Servcorp Australia Reviews 534

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often noting how the team goes above and beyond to ensure a smooth and pleasant experience. The service provided is frequently described as excellent, efficient, and supportive, with many appreciating the welcoming atmosphere. Reviewers also highly commend the modern, clean, and well-maintained facilities, as well as the convenient and first-class locations, often highlighting rewarding views and a great business hub environment. However, some customers expressed dissatisfaction with the company's contract terms, finding them open-ended and the penalties for ending service disproportionate to the value received. These individuals also mentioned a lack of flexibility and poor communication, which led to feelings of disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, with many praising the helpful, efficient, and friendly teams.... See more

Facilities

People report positive experiences with facilities. Customers consistently praise the modern, clean, and... See more

Location

Clients share positive opinions on location. Reviewers consistently praise the convenience and quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tana has been nothing short of fantastic. She is extremely helpful, always going above and beyond for anything our team needs. She brings so much life into the office and we’re so grateful for her sup... See more

Rated 5 out of 5 stars

Servcorp 25 Martin Place has been an absolute game-changer for our business. The facilities are modern, professional, and always spotless, creating the perfect environment to meet clients and get wo... See more

Rated 5 out of 5 stars

The Servcorp Barton team is very friendly, courteous, good and efficient. Any issue is promptly solved and the facilities are excellent; well maintained, clean and easily accessible. The ladies make i... See more

Rated 5 out of 5 stars

I use a number of offices around the world and have to say that the Perth office is my favorite. It really does feel like a home from home for me. Excellent office space, facilities and rewarding... See more


Company details

  1. Virtual office rental
  2. Business-to-Business service
  3. Conference and meeting room service

About Servcorp Australia

Information provided by various external sources

Servcorp (SRV.AX) is the leading provider in the World’s Finest Serviced Offices, Virtual Offices, and Coworking spaces, with offices in 150+ locations, 44 cities and 22 countries.

We help businesses by providing them with flexible 5-star working environments, corporate-grade IT systems, and a reliable team that supports them in getting more customers and helping their business grow.

Headquartered in Sydney, Australia, we have offices throughout Australasia, the United States, Europe, Asia and the Middle East.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service!!

5 star service!!! For the servcorp team at Macquarie Park.

A great support to our business and nothing is ever to difficult.
Requests are always dealt with promptly and efficiently.

Excellent service and great facilities.

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Professional Servcorp team!

The Servcorp team are extremely professional and have assisted me at every turn in my businesses with advice and top level customer service. Operating out of the Servcorp South Bank office has helped to consolidate and grow my business over the last 5 years, far more easily than I could have managed alone. The luxury location is great for putting me physically right where the action is.

27 April 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding professional friendly service

Our company has been dealing with Servcorp since 2006. During this time, I have found Servcorp staff very well trained in all aspects of business from reception, administration,research, project management and Marketing.
I recommend Servcorp to any business that not only requires professional front desk but also valuable resource designed for growth and success.

27 April 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Servcorp Southbank Team!

The Team at Furstenberg Law are so thankful for our Servcorp Reception service, especially at this time during the Covid-19 lock down where our team are working from home.
The Virtual Reception is a service we have had for over 3+ years and is great value, the professional first impression we need for our clients and just so easy to manage online through their portal.
Thank you Phillipa, Dianne and Amanda for always looking after us!

17 April 2020
Unprompted review
Rated 1 out of 5 stars

Woeful service and fee gouging

We have operated out of Southbank Melbourne for circa four years. On 24 February we suspended service by mutual consent. After acknowledging we would not be resuming anytime soon (if at all) on March 25th we were hit with over $1,100 in charges, and no refund of our $462 credit balance! This saga has been mishandled by no fewer than three Servcorp "managers".
Noted a mixture of reviews on this site and ACCC negative bias.

10 April 2020
Unprompted review
Servcorp Australia logo

Reply from Servcorp Australia

Good afternoon, we are sorry to hear there was a misunderstanding upon suspending your Servcorp service. If you would like to discuss this further, we would be happy to chat. Please email us at people@servcorp.com if you would like to get in touch.

Rated 5 out of 5 stars

101 Collins Street Melbourne

We couldn't operate our business without Servcorp's virtual receptionist service. Our teams are spread across various sites and often unable to answer the phone. Allysha answers our inward calls in a professional and friendly manner. She has got to know our staff, regular clients and our business to the level that we consider her to be one of our own employees. In the current environment where businesses are looking to cut services, we consider Sevcorp to be an essential service and couldn't do without them.

4 April 2020
Unprompted review
Rated 5 out of 5 stars

We've twice had a Membership with…

We've twice had a Membership with Servorp Brisbane, as well as a couple of one-off meeting room bookings. I've dealt with Crystal at 10 Eagle St a couple of times and she's always been very knowlegable and handled everything quickly and efficiently.

