While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Heating service
  2. Central Heating Service

Written by the company

We specialise in servicing, maintaining, and repairing air source heat pumps, including both traditional and hybrid systems, ensuring your home stays warm efficiently and sustainably.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Efficient

Engineer was on time.He got started straight away ,checked operation of heat pump and cleaned filters and checked operation of central heating and water tank.The whole process took about 2 hours

19 February 2026
Unprompted review
Rated 5 out of 5 stars

This company is a great find

This company is a great find. ServiceMy
From the first contact to completion.
Central heating issues needed to be addressed.
We received very professional and prompt friendly service from Valentin who carried out the work.
The Company's response was very prompt and the work completed more than satisfactorily.
We have no hesitation to awarding the five stars and strongly recommend this organisation.
Good value.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to Organise, Fantastic Service

Great experience with Chris from Service My. The service was very thorough and he was able top answer all my questions on the system. He was also able to offer great advice on system care and what to look out for.

The service was easy to organise with the admin team who were all really responsive, overall excellent experience and I would highly recommend them.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Had an incredible experience with…

Had an incredible experience with ServiceMy from the first set up phone call to the annual service and performance report that they performed on my heat pump gave me a real sense of security and knowledge that my heat pump is performing efficiently. The annual servicing plans work perfectly to suit a wide range of needs and budgets so there’s something for everyone.

Highly recommended

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Experts!!!!

My heat pump started acting up towards the end of the year and I had no idea what to do with it as I hadn't had it installed and the previous owners of the house I bought did. I phoned up service my and a kind man on the phone explained about the maintenance it needs and why mine was running so terribly. He set me up a service plan and sent someone the same week for its first service, I'm shocked at how well it's running already and I plan to keep my plan and not let it get to the state it got to when I bought the house at the start of last year! I couldn't recommend this company enough!!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Had my air source heat pump service carried recently by ServiceMy and my heat pump is running better than ever. Everybody I dealt with were polite, knowledgable and efficient. Cannot recommend this company enough.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I finally have heating back on!

My Air Source Heat Pump stopped working at the end of january. I have had two companies out that were unable to fix it. Yesterday I had Chris here from ServiceMy, and within an hour he had identified the problem. After a journey to the wholesalers he came back and after a couple of hours working on it he had it back up and running. Can't thank him enough and I now have heating once again! Amazing service!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Booked my Air source heat pump in for a…

Booked my Air source heat pump in for a service, very friendly and helpful staff on the phones who went through everything with me. Got booked in and a lovely man came out within a few days. Very quick turn around and my heat pump is working better than ever.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Daikin air source heat pump service plan

I had my Daikin air source heat pump serviced by ServiceMy, it was a fixed fee and the booking was straightforward. The engineer who came to my home was knowledgeable and professional. He checked all the components of the system, cleaned, tested and also ensured everything was done correctly to protect my warranty. He gave me advice on improving efficiently, and recommend remote monitoring which I will be getting installed. The service has definitely improved performance.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company very helpful

This company are great, and very reasonable price. Did a full service, and additionally they helped us with a problem we had with the pump and internet
Very helpful with talking us through the controls which we were struggling with. They didn't rush anything. I would happily recommend this company to everyone. Got my name down for a reminder next year

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Great job and now I’m saving even more

Had my heat pump serviced after having it fitted just over a year ago. Declan came out to service it and not only did he do a good job of explaining everything to me he was also very considerate and friendly. I had found Service My online and there seems to be no others who do it!! I’ve also ended up saving more money as my heat pump now works more efficiently.

23 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look