Service My Car Reviews 

A fantastic experience, from the initial call to make a booking all the way through to delivery of my vehicle, I cannot fault the process. As a first time user, everything was talked through and explained and was given the opportunity to ask any questions. I felt in very good hands. Shoutout to Billy who dropped off my car this evening, it was great to meet him. An extremely friendly and professional experience and I will be using the service again. Cannot recommend enough.

Excellent service. Nasrine was very friendly and informative at booking. My car was collected for a major service today from my home by transporter by Billy who was very friendly & professional. Craig from the service desk called to keep me updated. No hidden extras. Definitely recommend.

Not reccomended. They kept my car for more than 2 weeks. I told them that the problem was not the battery but they insisted, and at the end they change the battery and send the car back after I paid. After a few days, the car died again. I called the customer service and they told me that they would call me back... I am still waiting. Total waste of time and money. Never again

Excellent service, my car was picked up from my house, serviced and dropped back to my door, communication with the company was great and work was done quickly and efficiently, I will definitely use this company again x

This was the most straight forward car service I’ve ever had. Booking online was really easy, could pick a date that suited me. Pick up of my car before 9, the driver even called ahead to let me know when to expect him. Then service report emailed out to me as soon as the car was finished followed by a courtesy call to make sure everything was as I expected. Finally the car was dropped back with me at lunchtime and I have not had to leave the house or arrange alternative transportation/pick ups. Fantastic service!

Used twice once for a service and then for my MOT. Honestly couldn’t recommend enough, after using Halfords for years and each time coming away with £300-400 worth of work I didn’t believe I needed these guys are a breath of fresh air.
Friendly staff, will go out of their way to make things as easy as possible for you, collection and drop off is easy and makes for a better experience! Honestly cannot recommend enough! Thank you to the whole team!

Terrible - just a cheap ploy to get the car to their garage and then. They send recommended works to approve/reject via a link, but not the things I asked them to look at. The portal keeps hanging, so I can't actually proceed with anything. First time I used them and will certainly be the last.

Excellent. Picked up car and dropped back off. No need for me to take time off work to deliver car. Very friendly, helpful, kept me informed, reasonable price, great job. Will use again.

I got my BMW 5 series serviced with Service My Car recently. I booked a full service package and the recovery driver arrived as per schedule and picked up the car. I even informed him about some additional concerns of mine which was notified to the staff, so am really happy with the service.

Amazing experience all round!

My BMW 320d came in for a flywheel and clutch replacment, really is night and day difference.

Andy and Craig were superb.

Luke.

Always saw there ads on the road and was a bit sceptical to try them but turns out, The team is Amazing , very helpful , collected my car on time , sent me regular updates, pricing was reasonable and very convenient for me as I’m busy in the office most days . The best parts is all of the above cost aed 349. Thank you 😊

Booked my car in Thursday evening for Saturday lunch time ready for Monday, got a phone call asking can it be picked up earlier and we'll deliver it back the same day, couldn't recommend them enough, really friendly guys and will be booking my wife's car in soon for the same service

They charged me for parts that I didn't need or want!

I sent my car there to have the transmission fixed. Even though I told them to ONLY send me relevant parts needed for my issue, they made sure to add 5000aed worth of parts that I didn't need and told me that they had no cancellation policy when I wanted to cancel the parts, AFTER they told me that I actually didn't need them!

I will NEVER send my car there again.
They are the LARGEST service company in UAE NOT the best

I used ServiceMyCar as they are the shirt sponsors of my team, Bolton Wanderers. I am so glad that I did. 24 turnaround from point of booking. 1st class service, totally professional and personal credit to Graham & Andy who picked up and dropped off my car. Well priced and I will definitely be using them again. Great job!

I did major service here, after 2weeks strange noise form the front wheel. Taken to the service center they says the where
Baring to be changed. Still waiting for the quotation almost one week to get price. Don’t waste your time and money here.

Scammers, liars and not trustworthy.... If you want to waste your money, time, and deal with unprofessional technicians then choose SMC.

Note: Most of their positive Google reviews are fake and botted. You can see the same review written more than once by a different name.

There’s no proof of what parts were bought/replaced or if they were genuine or not. No pictures or invoice from “official distributor” or parts “supplier” for the parts. They only share their own invoice which they can write anything in it. It does not include the official part code or name of the items.

The most critical point, the main concerns that I had with my car that I clearly mentioned on the comments while booking where never fixed or diagnosed. No agent spoke of it, nor did the health check or report even mention it. All the parts that were highlighted or needed to be replaced had nothing to do with my main concern or why I even booked a service in the first place!

It’s clear that SMC was just following a standard of services without treating every customer on a case by case basis or taking a customer’s comments into consideration.

Now I must take the car to another service center to check my main concerns as I feel I only wasted time and money with SMC.

When the complaints department and technical person called me, I asked for a refund they ignored my request. I even told them I will raise a complaint to DED consumer rights, he carelessly said go ahead do what you want.

Rang this company to service my car it went in after the service they told me my back tyres need changing they are bold from the inner wheel and my breaks pads I’ve took my car to 5 different garages and they don’t need changing they have took the wheel off and checked paid for a full service I took pictures of markings and screws before it went in when I had it back the screws went moved and the same marking in the same place I wouldn’t trust them it’s cheaper to get a service to at local garage

I found the service to be excellent and the sales person Sulaiman Baitamani was very helpful and made the whole process very smooth. I recommend others to go for the service contract as it’s very economical.

This is an excellent and professional sevice.You are informed every step of the way.e.g.what time your car is being collected/and returned.The staff are polite ,and courteous, nothing is too much trouble for them and the “system “ is explained thoroughly.
I would certainly recommend them and I will be using this service again.

I was a skeptic but not anymore!
Amazing service and really convenient! After making the booking Nasreen kept me updated with it and the truck arrived on time to pick the car up and was delivered back before the end of the day. Very professional and would highly recommend them. We needed something like this here in the UK. Only advice I would give is to get more garages signed up in the local area.