Serremo logo
Visit website

Serremo Reviews 363

•
TrustScore 4.5 out of 5

4.3

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like jackets and sweaters are well-made, comfortable, and look fantastic. Many consumers are delighted with the fit and appearance of their purchases, often receiving compliments when wearing them. The customer service is consistently highlighted as exceptional, with staff being helpful, professional, and quick to resolve issues, even going above and beyond to ensure satisfaction. However, some customers also noted issues with delivery, experiencing long wait times, lack of tracking information, or problems with the shipping carrier. A few other people also felt that the quality of some items was not as described, with concerns about thin fabric or inaccurate sizing, and some reported difficulties in getting refunds for these issues.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as incredible, high... See more

Quality

Reviewers mention positive feedback about quality, with many expressing delight and satisfaction with their... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, timely, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising super fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Starting off with a negative here as my only knock was it took a considerable amount of time from ordering to receiving with no updates nor tracking info until I emailed them. The positive - once I se... See more

Rated 4 out of 5 stars

The order was delivered in perfect condition. It's a great feeling coat. I bought the "backwoods" jacket. The leather is really soft and smooth and the lining feels great. The only reason it's not a 5... See more

Rated 5 out of 5 stars

Well for one the jackets are amazing great material. Heavy good quality. I love it … I had a very small issue and there customer service went above and beyond to make it right Some of the best cus... See more

Rated 5 out of 5 stars

When I first ordered the product, it got lost in transit. Emailed them, they kept me updated the entire way through and answered any questions I had. When I received the jacket, the quality was amazin... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Definitely worth the purchase

I really like this clothing item! The fabric feels soft and comfortable, and the fit is just right. It looks exactly like the pictures, and the quality seems durable. I’ve worn it a few times already and it still looks new. Definitely worth the purchase

10 December 2025
Unprompted review
Rated 5 out of 5 stars

A real company & great service

I ordered several items from the website. When they arrived they were exactly as described and good quality, but unfortunately I had ordered the wrong sizes for a couple of items.

I emailed customer support and had a reply within hours, explaining how the items could be returned and exchanged for the correct sizes.

When I posted the items to be returned, and emailed customer support with details of the return parcel (inc tracking number), within a few hours I had a reply and my replacement items were already being shipped out!

Absolutely great service

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from real people.

There was an issue with my order. After being bitten by poor online customer service in the past, I wasn’t hopeful for any kind of positive resolution. How wrong I was. Jessica has been simply amazing. The emails back and forth have been good natured and positive throughout. She has been courteous, polite and patient and that is a rare thing these days.
I would say, Serremo are one of the best online stores I’ve dealt with. Order with confidence.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Solid products, fantastic customer service

I recently ordered the Rover and Everest jackets, and the Cozy-Rib pullover and after their arrival I can say that I’m genuinely satisfied. They look good and are quality made. I decided to go down a size in the Rover jacket and customer service was incredibly helpful in doing so. As soon as I handed it off to USPS they sent out the smaller one and followed up with me after I received the new one. Very impressive.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Hubby loves his shirt

I got a plaid shirt for my husband and he loves it! It was meant to replace a shirt he'd had of the same color, but this one is much better in quality and appearance. He is very pleased with it. It was very easy to order and the shirt came within the projected time frame.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Tactical Combat Vest - Nice

Good find, easy purchase, fairly timely shipping. Actual vest is simple and functional for civilian use for the range and more serious issues - lots of storage, easy to adjust and put on. Accidently ordered 2 items, return went smoothly good support. Return didn't exchange shipping fee, and required confirmation for credit, but if you follow the steps, all works out. Thanks Jessica.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

It Looked like a good sale going on at Serremo.com.

It Looked like a good sale going on at Serremo.com.
So i decided to buy a Leather Jacket and the mens adult beanie hat. I received my order within a week and a half. No problems. Both Hat and Jacket are of good quality. Nothing wrong with the jacket. The mens beanie is very warm. Yeah. It was worth the buy and the wait.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a package and it kept getting…

I ordered a package and it kept getting sent back. Delivery instructions were given, and it became a nightmare trying to get my package. Once I did receive what I had ordered, I was very pleased with the quality of the item. If I was a rate the product I would give it a five but they delivery service definitely one star

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Hoodie and Outstanding Customer Service

Valerie in customer service was outstanding. I ordered a Phantom Hoodie in the wrong size. Completely my own fault. Valerie helped me understand the return/exchange policies and I had a new hoodie in the correct size within two weeks. This is a great hoodie. Well-made and high quality material. Full marks.

23 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look