I had approached many companies. Every 1 had given competitive quote.. n it was difficult to choose but got special recommendations from Claude AI . And let me tell u that was the best decision ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my overall experience with sgt auto transport was provided with excellent communication not only with the broker but, with the caring and considerate driver Khalil. he had difficulty unloading in a re... See more
Company replied
Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more
Company replied
SGT handled the transport of my car from California to Ohio flawlessly. None of the common pitfalls of the auto transport industry happened with SGT. Within a couple of hours after signing wit... See more
Company replied
Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great experience
Great experience! The customer service rep was outstanding in explaining the process. There were no surprises or hidden fees. Communication was excellent. Best of all, the cars arrived early!
2 July 2025
Unprompted review
Reply from SGT Auto Transport
Thank you! We’re glad everything went smoothly, with great communication and an early delivery. We appreciate your kind words!
GUARANTEED means NOTHING
Received a shipping quote from SGT. They were actually the highest quote of all the companies that I looked into. Multiple agents reached out via text from SGT. I visited their website and liked what I saw. Really positive reviews overall and a well laid out website.
I then received a text from SGT telling me that they would match or beat any of the quotes that I had received from competitors- Guaranteed!
I thought I would call them and put this to the test.
Not only did they not price match any of the other quotes that I had received, but the agent just badmouthed every other company. I couldn't believe how poor the service was. I mentioned the text that they had just sent me, which guaranteed they would beat or match ANY quote that I had received, and the agent just said they don't match quotes.
So I'll take my business elsewhere. Beautiful website, but your agent ruined this experience
*** Of course your follow up mentions your “price match promise” policy but that’s not in the text message that you guys sent me. If I could upload a photo, I would have put this in my review.
13 July 2025
Unprompted review
Reply from SGT Auto Transport
Dear Mike,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
Regarding our Price Match Promise, as stated in our Terms & Conditions:
"(b) Price Match Promise: If you find a lower price from a reputable competitor for an identical auto transport service within 24 hours of booking with us, we will gladly review and confirm if we can match or beat that price. We strive to ensure you receive the highest quality service at the lowest possible cost."
While we always aim to offer competitive pricing, the policy does not guarantee that every quote will be matched or beaten—it specifies that we will review and confirm if we are able to do so. There are many brokers, including start-up companies, that provide unrealistically low rates, which often lead to failed shipments and unfulfilled promises. Our Price Match Promise applies strictly to reputable competitors offering identical services, as we prioritize reliability and quality.
That said, professionalism, respect, and transparency are core values at SGT Auto Transport. While we are honest about the risks of choosing certain options, we also require our agents to communicate professionally at all times when discussing competitors. Your experience, as you described it, does not reflect our standards, and we take this seriously.
We have sent you a Trustpilot inquiry request to obtain your details so we can further investigate this situation and audit the call recordings. We want to ensure our team upheld our service standards and to address any professionalism concerns appropriately.
We value your feedback and look forward to receiving your information so we can fully review and address this matter.
Best regards,
Will use their service again.
Great service. Upfront pricing without pay and switch.
2 July 2025
Unprompted review
Reply from SGT Auto Transport
We're happy to hear you valued our clear, upfront pricing and no-hassle service. We believe in keeping things honest and straightforward.
We had a great experience with SGT Auto…
We had a great experience with SGT Auto Transport. They communicated well, so vehicle transport went well with out worries.
The driver Okhunov needs a special mention.
12 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for sharing your experience! We're glad to hear everything went smoothly and that our communication helped make the transport worry-free. We also appreciate your kind words about the driver—recognition like this means a lot to our team. We look forward to serving you again in the future!
Staff was professional
Staff was professional. I trusted my new car to be transported 2100 miles safely and secured. Very quick and organized
27 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re glad you trusted us with your new car! We appreciate your kind words and are happy everything went smoothly and safely.
Fast response
Fast response, customer service was outstanding. The driver was great.
20 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you! We appreciate your feedback and are glad to hear everything went smoothly. We’re happy we could assist!
Just shipped a car from San Diego to…
Just shipped a car from San Diego to NJ. Horrible experience with their communication. Both pick up and delivery times were not what were agreed upon. At pickup they extorted $200 for extra weight just by the driver looking at what was loaded. I used Montway to ship car to San Diego and wished I would have used them again as I had no such issues with them. SGT cannot be trusted
1 July 2025
Unprompted review
Reply from SGT Auto Transport
Dear Felice,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that your transport didn’t go as smoothly as expected. At SGT Auto Transport, customer satisfaction is always a top priority, and we take all feedback seriously—especially when it helps us grow and serve our customers better.
We’d like to respectfully clarify a few important points regarding your concerns, particularly around the issue of personal items in the vehicle. As outlined in our policy—clearly published and accessible at the following link:
https://sgtautotransport.com/help/insurance-personal-items/can-i-ship-personal-items-in-my-car
"Yes, you can have up to 100 lbs in the trunk/cargo area of the vehicle. Items must be contained to a single box or suitcase. However, if you'd like to load more personal items, you will need to provide the estimated weight of the items and we will provide you with an all-inclusive price. Both front seats and the front seat floorboards must remain empty and free of any personal items to avoid damage during transportation. The backseat must also remain empty unless you've received an all-inclusive rate for items to be placed there."
