Sesame Reviews 4,076

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine care, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently describe the service as excellent, noting its efficiency and ease, with many impressed by quick response times and a smooth user experience. However, some customers were dissatisfied with the service, mentioning instances where providers did not listen to concerns, rushed appointments, or failed to review provided information. A few people also felt that the company's services were not suitable for specific needs, such as certain fertility treatments, due to limitations in their capabilities. Additionally, there was some disagreement regarding pricing, with a minority finding it less affordable than expected.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their thoroughness, attentiveness, and genuine care for... See more

Service

Customers consistently note positive experiences with service, praising the quick, responsive, and pleasant... See more

Customer service

People report positive experiences with customer service. Many customers feel heard and understood, praising... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the convenience and ease... See more

Price

Clients share ambiguous opinions on price. Many customers find the services affordable, especially for those... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Sesame! Booking an appointment was quick, easy and super affordable--perfect for someone who doesn't have insurance and needs to see a doc, fast! Dr. Raphael Odekunle was super s... See more

Company replied

Rated 5 out of 5 stars

Dr. Mitchell-Kohl is simply the best. He is kind and listens to his patients. He is always happy to answer questions without making you feel stupid. It is obvious that he highly values patient care an... See more

Company replied

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

Was able to book same day appointment and get my needs taken care of. The doctor reviewed my provided information, asked pertinent questions, and answered all of mine. Also, she is very pleasant and h... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Predatory Billing and Systemic Failure for Time-Sensitive Care

Sesame is a dangerous platform for anyone needing time-sensitive medical care. In one morning, I was failed by two separate providers while trying to secure a bridge for a critical medical procedure. The first, Shola Akinfiresoye, was a complete no-show. The second, Dr. Tawfeek, was late, admitted to reading my intake notes (which explicitly stated the reason for the visit), and then waited until the paid session started to say he "couldn't help."
This platform allows doctors to "bait and switch" patients—collecting fees for appointments they have no intention of fulfilling. There is no screening process to prevent doctors from taking money for cases they won't treat. If you are in a high-stakes medical situation, do not trust this platform. It is a predatory waste of time and money.

19 April 2026
Unprompted review
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Reply from Sesame

Hi there,

We’re sorry to hear about your experience and the frustration you faced with missed and delayed appointments, especially in a time-sensitive situation.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Customer Support

Rated 5 out of 5 stars

Amazing and Caring

He truly listened to my symptoms and asked pertinent questions. He was polite and professional. I highly recommend him with no reservations.

13 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dont hesitate to book

Dr. Linda has helped me so much, and truly shows that she cares about my well-being, backed by knowledge. Ive trusted her with my meds for almost a year now, and I can't imagine going to anyone else!

15 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Aicha explained treatment plan…

Aicha explained treatment plan thoroughly. She was genuine in her questions regarding my symptoms. I felt as if she was concerned with my illnesses and gave me best route to take to ease my nausea.

17 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience

Positive experience with a knowledgeable professional.

15 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The doctor was very helpful, refilled my…

The doctor was very helpful refilled my prescriptions that I needed plus gave me good advice on things that I could also be doing to help my congestive heart failure recovery. Highly recommend for anybody with no insurance.

15 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience

Samantha was thorough, thoughtful and listened to my issues with respect and immediate follow up with my requests. Excellent experience!

15 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Holton is wonderful!

Dr Holton is the most caring doctor ever! He is extremely knowledgeable about the latest medical developments and has the ability to explain in the most simple terms. Great visit!!!

15 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

My visit with Dr. Leafblad

I will look for Dr. Leafblad again if needed.
He was as thorough as possible.
He even discussed diet related to my issue.
He was compassionate in understanding my economic situation related to my reason for visit.
Very professional.

1 April 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

Absolutely horrid

Absolutely horrid. Charged me $70/membership fee and never even received a phone call from an expert. They are a scam. Do NOT do business with them. I disputed the charge.

14 April 2026
Unprompted review
Sesame logo

Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Sesame is a very streamlined easy…

Sesame is a very streamlined easy platform to use, the pricing is actually great for patients who lack insurance coverage and still need access to quality care.
My provider was fantastic, she is approachable, listens well, demonstrates compassion, and ensures that my concerns are addressed while developing a treatment plan. She is sensitive to certain circumstances and helped develop a treatment plan around limiting factors. I felt heard and that my opinion mattered and my input was encouraged through the entire interaction.

12 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Quick & convenient

Quick, seamless, affordable. The provider was knowledgeable and very nice and kind. I would definitely see her again if the need arose in the future.

12 April 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

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