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Serenity Insurance Reviews 

3,614
•
TrustScore 5 out of 5

4.8

Car and Motor Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing the team as extremely patient, friendly, and dedicated to understanding their specific insurance needs. Consumers frequently mention that finding the right policy is smooth and straightforward, with staff members walking them through every single policy detail clearly. However, some people mentioned frustrations regarding unexpected high costs, excessive personal information required during the initial setup process, or difficulties with fixing policy cards. A few other reviewers also felt that certain premium rates were simply too high for the exact coverage options provided.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely helpful,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, efficient, and... See more

Price

Users describe positive interactions with price, noting that reviewers found affordable plans that fit their... See more

Value for money

People report positive experiences with value for money, highlighting great prices and amazing service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more

Company replied

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Rated 5 out of 5 stars

I'm new, so... What was nice was the people I first contacted actually knew what I was asking and answered my questions! All went well and for a better price than my "old" insurance that I had for 25... See more

Company replied

Company details

  1. Car and Motor Insurance Agency
  2. also in
  3. Insurance agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,614)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Annoying ads that are fake

6 January 2026
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Reply from Serenity Insurance

Sorry, but you may have us mistaken for another company. We are Serenity Group. Please reach out to me directly if there's anything I can do to help with your policy or to change this to a 5 star review.

Kevin Corcoran
Sales Manager
1-866-694-2435

Rated 5 out of 5 stars

Best experience ever!!

Absolutely life changing. The situation had me feeling down and I expected the worst but got the best service ever from my agent who truly cares!!!

18 January 2025
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Reply from Serenity Insurance

Awesome! I am so glad to hear our founder's mission is still alive and well.

Rated 5 out of 5 stars

My experience dealing with serenity was…

My experience dealing with serenity was exceptional. I really enjoyed the customer service in the quality of options that I had available. I saved a huge amount of money thanks to Paul. He delivered an amazing offer with amazing discounts. I cannot be more pleased. Thank you, Paul and thank you serenity for saving me so much money.

28 November 2025
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Reply from Serenity Insurance

We love Paul, thanks for letting us know he did so well!

Rated 5 out of 5 stars

My new Auto Insure Broker is the best

Paul was engaging and totally kept me feeling validated. There was no problem understanding the terms and fees as he was very easy to communicate with and understand. I will definitely be referring others to Serenity Insurance. A gem hidden in Spokane for sure.

25 November 2025
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Reply from Serenity Insurance

Another great review for Paul, glad you we blessed to have him answer your call.

Rated 5 out of 5 stars

My agent

My agent, Deana, has made the whole experience worry-free. She went above and beyond to find a good policy that fit my needs and continues to stay in contact whenever I need questions answered.

13 November 2025
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Reply from Serenity Insurance

Deana is awesome, thanks for letting us know!

Rated 4 out of 5 stars

It was easy

It was easy, just let them know what I needed and got some quotes then had my SR22 to get my license.

15 November 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Awesome Agent Paul

Paul found the most awesome rate by asking all the right questions and taking his time with me. I’m sending him business as I text.

19 November 2025
Unprompted review
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Reply from Serenity Insurance

Great, thanks for letting us know!

Rated 5 out of 5 stars

I’m fairly new to the whole SR22…

I’m fairly new to the whole SR22 insurance thing. PAUL was more than helpful and walked me through the whole process explaining everything in an easy and understandable way. Thank you so much Paul!

3 November 2025
Unprompted review
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Reply from Serenity Insurance

Thanks for the great review!

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