Serinacosmetics logo
Visit website

Serinacosmetics Reviews 18

•
TrustScore 2.5 out of 5

2.5

Cosmetics shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Cosmetics shop
  2. E-commerce service

Written by the company

Serina Cosmetics Has been a leader in the distribution of Authentic Luxurious brand-name and prestige skincare for Melanin Beauty! If you have been looking for Authentic & Luxurious Skin care products, no worries, we are in the right store. OUR MISSION Our mission beside extraordinary customers service and skincare recommendations is also to make sure that all our customers receive authentic, original, efficient, and high-quality skincare, natural cosmetics & hair care Products. Also, we collect efficient Products for you, we stand by our products quality, and we care about our customers. We continue to work on building customers loyalty and repeat business and appreciate all your support on this endeavour. OUR VISION Our Vision is to be the best in class in skin care and cosmetics products, providing extraordinary customers service, skincare recommendations and to make sure that all our customers receive authentic, original, efficient, and high-quality Skincare, Natural Cosmetics & Hair care Products. We started out in 2018 as skincare consultant before expanding into skincare and cosmetics retailing, introducing some of the big names in beauty to the GCC & the UK, establishing ourselves as a key player in the industry. As well as showcasing must-have beauty essentials from known and loved brands, we source and create the hard-to-find products you can't find anywhere else - to bring our customers, the best, first. From graphic liners to jade rollers, we're the go-to destination for the next generation of beauty obsessives who look to us to seek, discover, and showcase the ultimate selection of products. We have over 100,000 products on site and new launches every week, so whatever your vibe, you'll find the products and the inspiration on Serina Cosmetics. ..

Contact info

2.5

Poor

TrustScore 2.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Not good

Not good, given me nearly expiring goods, no response, no initiative, bad service

13 June 2026
Serinacosmetics logo

Reply from Serinacosmetics

Thank you for your feedback. We apologize that your experience was not satisfactory.

After receiving your concern, we arranged a replacement for the product. However, our courier was unable to complete the delivery as there was no response for several days. Our team remains available to assist and resolve the matter.

Please contact us directly, and we will be happy to help.

Kind regards,
Serina Cosmetics

Rated 5 out of 5 stars

I orderd a big order from the…

I orderd a big order from the netherlands.it took 5 days delivering.reading some negative reviews here l was curious if l will get my order.The communication was very good .my order came intact.it is my first time ordering from them .For sure l will order from the again.Thank you.

11 June 2026
Rated 5 out of 5 stars

Serina Cosmetics

Serina Cosmetics, Thank you so much for the product it came on time I’m so happy with that, I want to buy more stuff and tell my friends to go to your website and buy from there.
Serina Cosmetics beautiful products and their staff so helpful over the phone and they care about their customers, they keep contact them until they receive their product.
They have nice products.
Once again thank you so much.
have a nice day.👍

15 January 2026
Rated 1 out of 5 stars

I have not received my package , no calls answred or chats, no tracking information , of the package, it was to be delivered within 2-4 days now its mire than 1 week and i do not have any information

I have not received my package , no calls answered or chats, no tracking information , of the package, it was to be delivered within 2-4 days now its more than 1 week and i do not have any information of my package.
Where is my package?

1 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look