SEUR Reviews 3,532

Se supone que Seur es una paquetería profesional. Ellos no son. Seguramente una empresa de reparto profesional tendría GPS, mapas o algo de experiencia en encontrar lugares. Una vez más, después de realizar un pedido en Amazon y esperar todo el día, recibo un mensaje que dice que la dirección está incompleta. Tuve exactamente lo mismo con ellos hace 8 años cuando me mudé. En esa y esta ocasión demostré que no hicieron ningún intento de encontrarme, que la dirección era exactamente correcta pero que el conductor no se dejó molestar o estuvo bajo tanta presión que fallaron en la entrega y mintieron diciendo que no pudieron encontrarla. o la dirección no era correcta, cuando en aquel entonces y ayer había recibido numerosas entregas anteriores de ellos y de otras empresas. Me comuniqué con Amazon y les pedí que verificaran la dirección utilizada y, de hecho, era correcta, simplemente Seur es un grupo de tontos ineptos, sorprendentemente pobres y poco profesionales.
Seur are supposed to be a professional paqueteria. They are not. Surely a professional delivery company would have GPS, maps or some experience in finding places. Yet again after ordering from Amazon and waiting in all day, I get a message saying the address is incomplete. I had this exact same thing with them 8 years ago when I moved. On that an this occasion I proved that they made no attempt to find me, that the address was in fact exactly correct but the driver could not be bothered or under so much pressure that they fail the delivery and lie saying they couldn't find it or the address was not correct, when I had back then and yesterday had numerous previous deliveries from them and other companies. I contacted Amazon and got them to check the address used and it was indeed correct just simply Seur are inept, shockingly poor, unprofessional bunch of fools.

I will never order from them again. Today they were supposed to pick up a parcel that I needed to send urgently and they didn’t take it. The tracking site indicated that they came to my house and there was no one. It is not true. I always have a family at home and they were specially waiting for the courier. They are deceiving. Now everything has been postponed until tomorrow, but the urgency of the parcel was important to me. I do not recommend SEUR.

Ordered medical supplies from Germany. ETA 4 days. DPA delivery via SEUR. Got message after 5 days saying "Shipping Incident". Then another one 5 days later saying my shipment would be delivered "Today" between 2 and 4 pm. It never arrived. I changed the delivery address to a Collection Point. Gave up after 16 days and reordered from another Supplier. Items arrived 72 hours later. Finally SEUR delivered to pick up point but I already contacted supplier to cancel order. Sent about 6 messages online to SEUR customer assistance and not received any response as yet.

Worse carrier ever!!!
I use to order a lot online, so I should know.
Got an email that my delivery (NREBPBGRL/84049 - aircon split) was going to be delivered 2/8-23.... no delivery ever came.
Never got a message as to why they didn't come.
After 1 week, I finally managed to get through on the phone. Agreed that the package should be delivered at the "Pickup point" in La Mata. Tracking showed that the package was ready for collection in the store... No package there….
The next day (9/8) I called SEUR again....!
I was told that the shipment is in stock in Alicante, about 70 km away. When I got there, only the inside unit of the aircon was there…. Where was the outside unit?
On the shipment info from SEUR, it says that the shipment weighs 37 kg.

The whole thing has now ended in cancellation of the order.
Bought a new air conditioner at Carrefour. They have a transport system SEUR should learn from!!!!
In the future I will make sure that my online orders NEVER will use SEUR as carrier.

Waiting 11 days for delivery from IKEA, multiple emails saying they have tried to deliver and no one at home but that’s a lie, no way to contact them, haven’t received a call from them to acknowledge our issue and IKEA less than helpful in sorting this out

Three given dates for delivery of a calendar, no delivery.
I stress we were at home for each failed “delivery”
Contacted SEUR after each failed attempt who promised a new date. A promise of yet another all day waiting at home and then a message that we were absent after another failed attempt.

If they cannot deliver a calendar…a simple cardboard envelope contents one calendar, perhaps they should close up for good instead of lying and wasting customer’s time.
A clown school run by unprofessional liars.

Tres fechas dadas para la entrega de un calendario, ninguna entrega.
Subrayo que estábamos en casa para cada "entrega" fallida.
Contacté con SEUR después de cada intento fallido que prometió una nueva fecha. Una promesa de otro todo el día esperando en casa y luego un mensaje de que estábamos ausentes después de otro intento fallido.

Si no pueden entregar un calendario...un simple sobre de cartón contiene un calendario, quizás deberían cerrar definitivamente en vez de mentir y hacer perder el tiempo a los clientes.
Una escuela de payasos dirigida por mentirosos poco profesionales.

The worst shipping company ever! 3 times with an Amazon delivery, and now with an Ikea delivery, the delivery is always messed up! Seur keeps adding extra letters in my address, so yeah.... the address is wrong. But they do it everytime, I then " CHANGE " .. CORRECT the address. First email says attempt to deliver for the next day. But their tracker then says Out For Delivery. This has happened before, but no delivery. Once they returned the order to amazon, and I had to wait another 10 days for the second attempt. And their delivery windows from 9 to 19, how messed up a day can be to be home, and no delivery. So add a second day to wait and MAYBE get my order. I will do my best with my Amazon & Ikea orders that if they list Seur as the service to cancel and try again. I AM OVER THE INCOMPETENCY OF THIS COMPANY. And in all this, I go to the office in town, and they act like I am nuts, and do not know what I am talking about, I am the one causing problems.
DO NOT USE SEUR DELIVERY SERVICE...EVER!!!!!

