad Paula was able to handle everything with such kindness and efficiency and process your refund smoothly within the guarantee window.
We will make sure she knows how much her care and support was appreciated!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your review!
We are glad to hear the matter was handled promptly. Quick and efficient service is always what we aim for and we are happy it came through for you.
We are here whenever you need us!
Warm regards,
Seranova ✨
I found the microneedling easy to use…
I found the microneedling easy to use and I already see a difference in the increased firmness of my skin.
22 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Easy to use and already seeing increased firmness is a fantastic start and a great sign of what is ahead with continued treatments.
We look forward to your continued results!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for your review!
We are glad to hear you had a good experience and we look forward to continuing to deliver that and more!
Warm regards,
Seranova ✨
The customer care I received was great!
The customer care I received was wonderful. Sasha took care of the issue I was having immediately. It is so nice to receive such great customer care!
1 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Sasha was able to take care of everything for you right away. Immediate and attentive support is exactly what every customer deserves and it is wonderful to hear that came through for you.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
My order was missing part of it
My order was missing part of it, I contacted them right away, they are super resposive and already shipped out the missing part of my order. Double WOW with customer service. Im excited about trying this product!
1 June 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are sorry to hear part of your order was missing but so glad our team was able to get the replacement shipped out to you right away. Quick and responsive support in those moments is exactly what we strive for.
We are just as excited as you are for you to try the product and we look forward to hearing about your results!
Warm regards,
Seranova ✨
Percy and the whole Seranova team have…
Percy and the whole Seranova team have been responsive and very helpful. It’s a pleasure having someone respond so quickly to you questions and concerns.
25 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Quick and responsive support that makes you feel heard and valued is something we genuinely care about and we are so glad Percy and the team delivered just that for you.
We will make sure Percy knows how much his help was appreciated!
Warm regards,
Seranova ✨
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