Hello my name is Michelle Suliman the man I spoke to was so polite and I have difficulty to understand think and I told him and he was so caring to break down the word I didn't understand. You need wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service box for me this year have been unreal. Replaced my American fridge freezer in February, today they say they are replacing my tumble drier. The policy includes removal of old appliance, all pac... See more
Company replied
Big shout out to Ash, the customer service Agent, who dealt with my Problem. Friendly, polite & professional. Service. Not to forget, the brilliant And funny delivery Guys!! Amazing, swift P... See more
Company replied
Sevice box is a brilliant company. Prices are reasonable, Staff are friendly and efficient - thank you to Ash for helping with my washing machine. Any 3rd party issues are also dealt with for you - no... See more
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Company details
- #16 of 28 best companies in Appliance repair service
- #4 of 10 best companies in Appliances customer service
- #40 of 51 best companies in Boiler supplier
- #11 of 14 best companies in Electronics repair shop
- #63 of 73 best companies in Central Heating Service
- #94 of 118 best companies in Heating service
About Service Box Group Limited
Written by the company
Service Box is one of the UK’s fastest-growing service plan providers that offers consumers a one-stop solution for when an essential home appliance, gadget, electrical item or boiler breaks down.
We know that when an item stops working it’s incredibly frustrating. For most people, it’s stressful, costly and time consuming.
For an affordable monthly cost, our protection plans mean that we can take care of everything.
Our experienced engineers have a fast turnaround time and when it can't be fixed, we arrange the replacement.
Customer feedback is essential for us, we take it seriously and act upon it. Our customers have helped shape the products we offer.
Why choose Service Box?
• GREAT VALUE FOR MONEY Our cheapest plan allows consumers to cover items for just 11p a day.
• FINANCIAL CLARITY Customers know exactly where they are each month and will never get hit with a big bill for a repair or replacement again.
• FAST REPAIRS These items are important, so we aim to repair them as quickly as possible.
• ANY AGE OF APPLIANCE COVERED We believe consumers should be able to cover any age of appliance, if it’s in good working order. We protect items that are both in warranty and out of warranty.
• NO HIDDEN FEES Our Appliance plans are fully inclusive with no excess, so we won’t charge a penny more than your monthly amount. Our Boiler plans do come with a contribution charge of £60 and repairs have an annual cap of £1,500.
We are committed to excellent customer service
Written by the company
- If there is anything we can do for you, please tell us
- The success of our business is based on the satisfaction of our customers. Our protection plans are designed to make your life easier.
Contact info
Suite 11, Sheridan House, BN3 1DD, Hove, United Kingdom
- 0800 802 1892
- service-box.co.uk
4.6
Excellent
826 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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great service
New machine order implemented straight away after numerous problems with the one i had insured with them. Delivery within 5 days and old one taken away plus new insurance set up which is cheaper. Ashley was very polite and friendly plus efficient
22 June 2026
Reply from Service Box Group Limited
Thank you for taking the time to share your feedback! We're delighted to hear that your replacement machine was arranged so quickly and that the delivery and collection process went smoothly. It's also great to know your new cover was set up at a lower cost.
We'll be sure to pass your kind words on to Ashley, who will be pleased to hear that you found them polite, friendly, and efficient. Thank you for choosing us!
Kind regards
The Service Box Team
So easy to install withall the features…
So easy to install withall the features that i require
27 June 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We're delighted to hear that the installation process was straightforward and that everything you needed was included. We appreciate you taking the time to share your experience and hope you continue to enjoy using it.
Kind regards,
The Service Box Team
I haven’t had a reply it’s been 2…
I haven’t had a reply it’s been 2 minutes the question is a bit premature. But the site is easy to navigate and gives a full explanation of what is and isn’t covered
27 June 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We're pleased to hear that you found the site easy to navigate and that the information provided gave a clear explanation of what is and isn’t covered.
Kind regards,
The Service Box Team
Easy to navigate and understand the…
Easy to navigate and understand the different plans available with excellent cover at very competitive rates
26 June 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you found the plans easy to navigate and compare, and that the cover and value stood out to you. Making it simple for customers to understand their options and choose the level of protection that suits them is something we work hard to achieve.
Thank you again for your support and for choosing us.
Kind regards,
The Service Box Team
Brilliant service from start to finish
Brilliant service from start to finish, well done service box very happy customer spoke to Ash thank you for ur service and customer service as well
23 June 2026
Reply from Service Box Group Limited
Hi,
Thank you so much for taking the time to leave such kind feedback.
