Serinsey Smile 

‼️‼️ AVOID AT ALL COSTS ‼️‼️
The most incompetent and dishonest unprofessional company I have ever dealt with!!! I have traveled to turkey a few times to different companies with family for there teeth done and they have all been perfect and easy to deal with and the work carried out was 100% so believe me when I say I know what to expect when going to a dental clinic. So we traveled as a group of 9 some for composite bonding othered for crowns, on our arrival we received welcome message from Lilly who also proceeded to inform us she wasn’t in Istanbul which I thought was wrong as she was meant to be our coordinator. Anyway I thought it’s ok because obviously she will have someone else come meet us In her place!!!! Boy was I wrong 😑 the day after we arrived we had a message saying what time the driver would arrive mine was 6pm which I thought was rather late but it’s not unusual for turkey, anyway off I went arrived at the dentist which WAS NOT the main serinsey clinic I was promised by Lilly her self that I would have my treatment at the main dentist as I had read a few bad reviews regarding the other dentist. Anyway after waiting I had my xray I was then taken to a dental room where a dentist who couldn’t speak good English began to tell me what I would be needing all I could get was I need my bottom teeth removed and implants needed which I already knew would be a possibility, as there was bad communication he rang someone to come help me understand where a man turned up to tell me I would have to return back to UK with no teeth!!!! I said no that’s no possible I was not told this by Lilly when I sent her my pictures anyway I tried to ask what the new dental plan would be and the cost I was told to wait outside by this point I had not had a single consultation from anyone and so many red flags 🚩 where starting to show, after sat waiting for another hour I was told go back to hotel and wait to be contacted about my new treatment plan and still no one had come to explain anything to me. After been back nearly 2 hours with contact I had to message Lilly and ask what was going on!!!!! The reply I got was shocking she told me she had no idea what I was on about and no one had informed her of anything and she would try find out….. she then came back to me much later with a plan I wasn’t happy with I told her how I was feeling and about my concerns regarding the company and the running of it and not receiving a consultation, I was then told if I didn’t want there treatment I would have to leave the hotel!!!!!! As you can imagine that was it for me I was done no way was the company touching my teeth, luckily as I travelled in a group I could bunk In a friends room but I was charged £200 for the 2 nights I had already stayed which is disgusting as like I said I was ther 2 days mostly waiting on them!!!! Anyway my friends went ahead 2 had composite both went back multiple times as it was too bulky or misshaped, also whilst there I can not tell you how many people were complaining about there teeth and watch out for extra charges they love to over charge. My other 2 friends had crowns one bled soooo bad for 2 days, on the last day of fitting on Friday (we flew home sat morning) they gave my friend 15 root canals plus fitting she was there for 8 hours they then tried to over charge her my other friend was made to have 8 root canals plus fitting again tried to charge her £400 extra, every dental practice has told you this on day 1 after your X-rays anyway back home a friends composite had fallen off and cracked after 1 week she is now been ignored by the company, my other friend is having hers removed as it’s too bulky so far the crowns are holding up but the shoddy work can definitely be seen!!!!! Please please please stay clear of this company all they want is money they book far too many people in so the work is very rushed!!!!! I was a lucky one I managed to find another dentist who gave me a consultation of over 2 hours due to me needing a lot of work I thank god I went with my gut feeling!!!!!!

Very good service and results. Provides transfer from the airport and to all appointments. Very happy with the service

Brilliant service, so happy with my teeth! Hotel & transfer were perfect

❌❌❌❌❌ well do i start so the person who you talk to over the phone and WhatsApp message can’t do enough for you so then you end booking. So I came last so I got picked got to the dentist when I got the reception they no greeting a person was on there phone you would off thought they would greet you by saying welcome to serinsey dental but no. Then your sat waiting for ages no Communication then your looking and observing the staff out off all the staff only one person had clinical PPE on all the others had hoodies on and T-shirts on hardly no speaking English. Eventually I had my teeth filled down which I thought they was been rough and rushing the process and laughing and joking right above me now that’s unprofessional. Three days later I go to get my crowns fitted they take my temporary ones out and now they are saying I need 5 root canals I was like WTF and my mouth my tongue inside of my mouth is so sore and my tongue a massive blister like thing on it and this a joke to water pay an extra 500 pounds so I had to have them done because my crowns were going over them now am well pissed off but while all this goin on the communication is literally 0 really bad practice and unprofessional I ended waiting 5 hours for them to to do my crowns but in the mean time when I was sat in the very small reception a girl come out with her mum after having her teeth filled down they told she needs 8 root canals her mum lost it with them.❌ they ripping us off over charging us❌. My teeth finally arrived they was that many people in and of the room it was a joke and the woman who’s trying them in her phone rang and picked up her phone to speak to the person again unprofessional and again as they left me in the chair for ages this like 4 times on and off I hear two women going mad because they are trying to over charge them by a 1000 pounds. Look I can keep going on the teeth are not right my upper jaw teeth are not long enough my lip sinks in to my mouth and when I smile you can’t see my teeth am so stressed out , but the whole process was very stressful I did not enjoy the experience if I new it was like this I would off never ever used them. And they over charged me by 600 pounds ❌❌ SO PLEASE DO NOT GO TO SERINSEY DENTAL GO ELSE WHERE PEOPLE ❌❌

AVOID THIS COMPANY.

