SFL Wealth Management Reviews 147

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making complex processes easy to understand. The service is frequently highlighted as excellent, with many appreciating the professional and efficient approach, as well as the quick response times. However, some people were dissatisfied with initial interactions, mentioning delays and a lack of follow-up before connecting with a specialist. These occasional experiences suggest that while the overall service is highly positive, there can be inconsistencies in the preliminary stages.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being charming,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight that the process was... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight that their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having reached retirement age I was wondering how I was to get access to my pension. Was going to have a lot running about, going to offices for one thing or another. But having got in touch with... See more

Company replied

Rated 5 out of 5 stars

I initially contacted Financiable.co.uk who in turn passed my information to SFL wealth management. In was then contacted by Tony Stevens and was very impressed with his knowledge, guidance and pat... See more

Company replied

Rated 5 out of 5 stars

I found the thought of dealing with my pensions very nerve racking with so many stories of scams, but from the very beginning the SFL team put me at ease. They guided me through my options and there k... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Paul, Claire, Tayla and Sophie. The team helped me immensely and explained my pension options clearly as well as going over and beyond to quicken the process with my pension p... See more

Company replied


Company details

  1. #31 of 49 best companies in Financial advisor

Written by the company

Although there are many different types of pension schemes available, they all have the same objective – to help you save and provide you with an income in later life. At SFL Wealth Management, we provide advice and select products specific to each customer’s individual needs and goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

147 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly recommend from start to finish…

Highly recommend from start to finish very professional.

21 July 2025
SFL Wealth Management logo

Reply from SFL Wealth Management

That's fantastic to hear, Kendra. The team will be delighted to see your review. Thank you for leaving it for us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Outstanding service from Team

Outstanding service from Paul, Claire, Tayla and Sophie. The team helped me immensely and explained my pension options clearly as well as going over and beyond to quicken the process with my pension provider. I am so happy I chose this company to guide me through the complicated process. Thank you so much to all involved. A very happy customer. Would highly recommend.

10 July 2025
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Reply from SFL Wealth Management

Paul, Claire, Tayla and Sophie will be delighted to see your review, Jenny. We are very happy to hear everything went well and the team were able to help. Thank you for taking the time to share your review with us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

I found the thought of dealing with my…

I found the thought of dealing with my pensions very nerve racking with so many stories of scams, but from the very beginning the SFL team put me at ease. They guided me through my options and there knowledge was second to none and everything that was recommended was explained throughly. The process was professionally dealt with and security conscious with signatures and authorisation protocol which put me at ease. A real pleasure to deal with.

24 June 2025
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Reply from SFL Wealth Management

We are delighted to hear your review, Andrew. Thank you so much for taking the time to share it with us, it's great to see. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great work from these guys ,made our…

Great work from these guys ,made our experience a lot easier than we expected and all done in great time

4 June 2025
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Reply from SFL Wealth Management

Thank you very much for taking the time to share your review with us, Beverley. We are thrilled to hear everything went well. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Tony stevens

Well what can I say , I was getting no where with my existing pension company until I got in contact with sfl and I got to say what a fantastic company this is .Eight weeks later I have my lump sum in bank couldn't fault Tony Stevens brilliant down to earth guy sorted it all out for me.I now have paid my morgage off and am morgage free .Thanks sfl for all your help

19 June 2025
Unprompted review
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Reply from SFL Wealth Management

Thank you very much for your review, Dennis. We are delighted to hear everything went well and were able to help. Tony will be thrilled to read your review. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Excellent service

Helpful and friendly staff , always following through with agreed actions. Very knowledgable about their subject area and able to
communicate and explain issues fully. It’s good that you can speak to the same members of staff who are conversant with your case.

3 June 2025
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Reply from SFL Wealth Management

Thank you so much for taking the time to share your review with us, Keith. We are delighted to hear we were able to help. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with. Sorted my pension out very quickly and my 25% tax free was sorted out the next day. Would recommend to anyone and also use them myself again . Thank you

12 May 2025
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Reply from SFL Wealth Management

We are thrilled to hear you would recommend us, Wendy. Thank you so much for taking the time to share your review with us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Excellent professional and friendly service from Nigel and the team in the office well done to you all.