We’re delighted to hear you were happy with the service from start to finish. I’ll make sure your comments are passed on to Ash — I know they’ll really appreciate the recognition for both the service provided and customer support.
Thank you again for choosing Service Box and for sharing your experience with us.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for taking the time to leave your review.
We are pleased to hear you received great service and that everything was sorted quickly for you. We really appreciate your feedback and are glad we could make the process straightforward and efficient.
Kind regards,
The Service Box Team
The advisor ash helped me alot he was…
The advisor ash helped me alot he was very patient with me and helpful he help choose right products because 8 was not sure what to pick he helped me I really appreciate
19 June 2026
Reply from Service Box Group Limited
Thank you for taking the time to leave your review.
We are delighted to hear Ash provided such helpful and patient support throughout your experience. Choosing the right products can sometimes feel overwhelming, so it’s great to know Ash took the time to understand your needs and help you find the right option.
We really appreciate your kind feedback and will make sure your comments are shared with Ash.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for taking the time to leave your review.
We are so pleased to hear you received great service and that you would recommend us. Your feedback means a lot to the team and we really appreciate you sharing your experience.
Kind regards,
The Service Box Team
Everything fell into place
Everything fell into place and they were open to negotiation when I wanted to upgrade my appliance. They also did a better deal with A. O. For support in removal, fitting and scrapping which came free of charge.
3 June 2026
Reply from Service Box Group Limited
Thank you for taking the time to leave your review.
We are delighted to hear everything fell into place and that we were able to support you through your appliance upgrade. It’s great to know the flexibility around your upgrade options and the arrangement for removal, fitting and recycling helped make the process easier for you.
We really appreciate your feedback and hope you enjoy your new appliance.
Kind regards,
The Service Box Team
Very Happy
I rang up this morning in regards to a repair, and I spoke to a lovely gentleman named Hamish.
His telephone manner was excellent and resolved my query immediately, I am over all very happy with the customer service I receive from service box.
17 June 2026
Reply from Service Box Group Limited
Thank you for taking the time to share your positive feedback.
We are delighted to hear that Hamish provided you with excellent customer service and was able to resolve your query quickly and efficiently. We will ensure your kind comments are passed on to him and recognised.
Providing friendly, professional, and effective support is what we strive for, so it is fantastic to know that your experience with Service Box met your expectations.
Thank you once again for your valued feedback and for choosing Service Box.
Kind regards
The Service Box Team
Brilliant service all round,couldn't be…
Brilliant service all round,couldn't be happier
14 June 2026
Reply from Service Box Group Limited
Thank you for your fantastic feedback.
We're delighted to hear that you were happy with the service you received and that your experience with us met your expectations. Providing excellent customer service is at the heart of what we do, so it's always rewarding to receive such positive comments.
Thank you for taking the time to leave a review and for choosing Service Box. We truly appreciate your support and look forward to assisting you again in the future should you ever need us.
Kind regards,
The Service Box Team
A big shout out to Hamish and all the…
A big shout out to Hamish and all the team at service box who have helped me with getting my new freezer.The 1st replacement wasn’t the right one,so service box staff got to work on getting an replacement which is perfect.They have been so helpful professional patient absolutely amazing.Thank you
12 June 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that Hamish and the team were able to assist in finding a replacement freezer that met your needs. While we're sorry that the initial replacement wasn't quite right, we're pleased that our team could work with you to find a suitable solution and bring the matter to a positive conclusion.
Providing helpful, professional, and customer-focused service is something we strive for every day, so it's wonderful to receive such positive feedback. We will be sure to pass your comments on to Hamish and the rest of the team.
Thank you again for your support and for choosing Service Box.
Kind regards,
The Service Box Team
Resolved & fixed
Resolved.
After submitting my previous review on Trustpilot (issues raising a claim as phone line doesn’t work), Service Box proactively contacted me.
Turns out they have technical issues with Sky Mobile (my network) which mean any calls to their claims line just cut out.
Collin in the resolutions team was excellent and dealt with my issues immediately. The 2 home emergency claims I had (a plumber for a bad leak & a locksmith for a broken lock) were dealt with straight away with engineers being sent out that day.
Collin was great and checked in continuously over the following week whilst work was completed (required a few visits for new parts) and to check it was all resolved.