At the time of booking, you confirmed the inclusion of no more than 100 lbs of personal belongings, which is complimentary and covered under our standard transport terms. However, when the carrier arrived, it was immediately clear that the actual contents exceeded this limit—both in weight and volume. Items were visibly stored in the front seats, back seats, and trunk, all of which are not permitted without prior agreement and payment for an all-inclusive rate.
This is not unique to SGT Auto Transport—this is industry standard. The carriers we work with are federally licensed to transport vehicles, not household goods. Overloading a vehicle with personal belongings poses safety risks, can violate Department of Transportation (DOT) regulations, and potentially void carrier insurance coverage. That’s why additional fees are required when the load exceeds what was disclosed.
We want to stress that we are not here to assign blame—we are here to help. Our goal is not simply to be right, but to ensure our customers feel heard, valued, and ultimately satisfied with the service provided. Our team has already reached out with a proposed resolution, and we remain fully committed to working with you toward a fair and positive outcome.
We take great pride in our reputation and the trust our customers have placed in us through real, verifiable reviews based on genuine experiences. We hope you'll reconsider your impression of our company, and allow us the opportunity to restore your confidence.
Thank you again, Felice. We look forward to resolving this to your satisfaction.
Warm regards,
A WONDERFUL experience from the first…
A WONDERFUL experience from the first call to receiving the delivery! Totally satisfied!
23 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you had a wonderful experience from start to finish—thank you for choosing us!
Responsive and helpful
The company was helpful and responsive to my requests and questions. They picked my car up and delivered it within 5 days without damage. Only thing is that the carriers call you the day of or the day before your car gets picked up/delivered. Otherwise, I would book with SGT Auto again.
24 June 2025
Unprompted review
Reply from SGT Auto Transport
We're happy to hear your vehicle was delivered safely and on time. Thank you for your patience and understanding. We appreciate your flexibility and look forward to assisting you again in the future!
Best Transport Around
From the start, communication was excellent and I always knew what was going to happen. The person who initially answered the phone was always in touch. There was another young woman who kept in touch with me when the car was going to be picked up. The man who came and picked it up was professional and you could tell. He knew what he was doing. The car got there in one day. It was in beautiful shape. The price was right. What more could you ask for? I highly recommend SGT Auto Transport.
26 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for the great feedback! We're glad everything went smoothly and that our team kept you informed throughout the process. We appreciate your recommendation and hope to assist you again in the future!
We have used SGT twice now
We have used SGT twice now, shipping personal cars from Virginia to Utah. Highly recommend their services!
27 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your trust and recommendation! We’re happy to hear that you were pleased with our service. We look forward to serving you again in the future!
Very good customer service
Very good customer service,
Very helpful and friendly at picking up the car,
Excellent delivery to destination.
For sure I will use this company again on the way back.
13 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for the great feedback! We're pleased you had a smooth experience and look forward to helping you again on your return trip!
Great!
Overall experience was great. All time lines were met and the driver was extremely professional and went the extra mile to ensure a smooth delivery.
21 June 2025
Unprompted review
Reply from SGT Auto Transport
We're glad to hear that everything went smoothly and that all timelines were met. It's great to know our driver provided exceptional service and went the extra mile. We truly appreciate your support and look forward to assisting you again in the future!
Ricardo was Great
Ricardo was Great! Very friendly and professional and got my car here quick. Thank you Ricardo!!
22 June 2025
Unprompted review
Reply from SGT Auto Transport
We're delighted to hear that Ricardo delivered prompt and professional service. Thank you for choosing our service!
Outstanding prompt service
Outstanding prompt service. Excellent communication. Early delivery of vehicle. Ease of transaction. Highly recommend this company.
21 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your wonderful feedback! We're so pleased to hear that everything went smoothly—from communication to early delivery. Your recommendation is truly appreciated, and we look forward to assisting you again down the road!
Decent Experience
I received my car 1 day late. Did not get any update about whereabouts of the car during transit. Everything else went great.
20 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear that everything else went great with your experience. We sincerely apologize for the delay in delivery and the lack of communication during transit. We understand how important timely updates are, and we’re working on improving our tracking and communication systems to prevent this in the future. We appreciate your patience and hope to serve you even better next time.
Everything went well
Everything went well; great driver, particularly good communication.
18 June 2025
Unprompted review
Reply from SGT Auto Transport
We're thrilled to hear everything went smoothly and that the driver's communication made a great impression. Thank you for your kind words—we look forward to serving you again!
I was impressed with the timeliness
I was impressed with the timeliness. The communication along the way. The car was in the same condition and the follow-up with pictures was impressive.
17 June 2025
Unprompted review
Reply from SGT Auto Transport
We're thrilled to hear that the timing, communication, and condition of the car met your expectations. Looking forward to serving you again in the future!
From reservation to delivery Sgt were…
From reservation to delivery Sgt were great to deal with. The driver Jose who delivered my truck was great and Bonnie made completing the transaction a breeze
24 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re happy to hear the entire process—from reservation to delivery—went smoothly and that our team made everything easy for you. We truly appreciate your business!
Very Pleased
great sales team, great driver, great customer service, great results
22 June 2025
Unprompted review
Reply from SGT Auto Transport
We're glad you had a great experience all around. Thank you for sharing your positive feedback!
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