They didn’t carry out any scans or X-rays before the procedure. They told me that someone would be in contact with me after to guide or help with any questions.

I had an absolutely terrible experience with this team. I traveled to get dental work done, only to find out that it was done incorrectly. My dentist told me her back was hurting her during the procedure so had to take a break and I feel like it was rushed after that because that is where the issue occurred with my bottom teeth. I had to book another flight at my own expense to return and have it fixed. They promised to reimburse me for the extra travel costs, but now they are completely ignoring me.

This company is unprofessional, dishonest, and clearly does not care about its patients once they have your money. I have sent multiple messages, yet they refuse to respond. If you value your time, money, and health, stay far away from this place!

Save yourself the stress and go somewhere reputable—this company is a nightmare.

Came here for bonding and other treatments, hated the bonding as they weren't natural at all and asked for them to be changed. Was refused multiple times before being passed around between different clinics and being redone the morning I flew back. Misinformation from coordinators throughout the trip. Very stressful experience

Absolutely horrible experience, knew it was bad when i was told my appointment was around 7pm and 20 composite teeth take on average 6/7 hours. The dentist i had working ob my teeth managed to do all 20 in 2 hours. Never asked any questions regarding shape or colour, did not ask or speak to me at all just spoke to eachother in turkish the whole time and sang. Never showed me any progress just super sped through the whole procedure averaging 5/10 minutes a tooth. Dentist also thought my chest was a table and kept leaving tools on me. End product was absolutely rubbish, bite is off, composite has sharp edges and points at the top of my teeth. The conposite resin has not even been blended properly all the way down to the gumline. Also was not taken to the clinic shown on there instagram was taken to another facility which i am assuming is a office that has been rented temporarily. Do not get your teeth done here find someone more reputable especially if you are not making them social media videos they will absolutely butcher you.

Great service from beginning to end hotel was amazing too 100% recommend

The communication was very good and I felt really appreciated. Lilly is very sweet, helpful and involved.
In addition, I would like to thank "Serinsey smile" for everything. 20 composite bonding, luxury 5 star hotel, VIP transportation, the best service and quality.
I love my new teeth and I'm proud that it's done. Not only me, but all my friends also think it looks great. I will immediately recommend everyone to go to "serinsey smile" for your perfect and beautiful teeth.

I would like the thank Lily for all the communication over the past 6 months from the start of my treatment until the very end. Always made me feel valued. The treatment I had done was to the highest standard. I love my new teeth, I had a full set of new teeth and I’ve showed everyone I know and they all say the same thing how beautiful my teeth look, I am super impressed with how they look and get lots of compliments. Thankyou “Serinsey Smile”, I would recommend to anyone that’s contemplating having their teeth done in Istanbul, this is the place to go

20 composite bonding, luxury hotel and transport all included in one price. Customer service? AMAZING!
Doctors ? AMAZING!
I love them make sure your safety at all time
They were very helpful and informative! I recommend 100%. ❤️👌

From start to finish everything was efficiently and professionally executed. Hannah on WhatsApp was excellent in giving me all information required.

The transfers and hotel were nice, clean and friendly.

The treatment was very well done at an amazing price! They have transformed my smile

I love my teeth & the whole service! I would highly recommend to everyone!

The customer service is absolutely amazing.Lily who I spoke with for the 2 months prior made it such a comfortable experience by ensuring I was at ease and addressing any concerns I had.The dentist herself was so lovely and very professional.All the staff in the clinic were very welcoming and friendly too.Over all it was an excellent experience and I am definitely recommending friends to Serinsey!

I WAS VERY PLEASED FROM WHEN I ARRIVED TURKEY. FROM THE PICK UP AT THE AIRPORT TO THE HOTEL TO THE CLINIC WAS ON POINT. THE STAFF AT THE CLINIC WAS VERY WELCOMING AND ME FEEL AT HOME . THE ENERGY WAS AMAZING ,THE DENTIST WAS AMAZING , THE WHOLE TEAM WAS AMAZING AND I WOULD HIGHLY RECOMMEND SERINSEY DENTAL CLINIC IF YOU ARE LOOKING FOR A BEAUTIFUL SMILE

First of all, I want to thank Lily for welcoming me so warmly 😍 She is such a kind and caring person. I am sooooo excited and satisfied with the work of the entire team. Everyone is incredibly friendly and takes all the time in the world to answer any questions. My teeth turned out absolutely beautiful!

I had an amazing experience at Serinsey Smile. My treatment started immediately upon arrival, and within a few days, I had my new smile, including 4 implants. The staff was so professional, and I barely felt a thing! A big thank you to my translator Lara, who made everything easy. The clinic is beautiful, and my stay hotel is very comfortable.

From start to finish unreal service, people and facilities very helpful with any questions queries and take a lot of passion and care in what they do defo recommend fantastic experience all round

The treatment with Serinsey smile was perfect everything went through smoothly.
I am so happy with my new teeth that words can not describe it.
I will recommend to anyone who needs to have a better smile.

Now i can smile thanks to Serinsey Smile team . We had a smooth transportation and a really implicated translator Anastasia that was available to all questions .
The doctors and stuff at the clinic were lovely and thanks to their professionalism now i have a beautiful smile