The work was completed to a high standard and very happy with the results.
8 June 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for taking the time to update your review and share your experience.
We are pleased we were able to make contact and help resolve the issues you experienced when trying to raise your claim. We appreciate your patience while this was investigated.
As discussed, we identified a technical issue affecting some customers calling from Sky Mobile, where calls to our 0800 claims line were not connecting correctly. To support customers experiencing this issue, we now also have an alternative contact number available: 0330 341 2390.
It is great to hear that Colin provided excellent support throughout the process and kept in regular contact while the work was being completed. We are also pleased both home emergency claims were dealt with promptly, with engineers attending quickly and the completed work meeting your expectations.
Thank you again for giving us the opportunity to put things right and for sharing your feedback.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your kind review! We're delighted to hear that you found our customer support team helpful. Providing excellent service and ensuring our customers have a positive experience are always our top priorities. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind Regards
The Service Box Team
the person i spoke to gave me great service would recomend
the person i spoke to was great telling me what was going to happen when it was going to happen and how long it will take to happen
10 June 2026
Reply from Service Box Group Limited
Thank you for your kind feedback. We're delighted to hear that our team member kept you fully informed throughout the process, clearly explaining what would happen, when it would happen, and the expected timescales involved. We believe good communication is key to providing a positive experience, so it's great to know this was reflected in your interaction with us. We appreciate you taking the time to share your experience.
Kind Regards
The Service Box Team
replaced the product without the fuss…
replaced the product without the fuss and haggling that often accompanies insurance claims
8 June 2026
Reply from Service Box Group Limited
Thank you for your kind feedback. We're pleased to hear that the replacement process was smooth, straightforward, and handled without unnecessary delays or complications. Delivering a simple and efficient resolution when our customers need support is a priority for us, and we're delighted that this was reflected in your experience. Thank you for taking the time to share your review.
Kind Regards
The Service Box Team
Reply from Service Box Group Limited
Thank you for your review.
We're pleased to hear you found our service quick and helpful. Providing efficient, friendly support is something we pride ourselves on, so it's great to know we met your expectations.
We appreciate your feedback and thank you for choosing Service Box.
Kind regards,
The Service Box Team
Very good staff.
The service box staff were very good. Really polite and helpful. Would recommend service box to others. Thank you.
8 June 2026
Reply from Service Box Group Limited
Thank you for your kind feedback.
We're delighted to hear that our team provided a polite, helpful service and that you had a positive experience with Service Box. We always strive to deliver the highest level of customer support, so it's great to know our staff were able to assist you effectively.
Thank you for recommending Service Box to others. Your feedback is greatly appreciated, and we look forward to continuing to support you in the future.
Kind regards,
The Service Box Team
Easy and fair price.
7 June 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for taking the time to leave a review. We're pleased to hear that you found the process easy and our pricing fair. We appreciate your feedback and are delighted that you had a positive experience with us.
Thank you for choosing us, and we look forward to continuing to support you in the future.
Kind Regards
The Service Box Team
Absolutely rubbish
Absolutely rubbish. Tried to cancel policy when moved house and left appliances behind. Guess what they put the phone down . So cancelled the dd.
They rang me demanding rest of payment - oh you cant leave before end of year, and made me pay up. They said cancel after getting cancellatioin letter so I did they said ring on day after last payment. Which is today I said thats a saturday she says its ok they are open. They aren't. So got to wait till monday. I bet they have started the new years contract by then. Been panicking about this phone call since they told me so got to panic all weekend now
6 June 2026
Unprompted review
Reply from Service Box Group Limited
We are sorry to read of your experience and apologise for the frustration this situation has caused.
Our plans are annual agreements, which is why the remaining payments on the plan remained due even after you moved house. During your discussions with us, we offered to transfer the remaining cover to another appliance that you still owned so that you could continue to benefit from the plan for the remainder of the term.
That said, we would like to apologise for the inconvenience caused by you having to contact us multiple times regarding the renewal cancellation process. We appreciate that being given different instructions on when to contact us would have been frustrating, particularly when you were trying to ensure the renewal did not proceed.
Having reviewed your account, we can confirm that the renewal has now been cancelled and there is no need for you to contact us further regarding this matter.
We value all customer feedback and will be reviewing the handling of this case internally to help ensure clearer guidance is provided in similar situations going forward. We are sorry again for the concern and inconvenience caused.
Kind regards
The Service Box Team
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