Silver Gold Bull Reviews 4,892

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service and the overall positive experience with their orders. Many people highlight the quality of the product received and the excellent service provided throughout their interactions. However, some customers were not happy with the customer service, mentioning issues with communication regarding order delays and a lack of responsiveness. A few other people also felt that the delivery times were longer than expected, and some experienced problems with tracking information or incorrect deliveries.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Product

Reviewers mention positive feedback about product quality and condition. Many customers received their... See more

Service

Consumers find service to be positive. Many reviewers praise the great experience, fantastic service, and... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers praise the great and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every transaction is easy. Silver Gold Bull explained that my order would take a little while to be delivered because of the spike in interest of precious metals. So because they communicated that... See more

Rated 5 out of 5 stars

I've been doing retail business with them since 2022 and now have a trading platform on their website since the beginning of Nov. 2025. Having made double-digit phone calls to them in managing my reta... See more

Rated 5 out of 5 stars

Silver Gold Bull always kept me informed of the progress of my order during an extremely busy period of silver trading. At no time was I concerned about the status of my order and delivery time. Excel... See more

Rated 5 out of 5 stars

SGB is reliable and consistent. I was notified that my order would be delayed given, what I assume is the high demand for silver. I had sent a note asking if I could have at least the gold that I or... See more


Company details

  1. Gold dealer

Written by the company

Silver Gold Bull Canada is Canada's leading bullion dealer. We deliver gold coins, gold bars, silver coins, silver bars and precious metals to your door. Order today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Longer Delivery, High Premiums

Took much longer than indicated and premiums were to high. Premium gouging as other locations have less premiums and are willing to deal. Sorry

1 February 2026
Unprompted review
Rated 4 out of 5 stars

Great company.

My coins were as described online. They arrived flawless in plastic pouches.
There was a longer delay but I was made aware of this at time of order.
Would definitely use again!

12 February 2026
Unprompted review
Rated 4 out of 5 stars

The order came as ordered

The order came as ordered. The reason for the 4 instead of 5 star is that it came on the 24th of Feb. Too long of a turnaround time for delivery of something that was ordered from the in stock menu.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Best bullion dealer in the West!

I’ve been purchasing silver from SilverGoldBull since 2011 and my experience has always been the same! Great service and my silver has always arrived! It almost feels like Christmas every time I get an order from them!!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Trusted- Good Business Practices

Great after-purchase client care. All my questions were answered. Fast delivery, safely packaged. All pieces individually wrapped in protective casing. Great business dealings - I ordered a second shipment in February, with Silver Gold Bull, and everything was once again, honest and effortless. I’ll be using them for future orders. I found their rates to be competitive, too.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered from Gold Bull and I never…

I ordered from Gold Bull and I never received my order When I called, which I admit I called after the 48 hours they give you to report something not being delivered, and I find that to be a very short period of time compared to other businesses. Because of that they were unable to process a claim for me and I tried to process the claim through FedEx and without a waiver from gold bull, I was unable to do that. They have been very unwilling to make good of the fact that I have no product and no money and I’m very upset over this. I would never ever ever ever do business with this company again and I warn others to be very aware of their deceptive methods of doing business
They do not operate within integrity as far as I’m concerned, and I will never do business with them again
Elizabeth McIntosh

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid dealing with Silver Gold Bull

My experience has been nothing short of awful and disappointing. I have placed three orders with them since December of 2025 and each time the delivery time has grown progressively worse. This last order was Feb 2/26 for items on stock and cleared in two days. I can’t get anyone to answer a call or return a voicemail. Their email replies is “we apologize for the delay and will prioritize your shipping in the next day or two” and that passes and no order. There are many red flags on these recent transactions. I have submitted a complaint with the Better Business Bureau and they have received the same complaints recently.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Piles of attitude

Absolutely rude and incompetent shipping department.. screwed up my order,got sparky when I called,called me names. I swore when I was explaining the situation (not at the person on the phone) then was interrupted and told I would not be helped if I swore again which was only once and just while I was speaking and when I disagreed I was hung up on and had my account canceled.. Absolutely childish and on a power trip.. take your money else where if you can and dont count on them to fix anything if they guess up your order.. never been treated so horribly by people I spend thousands with.

24 February 2026
Unprompted review

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