I had approached many companies. Every 1 had given competitive quote.. n it was difficult to choose but got special recommendations from Claude AI . And let me tell u that was the best decision ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my overall experience with sgt auto transport was provided with excellent communication not only with the broker but, with the caring and considerate driver Khalil. he had difficulty unloading in a re... See more
Company replied
Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more
Company replied
SGT handled the transport of my car from California to Ohio flawlessly. None of the common pitfalls of the auto transport industry happened with SGT. Within a couple of hours after signing wit... See more
Company replied
Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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SGT tried to extort 42% more from me than their initial bid
I was given a quote of $1,774 for a transport from Florida to New Hampshire. This is a lot higher than the normal $1,100 I usually pay, but gas prices are currently high, so I understood. When the dispatcher called with an available transport two days after my initial availability date (which was in the allotted timeframe), he told me the cost was $2,500. I told him that wasn't acceptable, so he quickly said, Okay, then $2,025.
I had no choice but to accept it because the way the bid process works is that you choose one shipper, and if they don't work out, you have to start over. Needing an immediate shipment from someone else would have put me at the mercy of their last-minute pricing.
The driver was fine and punctual, even delivered the car early. However, this bait-and-switch tactic is unacceptable to me, and I will not use their services again.
Update 5/21/2026:
SGT contacted me and offered $150 (first $100, then a counter of $150) for me to remove my review. I said that I would only edit my review, but would not remove it, so I declined their offer. They indicated the offer stands, so if I change my mind, I can contact them.
Therefore, my 2-star rating stands, and I will not be using their services in the future.
14 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear Kim,
Thank you for sharing your feedback. However, based on the first name and last initial used on the review, we were unable to identify the specific case you are referring to.
As a customer satisfaction and solution-oriented business, we are more than willing to work with you toward a resolution and assist in the best way possible. Kindly respond to the Trustpilot inquiry with your information or contact us directly at feedback@sgtautotransport.com so we can review your case and find the best possible solution for your situation.
Believe the reviews
Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver took about 55 photos before loading and sent them to me before arrival so I knew what to expect. Also no attempts to upsell. Would def. use SGT again.
20 April 2026
Unprompted review
Reply from SGT Auto Transport
We truly appreciate your thoughtful feedback and recommendation! We’re glad to hear the communication, pricing, and overall process provided you with peace of mind throughout your shipment. Thank you for choosing SGT Auto Transport — we look forward to assisting you again in the future!
My mom paid the amount n was sent a…
My mom paid the amount n was sent a email stating they will pick up the car on a specific day nobody calls to tell us the car won’t b picked up that day. No calls No texts No emails where sent, non of the phone numbers that are being told to use to reach out to the company DONT work either mailbox wasn’t set up or the call would straight drop. And the live chats walk u in circles. They r dragging their feet but in the policy states they will charge a cancellation fee. Ain’t dat sum.
14 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear Lex R,
As your review was posted under your first name and last initial only, it makes it impossible for us to identify the exact case you are referring to. We sincerely regret to hear about the frustration and communication issues you described and would appreciate the opportunity to review and address the situation directly.
To help us investigate and work toward a resolution, please respond to the Trustpilot inquiry with your order information or contact us directly at feedback@sgtautotransport.com. We remain committed to assisting you and resolving any concerns as promptly as possible.
On time pick up and delivery and…
On time pick up and delivery and affordable transportation from east coast to west coast.
26 April 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your kind review! We’re happy to hear your vehicle was picked up and delivered on time and that you found the service affordable. We appreciate your trust in SGT Auto Transport!
SGT has been a reliable resource for car transport…
SGT has been a reliable resource for transport of our car twice now.
Easy scheduling and reliable pick up. Courteous driver and car arrives as promised
1 May 2026
Unprompted review
Reply from SGT Auto Transport
We truly appreciate your continued trust in SGT Auto Transport! We’re glad to hear your experiences have been reliable and smooth, from scheduling to delivery. Thank you for choosing us again, and we look forward to assisting you in the future!
SGT made the whole process easy!
SGT made an found a transporter and contacted me the next day. We agreed on a good price and my car was picked up the next day. Easy and cost effective! Was delivered to Tennessee without a hitch.
1 May 2026
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear everything went smoothly and that you were happy with the pricing, quick pickup, and delivery to Tennessee. Thank you for choosing SGT Auto Transport—we appreciate your feedback!
BEWARE - DON’T TRUST THIS COMPANY
BEWARE - DON’T TRUST THIS COMPANY or AIF Trucking, Inc!
We had a horrible experience with this company including:
1) Last minute booking of transport
2) Last minute “guaranteed” price escalation by 30%
3) Last minute price escalation AGAIN as car was being loaded on truck due to less than 100 lbs personal items in car (Carrier - AIF Trucking, Inc.)