And now that the time is 20:30, Still no delivery! Will see what tomorrow brings.

Really Very Pathetic

Horrible experience and my delivery has not yet been located. Do try and avoid this company at all costs. I was told that my item had been delivered 'at home'. No one ever turned up for the delivery and now my packet is nowhere to be found.

They were meant to collect a package.
Instead they called, allowed 1 ring then hung up and decided to reschedule the collection for 4 days later.

Some of the couriers are ok but on this occasion this courier just didnt want to enter a gated community of small flats. I understand it takes a little longer in this kind of property but you still need to attend the property before deciding to leave.

I work from home and I'm ALWAYS in during work hours and mostly outside of work hours as well.

This isnt the first issue I've had with Seur but it is the first I've put on TrustPilot.

Seriously use Correos instead, Seur is a waste of time. If your a business they will only annoy your customers.

@Trustpilot, you should offer the option for 0 star.
No communication, no visibility. I'm very upset.

Ordered an item from Lidl who then pass it onto SEUR for delivery, who then attempt to deliver it twice to the wrong address without calling the mobile number I provided them, they then drop it off at a pick up store 40km away. I have made contact with them through emails, Twitter, face book, telephone and attempted to get them to deliver to the correct address but had no satisfaction. They seem reluctant to correct their mistake.
I gave them one star because I could not give them zero stars.Would not recommend their services to anyone.

SEUR received my package on 19.06.23 to be delivered to Pego.
Now is 30.6.23 and their roboter still has no idea when my package will be delivered to my address at 03780 Pego

Avoid by all means!!! They never even try to deliver. Say: shipping data is incomplete. While other companies successfully deliver the packages. They do not try to call you. They can say you were not at home. While you were the whole day waiting for them. The only way to get you package is to redelivery to the nearest pickup point. I have lived in several countries. Never ever I dealt with such lousy service and customer support.

I was waiting 2 days for the courier to pick up my package, they didn't appear and they put into the system that I was not home. They were just too lazy to pick it up. Very bad customer service

- Sent me a notification they couldn't have delivered because I wasn't home - while I was home, whole day. Not a single call, not a single door ring
- Their customer support is a joke. You get robot answers anywhere, no one wants or can help
- Their IT systems don't function. I managed to receive my package in 2 weeks after it was actually available because I guessed where it might be. I received a notification that I can receive it 2 days after that. And 2 days before the deadline
- The item I received was broken inside the package
- This experience gave me a strong feeling of SEUR being organization of lazy, unprofessional, irresponsible, ignorant and disrespectful

From my experience in Valencia that's a good delivery company. They are pretty fast, the only problem is they never call before the delivery, just show up at the address.

Time after time they lie about that they has tried to deliver, but they never do ! Their drivers seems lazy, and their customer service seems to not exist at all. I have even tried that they sent the package back to the supplier because of 3 unsuccesful delivery atempts as offcourse wasen`t true because i was home all 3 times they said they tried to deliver. I have been in the transport business for 20 years, so do yourself a favor and complain directly to DPD who has contracted SEUR, hopefully DPD will cancel their contract with this terrible company - they has to go out of business because they are a disgrase to the transport industry.

SEUR & DPD are totally useless and not to be trusted. You can contact them as much as you want but nothing ever gets through to anyone and no action is taken. They havent woken up to efficiency and to the benefit of keeping the same drivers on the same routes so they then get to know their customers. I get packages delivered to me every week - one gets to me ok and another doesnt even though its the same delivery company ! SEUR / DPD constantly complain that its our fault because the addres is incorrect ! What a wonderful excuse but in every case the address is ok it's just their driver who cant be bothered to call or ask for directions! I'm sure that if the driver finds himself late or wants to get home early its a quick fix to say "I couldn't find the address as its incorrect" but no one ever checks !
Today a package was returned to the sender because they said I hadnt replied to them about a delivery problem ! I had actually contacted them on 5 consecutive days each time supplying enhanced location information. i had received receipt acknowledgements from them each time and yet nothing was actioned. As I said - totally useless Company

I had two deliveries advised for the same day , one from the USA and another Belgium - both had subsequent 'incorrect address' / alleged delivery attempts and disappeared without a trace ( tax paid ) ..

I notice DPD/Seur are currently rebranding to GeoLost .. ( I made the typo on purpose ) .

Can I suggest that you actually 'try to deliver the parcels' as a first step on that journey ..

It is after all , ' what as a courier, you have contracted to do ' , is it not ? ..

Amazon sent me a delivery date of may 3/4 for my delivery,then I got a call while out on April 27, the driver said he would return tomorrow because I was out. Next day I stay in and wait, then I get the following message, SEUR: Recoja su envio 28038191579251 en C.C.Habaneras, Avenida Rosa Mazon Valero, 7, 03184 Torrevieja. Use el codigo: 579251

This message is totally inadequate, you say it's at the habaneras commercial centre while the address that follows is near the Friday market, you NEED TO SAY,
The collection point is a locker system situated at the side of Leroy Merlin inside the carpark on the right hand side. Inside Habaneras c.c. How are people to know that the address is in a underground carpark from the address in the message. Finally give instructions on how to use the lockers in various languages like the Amazon lockers, yes we're in Spain and it's in Spanish but thousands of your delivery s are to expats. What you sent me was a cryptic clue. Its very disrespectful what you sent and very misunderstanding in my opinion. It worries me about the lack of basic common sense in your communications team. Please update your messages explaining properly.