ServiceTitan Reviews 

ServiceTitan has proven to be the leading software platform for the trades, especially for large companies like ours with many locations across multiple states. In recent years, the platform has gained a massive following and rapidly growing user base, with many of our peers, friends, and competitors already using it or actively planning to make the switch. We have been on ServiceTitan for quite some time, and it is impressive to watch how quickly the platform continues to evolve and introduce new features that meet the changing needs of the industry. Their Customer Success Managers are essential in ensuring workflows and business needs are fully supported. A special shoutout to our CSM, Katie, who consistently provides outstanding support.

Service Titan is a great platform, I've been using it for over 5 years in our business. The tech support is a step above anything I've experienced. You can count on them and it's greatly appreciated!

The experience with ST is very much dependent on an experienced CSM which we have in Matthew Avalos! I have been a user/manager of Service Titan for almost 10 years, have converted, added Tenants, worked with all support areas (Finance, Pros, Pricebook) of ST. Matt is the one person I can rely on to keep it moving when we run into obstacles. Service Titan is reliable, constantly being updated and/or upgraded and very little to no down time. Reporting could be improved, the M&A support team needs much improvement. The one item that needs to be looked into is the "updates"; there needs to be more testing as there has not been but one or two updates over the years that hasn't caused critical issues/problems and have take more time to correct then expected. However, I have experience in many of ST's competitors and ST is the best by far! The experience date allowed to pick one, this is my overall experience since Matt has been our CSM

ServiceTitan has been a game-changer for our business. The platform is incredibly powerful and well thought out, from scheduling and dispatch to invoicing, reporting, and customer communication. Everything is streamlined in one place, which has saved us time, reduced errors, and improved our overall efficiency. The reporting and analytics alone are worth it—they give real visibility into performance and help us make smarter decisions. On top of that, their onboarding resources are excellent. ServiceTitan continues to evolve and add features that actually matter. Highly recommend it to any service-based business looking to scale and operate more professionally.

Whatever you do, do not consider Service Titan as a platform. They got money behind them to make false claims, get you to sign a contract and then offer you “work arounds” for any serious problem you’ve brought to them.

Their answer to anything is, “Make a post on our group forum, and if it gets enough upvotes by the community, the designers will *consider* implementing a change”.

Worst company I’ve ever worked with and I regret ever doing business with them. “Account Success Managers” are unreachable, unprofessional, ignore emails and you’re lucky if you get a response at all.

You’re better off throwing your money down a well.

Service Titan was a complete disappointment from the time it took us to get onboarded to the lack of true customization, to the fees incurred on invoiced jobs. We found a MUCH better partner in Eano with a much nimbler and a more responsive executive and development team. When we decided to move from Service Titan to Eano, we had questions regarding some bank charges that have gone unanswered for almost a month. Enough said.
James Bruno, CEO

I really appreciate how professional and supportive the ServiceTitan customer success managers are. They’re always polite, helpful, and easy to talk to. The same goes for the product pro specialists and the support team. You always expect good service when working with a company, but it’s genuinely nice to see that this level of care is consistent across the entire team.

Syuzanna Markosyan is amazing! The product is amazing and I can tell ST invest alot into customer service, AI and improvements. I wish I switched CRM's sooner.

Ethan is hands down the best Customer Success Manager we’ve ever worked with — from any company! He’s incredibly knowledgeable, responsive, and genuinely cares about helping us at SWT succeed. We always feel supported and confident knowing Ethan’s in our corner. Couldn’t ask for a better CSM!

Andre at ServiceTitan is absolutely amazing! He’s always so helpful, patient, and genuinely a pleasure to work with. No matter what I reach out about, he takes the time to really listen, explain things clearly, and make sure everything gets taken care of the right way. You can tell he truly cares about helping people and wants to make sure the experience is a good one every time.

I always appreciate his positive attitude and how easy he makes it to get things done — even when something’s complicated, he makes it feel simple. It’s refreshing to work with someone so dependable and kind. Andre is a perfect example of what great customer service looks like!

Jason T always helps us when we address issues we have with service titan. He's very patient and knowledgeable. He also returns emails on a timely matter. Very happy and pleased with him.

Ned is extremely knowledgeable and offers solutions consistent with best practices and not solutions that are what I want to hear.

Working with Rebeka Hovsepyan, Mariam Danielyan, and Miskath Ahmed has been one of the best experiences I've had. They are concerned that questions get answered and offer a helping hand whenever it is needed.

Not worth the time or the money. You will spend 2x or more time than they say to implement the program. we were at 2x the time with no end in sight. Our crews couldn't access things and we were no where near a go live date 9 weeks in.

I would NEVER recommend this product.

Whenever we bring an issue to Imani its usually urgent (on our end) and she never ceases to amaze the levels and hoops she will jump through to get us turned the right direction. We consistently feel like we're spoiled and her only client which speaks volumes as I am sure her workload is large. She is the epitome of someone who gets things done. No stone left unturned.

Service Titan is the worst crm and software company Ive ever delt with. Bar none. Terrible systems, awful product, worse customer service and launch. Complete joke. Avoid at all costs. I would give negative reviews if I could

From sales to implementation - they have been great!

Always friendly and helpful. IF someone does NOT know the answer, they find out for you. I have never had a bad experience.

Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschen’s Heating & Cooling gets the most out of ServiceTitan. She doesn’t just provide answers, she takes the time to understand our unique business needs, walk us through solutions step by step, and follow up to make sure everything is working seamlessly.

It’s rare to find someone who combines technical expertise with genuine care for their customers, but Katharine does exactly that. Thanks to her support, we feel more confident navigating ServiceTitan and implementing processes that will help us grow. She is a true asset, and we are very grateful to have her as our Customer Success Manager.