27 March 2020
Unprompted review
Rated 1 out of 5 stars

Unethical business with shocking…

Unethical business with shocking contract terms and conditions which you may not be presented with when signing.
Avoid at all cost. Quoted $450 per week is really $800 per week as there are many add ons like outgoings, coffee etc. outgoings are higher on 15 sqm office than 500 sqm at Martin Place. Did I mention $2000 fee after you move out for disconnecting internet and some cleaning.
Do not take risk. Google Servcorp ACCC before you even consider

25 March 2020
Unprompted review
Servcorp Australia logo

Reply from Servcorp Australia

Hi Dean, we're sorry to hear you were not presented with your terms and conditions upon signing an agreement. We would like to understand this experience further, please reach out to people@servcorp.com if you would like to discuss this.

Rated 5 out of 5 stars

The team at Servcorp Adelaide led by…

The team at Servcorp Adelaide led by Danielle is first class. We have been able to grow to become one of the leading immigration advice firms in Australia, and we have done so because of the bespoke offering of our accommodation and admin partner Servcorp.

Their commitment to quality and efficiency has meant we are still very happy and loyal clients after 6 great years, and looking forward to many more.

21 March 2020
Unprompted review
Rated 4 out of 5 stars

Servcorp Macquarie Park

Servcorp Macquarie Park is a great location and has facilities that suit my work so well. YeMon and Romina are fantastic, always helpful, smiling, and happy to assist in any way.
Anytime I have a visitor they always comment on what a great space it is, and how good it must be to have an office in this location.
The facilities are well kept, always clean and anything needing attention is always seen to in a timely manner.

18 March 2020
Unprompted review
Rated 5 out of 5 stars

Thriving team atmosphere!

The team at Servcorp Macquarie Park are always bubbly, energetic and helpful! They greet me by name and always make our interactions memorable. We really love the supportive culture they drive and the bonding sessions they hold. Whether it may be inviting guest speakers, fundraising events, a BBQ, or even something as simple as planting trees. It creates a lovely and supportive team dynamic where people are happy to communicate with each other and enjoy the work space! The meeting spaces themselves are always presentable, clean and comfortable not to mention the views are also stunning! This is an awesome space to work in!

18 March 2020
Unprompted review
Rated 5 out of 5 stars

I love the startup atmosphere Servcorp brings

I love the startup atmosphere Servcorp brings to the table. It's extremely professional & at the same time very chic. Having a great receptionist like Gabriella Vassallo also helps. She is pleasant and genuine in her interactions and has a warm & infectious smile. All my clients who come to Servcorp have actually felt extremely welcome when greeted with Gabriella. The culture of Servcorp is like what you would find in young and budding startups. Great to be a part of this unit.

10 March 2020
Unprompted review
Rated 1 out of 5 stars

Rubbish service

Rubbish service, We found better value elsewhere. This company is a global player that profits by screwing the SME at every turn.
You're better off sing a smaller provider that have better offices and care about there customers.

10 March 2020
Unprompted review
Servcorp Australia logo

Reply from Servcorp Australia

Good afternoon, we're sorry to hear you were not satisfied with your Servcorp experience. We pride ourselves on our high quality of customer service. We would like to chat more about the specifics of the negative service you had so we can ensure the appropriate teams are spoken to. Please email us at people@servcorp.com.

Rated 1 out of 5 stars

Fees are not competitive

Fees are not competitive, go elsewhere!
You'll find better value elsewhere. Check your contract before your sign as they'll slip in charges for services you didn't ask for. Upon exit they'll try everything to rip you off every dollar they can get out of you.

10 March 2020
Unprompted review
Servcorp Australia logo

Reply from Servcorp Australia

Good afternoon, we are sorry to hear you didn't have the same positive experience as many of our other clients. We encourage you to reach out to us via email so we can discuss your experience in further detail and review potential improvements for our business. You can contact us on people@servcorp.com.

Rated 4 out of 5 stars

Servcorp staff at Nexus Norwest

Servcorp staff at Nexus Norwest have made me feel very welcome, always friendly, polite and everything done with a smile. Gabriella at reception always has a smile, and all requests are dealt with quickly and efficiently. Ashleigh is always courteous and helpful and all issues are solved in a professional manner.

6 March 2020
Unprompted review
Rated 5 out of 5 stars

We've been very pleased with our…

We've been very pleased with our Servcorp relationship in Australia over the last 4+ years. Great locations, great set-up, great people, great service. Fit for purpose, just what we needed, nothing we didn't. Thanks for having us!

5 March 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look