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Service Brilliance Reviews 7

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TrustScore 4.5 out of 5

4.3

Training school
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Company details

  1. Training school
  2. Marketing consultant
  3. Vocational school

Written by the company

Service Brilliance specialises in service training for frontline teams in hospitality and service delivery roles. We are a team of instructional designers and training facilitators who work to bring brilliant service to the world. Born in 2016 by a small team of hospitality experts, our roles in global hotel companies meant that we knew the impact of delivering brilliant service in hotels ranging from budget through to luxury brands, and we recognised that the brilliant basics of service are common across all customer oriented industries. A fundamental belief of Service Brilliance is that the skills to deliver brilliant service can be taught. We have developed practical, hands-on service training that teaches the skills and behaviours to deliver brilliant service, and we provide an opportunity to practice and embed these skills before they are taken back to the floor. Our training is ideally suited to all customer service industries including hotels, bars, serviced lounges, retirement villages, retail, food and beverage businesses and the car industry.

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4.3

Excellent

TrustScore 4.5 out of 5

7 reviews

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Rated 5 out of 5 stars

A course not to be missed!

Was thoroughly impressed with the quality and depth of the course. The instructor Louise brought a wealth of knowledge and a practical approach to teaching, making concepts understandable and applicable.

The course was well-structured, blending theoretical insights with practical exercises. The emphasis on practical application was really beneficial, providing tools and strategies that I am now implementing in my professional role.

In summary the course has significantly impacted my approach to service delivery, equipping me with the insights and skills to excel in creating exceptional customer experiences. I recommend this course to anyone seeking to enhance their expertise in this area

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Very simple but effective concepts…

Very simple but effective concepts applicable to any industry. Louise is an excellent trainer, full of enthusiasm and skilled at encouraging discussion. The course was very useful and a lot of fun!

4 January 2024
Unprompted review
Rated 5 out of 5 stars

A really great course

This is a fantastic course and should be mandatory for anyone in a customer service role. Some really useful insights and tips for me to share with my team. Would definitely recommend it.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service training…

Excellent customer service training programme delivered in very engaging and interactive approach.
Covered all the critical skills required for delivering customer service excellence. Would highly recommend.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Practical and enjoyable course

A great course delivered by a knowledgeable and experienced instructor. Lots of real-world scenarios and top tips to use in my day to day work. Would recommend it to anyone looking to develop their face to face interactions with clients.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent training course

Excellent training course. I wanted to freshen up my customer service skills and they provided an easy approach with new insights. An interactive course with plenty of day-to-day examples. The course instructor was wonderful, very approachable. The course gave me the skills and techniques to deliver first class customer service experience. Recommended

9 January 2024
Unprompted review

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