4) On day of expected delivery, the car was 30 minutes from our destination, but the truck drove right on by to the West coast (Tesla tracks location). We didn’t receive our car until 5 days later after it had been detoured to Portland and Seattle - causing 5 additional days of rental car expense
5) No response from truck driver by text nor cell phone, no communication from SGT or carrier
6) SGT suggests you need to lock in contract to “assure” price and transport, but they really don’t start looking for drivers until eleventh hour.
7) You cannot cancel the contract without $200 penalty even if they can’t find a carrier to transport until the entire pick up window has passed
8) The contract is extensive and essentially has ZERO protections for the customer.
In short, this “broker” has curated its reviews on its website. Look around the net and you will see similar experiences. For the price we ultimately paid for this wild joy ride our car took around the country, we could have driven round trip in less time and FAR less expense (including hotels, gas, etc.) had we never used them. Be careful!
30 April 2026
Unprompted review
Reply from SGT Auto Transport
Dear S Keith,
We are sorry to hear that you were dissatisfied with your experience and understand your frustration regarding the delays, pricing adjustments, and communication concerns you described.
However, we would like to respectfully clarify several statements in your review that do not accurately reflect our company policies, operational procedures, or the terms agreed to prior to transport.
Regarding pricing, all quotes provided are clearly disclosed as market-based estimates and may fluctuate depending on carrier availability, route demand, vehicle specifications, and current transport conditions. As outlined in the signed agreement, updated pricing may occasionally be required due to trucker-demand fluctuations, and customers always have the discretion to accept or decline revised carrier offers.
We would also like to clarify that the statement claiming we “do not start looking for drivers until the eleventh hour” is incorrect. Our dispatch team actively works to secure a carrier as early as possible within the customer’s requested pickup window. Carrier assignment timelines can vary depending on market conditions, route availability, and scheduling logistics within the nationwide transport network.
Additionally, the claim regarding a “$300 cancellation penalty” is inaccurate. Our agreement clearly states that the administrative cancellation fee is $199, not $300, and it is not automatically charged in every cancellation situation. The fee only applies under specific contractual circumstances and is not a penalty. Likewise, our contracts are designed to protect both our customers and our company by clearly outlining the responsibilities and expectations of all parties involved.
While unforeseen delays, rerouting, or logistical adjustments can occasionally occur within the transport industry, we do acknowledge your dissatisfaction regarding the delivery timeline and communication experience.
At the same time, we must respectfully defend the integrity and reputation of our company against statements that are exaggerated or factually incorrect. We remain committed to transparency, professionalism, and assisting customers throughout the transport process.
It was a wonderful experience getting…
It was a wonderful experience getting my car shipped with SGT team! They’re reliable, efficient, and professional. My car got delivered two days ahead than the scheduled time. I’m very satisfied with this delivery! Would highly recommend SGT to every single one of you. Thanks SGT team!
9 May 2026
Unprompted review
Reply from SGT Auto Transport
Thank you so much for your wonderful feedback! We’re thrilled to hear that your vehicle arrived safely and even ahead of schedule. Providing reliable, efficient, and professional service is always our goal, and we truly appreciate your recommendation. Thank you for choosing SGT Auto Transport!
I hired SGT Auto Transport after…
I hired SGT Auto Transport after spinning my wheels for two weeks trying to arrange a motorcycle pickup on the northwest coast. I spoke with David in Sales, and he assured me they would get my bike picked up by a qualified driver, on time, and at the estimated cost. Honestly, my expectations were low after prior experiences, but SGT delivered exactly as promised. In fact, they exceeded expectations—my motorcycle was picked up and delivered even faster than estimated. The bike arrived in pristine condition with zero issues. The driver communicated well and really went above and beyond. Great job to SGT and especially David!
7 May 2026
Unprompted review
Reply from SGT Auto Transport
It's wonderful to hear that you had a positive experience with our team. Thank you for choosing to do business with us!
DO NOT use SGT Auto Transport
I recently ( may2026) booked SGT Auto transport to ship my car from Florida to Chicago. For an additional $300 I was told my date would be GUARANTEED. That date arrived and I was told they did not have a driver to ship my car. I guess they have a different definition of guaranteed. I will never, ever use SGT Auto transport.
1 May 2026
Unprompted review
Reply from SGT Auto Transport
Dear David,
We sincerely apologize for the frustration and disappointment caused by your recent experience.
We understand how concerning it must have been when your scheduled pickup did not proceed as expected. Please know that we genuinely appreciate your feedback, and your case has been forwarded to our Quality Assurance Team for a detailed internal review to better understand what led to this situation and identify opportunities for improvement moving forward.