Promt Courteous friendly service .Excellent financial information and guidance from Nigel and all the team in the office
Well done All.x

23 April 2025
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Reply from SFL Wealth Management

Nigel and the team will be delighted to read your review, Ian. Thank you very much for taking the time to share it with us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. I experienced excellent service from the moment I made my first contact. They gave me great advice and I would have made poor decisions without their input. They kept me up to day and they replied to my emails within a few minutes.

10 April 2025
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Reply from SFL Wealth Management

It's fantastic to hear your review and your recommendation, Fionnuala. Thank you very much for taking the time to share your review with us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful. Great adv

25 March 2025
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Reply from SFL Wealth Management

That's brilliant to hear, Eira. Thank you very much for leaving us your review. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

I was treated as a valued customer

My initial enquiry for advice was via the "Unbiased" financial advice service who for my policies recommended SFL Wealth Management in Cardiff. My call to SFL was answered promptly and after giving details of my policies I was contacted by Tony Stevens who spent time finding out about my needs, the reasons for consolidating policies and thoughts for the future. He made recommendations based on these needs and made all of the transfer arrangements for me. I was pleased to be treated as a person rather than just a number and the advice and actions taken have worked well for my situation. This all took place during 2022 but I have had further advice on an additional policy in February this year which again has been useful. I would have no hesitation in recommending both Tony Stevens and SFL Wealth Management to offer sound advice.

11 February 2025
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Reply from SFL Wealth Management

That's fantastic to hear, Mr Plummer. Tony and the team will be very pleased to see your review when we pass it on to them. Thank you very much for taking the time to share it with us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Really helpful service

Really helpful service, I'm completely clueless with pensions theses guys made it so easy for me to make the right decision, so friendly, very very quickly the funds were transferred to my account. I can't recommend these guys enough

26 March 2025
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Reply from SFL Wealth Management

The team will be delighted to see your review, David. Thank you so much for taking the time to share it with us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Had a tricky case but was looked after by all the team great correspondence and went the extra mile. Special thanks to Claire and Tony a credit to the company. Would thoroughly recommend to everyone couldn’t have asked for more.

5 February 2025
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Reply from SFL Wealth Management

Thank you very much for taking the time to share your review with us. Both Tony and Claire will be delighted to read it. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

…Derrick 5&

I would like to thank sfl for their hard work and professional which they have helped me to get the best out of my pension excellent service

22 January 2025
SFL Wealth Management logo

Reply from SFL Wealth Management

We are delighted to see your review, Derrick. Thank you so much for taking the time to share your experience with us, it's great to hear. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Very helpful

Very helpful , everything explained clearly . They sorted everything out for me

21 January 2025
SFL Wealth Management logo

Reply from SFL Wealth Management

Thank you very much, Deborah. We are very happy to hear everything went well. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Pension fund

Extremely professional,helpful ,clear in their instructions

9 January 2025
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Reply from SFL Wealth Management

That's fantastic to hear, Steve. We are very pleased to read everything went well. Thank you very much for your review. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Easy and quick service and very well…

Easy and quick service and very well explained

28 November 2024
SFL Wealth Management logo

Reply from SFL Wealth Management

Thank you very much for your review, Kerri. We are pleased to hear that everything went well. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Excellent service

I have used SFL Wealth to consolidate my pension and reinvest elsewhere. I found them to be very helpful, explaining everything so I could understand the process and kept me updated every step of the way. I would recommend them to friends and family if they asked. Service is outstanding and I cannot complain about the whole process as they were amazing.

29 November 2024
SFL Wealth Management logo

Reply from SFL Wealth Management

It's fantastic to hear you would recommend us and everything went well, Jeffrey. Thank you very much for taking the time to share your review with us. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great service - highly recommend

Great service. Had 2 complex old style pension policies which I could not navigate myself. Tony at SPL guided me through the options and thereafter completed the transfers to a new pension provider. With Tony and the team at SPL all the stress and anxiety was taken away. I was given a completion timescale which was met as SPL are in the background chasing/checking to ensure the transfer is completed expeditiously.

22 October 2024
SFL Wealth Management logo

Reply from SFL Wealth Management

We are very happy to hear everything went well and we were able to help, Liz. We will pass your review on to Tony, he'll be very pleased. If you have any questions or queries, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great to deal with everything explained…

Great to deal with everything explained and processed.

21 October 2024
SFL Wealth Management logo

Reply from SFL Wealth Management

It's great to hear your review, Graham. Thank you very much for sharing it with us. If you have any questions or queries, please don't hesitate to contact us.

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