I was looking for a 5 wt fly rod and on trawling the internet came upon your advert including a Greys GT40. After some price comparisons it was apparent your price was some £20 less than anything... See more
Company replied
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Ordered Guideline Vosso reel and changed my mind on size after ordering. No problem for SF who did this without issue and bettered the price of major competitor. Emails answered promptly and efficient... See more
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3 weeks on and still no item arrived, a couple of apology emails but that’s not helping me get out fishing, ordered from another supplier now If you don’t have it in stock don’t list it for sale then... See more
Company replied
Very slow to confirm some items ordered were out of stock. Eventually took a month to get my order and that was only by accepting substitutions. They are competitively priced but only if you don't m... See more
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Company details
Written by the company
SeriousFishing.com is a Premier Outfitter of Clothing, Tackle and Gear for Fly Fishing, Sea Fishing, Carp Fishing, Coarse Fishing, Bass Fishing, Game Fishing, and Predator Fishing. Low prices, with worldwide shipping.
Contact info
Unit 6, Pennybridge Business Park, Pennybridge Ind. Estate, BT42 3HB, Ballymena, United Kingdom
- 028 2585 0000
- sales@seriousfishing.com
- seriousfishing.com
More information on delivery status…
More information on delivery status would be appreciated, especially when delivery was stated as 48 hrs and it was ten days before receipt.
7 September 2023
Reply from Serious Fishing
Hi Arthur. We're sorry to hear you were not pleased with delivery timeframe. The Royal Mail delivery service is named as 48 by them but as we note on our site, it can take around 2-4 working days for delivery. An email is sent automatically by our system to confirm dispatch, along with a tracking or recorded mail number but can sometimes be detected or rejected as junk mail.
Postage much to dear
2 September 2023
Reply from Serious Fishing
Hi Trevor. We're sorry to hear you were not happy with the postage rate. We have a set minimum carriage fee but certainly if you contacted us, we would of been and are still happy to look into the matter. Free shipping also currently applies on orders over £50.
Quick service
Quick service, kept me updated with the product progress all the way to my door.
2 September 2023
Reply from Serious Fishing
Many thanks Gaz. We're pleased to hear you were continually updated!
Reply from Serious Fishing
Thanks for the 5 star rating Paul!
I have always had nothing but great…
I have always had nothing but great service with this company.
Great and fast transactions
20 September 2023
Unprompted review
Reply from Serious Fishing
Thanks for the review Stephen!
The reel was a great price and delivery…
The reel was a great price and delivery was very quick hubby is very happy.
29 August 2023
Reply from Serious Fishing
Thanks for the review Ivy. We're pleased to hear your husband likes the reel!
Order a long time coming (7days) as one…
Order a long time coming (7days) as one item out of stock , order of stock items should been sent and out of stock item to follow, otherwise ok
9 September 2023
Unprompted review
Reply from Serious Fishing
Apologies as we are unable to advise further regarding your order without name or order number. Any out of stock goods note an approximate shipping timeframe above the add to basket button and we would usually be in touch if it goes beyond this advised timeframe. If there are a number of other goods, we would usually check if the customer prefers part-shipment at this stage.
Salmon flies lost in post quickly replaced
Some flies ordered for a salmon fishing trip, didn’t arrive due to Royal Mail issue. Serious Fishing customer service was as always brilliant and replacements were sent. Have shopped with them repeatedly and always receive really helpful customer service. Thank you..
15 September 2023
Unprompted review
Reply from Serious Fishing
Thanks for the 5 star review Peter! We appreciate your returning custom!
The staff know what they talking about…
The staff know what they talking about and are very helpful.
26 August 2023
Reply from Serious Fishing
Thanks for the review David!
Great service and value for money
17 August 2023
Reply from Serious Fishing
Thanks for choosing Serious Fishing!
Reply from Serious Fishing
Many thanks for the positive feedback Pepito!
I’ll be back!
Flys are very well tied and reasonably priced for what your getting Excellent delivery, arrived with a couple of days. Next time I can’t be bothered tying my own, I know where to come to.
12 August 2023
Reply from Serious Fishing
Thanks Ian. Please do keep us in mind for any future purchases!
My order took over three weeks to be…
My order took over three weeks to be dispatched shocking customer service and not so much as an extra fly to compensate I will never use these again
8 September 2023
Unprompted review
Reply from Serious Fishing
Hi Neville. I'm sorry to hear of the issue with the order. A member of our team has been on annual leave which led to a delay in some response times and order updates but all emails have now been responded to within a working day. Please do not hesitate to respond to our latest email and we would be happy to check what we can do for you.
None delivery of order…
The item I ordered has not been delivered. I was advised that there would be a delay but three weeks has past and I’ve received no notification of an expected delivery. I have contacted serious fishing by email and not received a response.
After being a satisfied customer for some time I’m most disappointed in the current performance of this organisation.
8 September 2023
Unprompted review
Reply from Serious Fishing
Hi Ian. I am very sorry for the delay with your order and with response to your email. A member of our team has been on annual leave which led to a delay in some response times but all emails have now been responded to within a working day. We have since sent an email update. If you require any further information, please do not hesitate to respond to our email.
Exactly what I ordered and exactly what…
Exactly what I ordered and exactly what I wanted . Prompt delivery as well .
15 August 2023
Reply from Serious Fishing
Thanks Christopher! We're pleased to hear you're happy with the product!
Excellent customer service
Excellent customer service, the rod rest I ordered wasn’t going to be delivered in time for my husband’s fishing trip. I rang them and asked for a refund, Amy was delightful and gave me an immediate refund. It was such a pleasure to do business with them.
31 August 2023
Unprompted review
Reply from Serious Fishing
Thanks for the review Louise. We're pleased to hear your order was dealt with promptly!
Great Service
The Customer Service Team responded quickly to my question about a rod I was thinking of buying. Once ordered, my new Greys fly rod arrived next day, securely packaging and at a great price.
18 August 2023
Unprompted review
Reply from Serious Fishing
Thanks for choosing Serious Fishing!
Great
Bought lovely fishing gloves as a present but we’re too
small so had to return, communication with Serious Fishing was great, am waiting for refund I order to
order bigger size. Amy was very helpful.
11 August 2023
Unprompted review
Reply from Serious Fishing
Many thanks for the review Pauline!
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