Customer satisfaction remains extremely important to us, and we regret that your experience did not meet expectations.
SGT IS ONE OF THE MOST INCREDIBLE AND…
SGT IS ONE OF THE MOST INCREDIBLE AND PROFESSIONAL COMPANIES I HAVE EVER WORKED WITH. THEIR WORD IS THEIR BOND.! Lucknow further when you need your car transported. You will never be disappointed.
6 May 2026
Unprompted review
Reply from SGT Auto Transport
We’re truly grateful for your incredible feedback and kind words! It means a lot to hear that you found our team professional and reliable. Thank you for your trust and recommendation — we’re always here whenever you need your vehicle transported again.
Disappointed!
Disappointed!
I want to preface this negative review with compliments to the driver. Pasquel was professional, pleasant and responsive. He even helped my very elderly mother empty her belongings from the trunk!
My disappointment is with SGT.
I have used SGT for the past few years, a returning, loyal customer. This year, in spite of the
fact that I paid extra for a guaranteed pick-up, signed the paper work and agreed weeks
before on the price to go from FL to NY, they decided to increase the fee another
$200 just a few hours before assigning a carrier to me. SGT informed me it was the carrier who decided to raise the price at the last minute. Rather than SGT picking up that last minute upcharge, or even offering to pay half, which I believe would have been a better business decision, I was told if I do not pay, the carrier would cancel and find another customer. I agreed to pay because I needed to have them pick up the car that day. Maybe, not illegal to
do this, but surely unethical!.
27 April 2026
Unprompted review
Reply from SGT Auto Transport
Dear Betsy,
Thank you for your continued trust in our services over the years, and we truly appreciate your kind words about the driver.
We’re sorry to hear about your concerns regarding the price adjustment. In the auto transport industry, pricing is influenced by real-time market conditions, including carrier availability, route demand, and timing. While we always aim to honor initial quotes, there are instances where carriers adjust rates at the time of dispatch in order to accept and complete the order within the requested timeframe—especially for guaranteed pickups.
In such situations, the updated rate is presented as an option, and customers may choose to proceed or decline. We understand this can be frustrating, particularly on short notice, and your feedback regarding how this was handled is noted and will be reviewed internally.
We value your loyalty and appreciate you bringing this to our attention.
Reply from SGT Auto Transport
Thank you for sharing your experience! We’re glad we could assist you and hope to work with you again in the future.
Reply from SGT Auto Transport
We’re glad you were satisfied with our pricing and customer service. Thank you for your feedback!
Great transaction!
Setting up the appointment was easy. The representative was very knowledgible and helpful. My car was picked up and delivered quickly on time as per the contract. I would use SGT again!
24 April 2026
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear the booking process was easy and that our representative was knowledgeable and helpful. We’re also happy your vehicle was picked up and delivered on time as agreed. Thank you for your feedback, and we look forward to assisting you again in the future!
Professional
Professional, friendly caring you couldn’t ask for more. Higher more people like Luis you’ll make a lot of money.
28 April 2026
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear you had such a positive experience and that Luis made a great impression. We’ll be sure to pass along your kind words—thank you for your feedback!
public records show no cargo insurance
I had a negative experience with SGT Auto Transport. My vehicle was delivered with damage that was not present at pickup, and the documentation supports that it occurred during transport.
They do not have cargo insurance! Nor did the driver they hired!
12 April 2026
Unprompted review
Reply from SGT Auto Transport
Dear John,
We’re sorry to hear about your concerns and appreciate the opportunity to address them.
Prior to this review being submitted, our team attempted to reach out to follow up on your transport experience and confirm whether everything was received as expected. At that time, we did not receive a response, and no damage was reported to us upon delivery or shortly thereafter.
Upon receipt of your review, our Claims Department was immediately notified to further review the matter and ensure it is properly evaluated.
To clarify, all carriers utilized through our network are required to maintain active cargo insurance in compliance with industry regulations and contractual requirements.
In order to properly investigate and process any potential damage claim, we kindly ask that you complete the damage report form that was provided to you. This will allow our Claims Department to formally review all details, documentation, and timelines in accordance with the established procedure.
We remain available to support you through the process once the required information has been submitted.
This was my 4th time using SGT Auto…
This was my 4th time using SGT Auto Transport for moving my car. I have lived in different states for the past 3 years and they made the move very smooth and convenient. Highly recommended.
16 April 2026
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear you’ve trusted SGT Auto Transport multiple times and that each move has been smooth and convenient. Thank you for your continued trust and recommendation!
Reply from SGT Auto Transport
We’re glad to hear the driver provided a professional experience. Thank you for your feedback!
Reply from SGT Auto Transport
Thank you for taking the time to rate us! We appreciate it.
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