Shaggy Rugs LTD Reviews 29

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

i am impressed by their affordable and high quality products.. a trendsetter Store for real.... they always have a bestest product..

Company replied

Rated 5 out of 5 stars

I recently placed an order with Paul Morgan for a modern Lounge large rug and a hallway runner. Paul help me put the order through and I can say nothing but fantastic and really focused and foun... See more

Company replied

Rated 1 out of 5 stars

Ordered 2x memory foam orthopaedic neck pillows for shoulder pain on onbuy selling for shaggy rugs Ltd Well it felt light so opened the zip and they were full off cheap cousin stuffing Noy a bi... See more

Company replied

Rated 5 out of 5 stars

My first order with this company and certainly won’t be my last! My order was dealt with efficiently, the quality of the product was great and the delivery service is second to none. I’m absolutely de... See more

Company replied

Company details

  1. Rug Shop

Written by the company

Welcome to Shaggy Rugs LTD, your premier destination for a wide selection of rugs that will elevate the style and comfort of your home. Founded in 2019, our store specializes in offering a variety of rugs, including Shaggy Rugs, Traditional, Modern, Geometric, washable Greek Key Rugs & Mats and many more. We take pride in our unique value proposition, which lies in providing stylish and comfortable rugs that can transform any space into a contemporary haven, adding a touch of modern elegance and coziness to homes. At Shaggy Rugs LTD, we understand the importance of creating a welcoming and aesthetically pleasing environment in your home. That's why we carefully curate our collection to offer rugs that not only enhance the visual appeal of your space but also provide a soft and luxurious feel underfoot. Our rugs are crafted with the highest quality materials, ensuring durability and long-lasting beauty. With our extensive range of washable Greek Key Rugs & Mats, you can enjoy the convenience of easy maintenance without compromising on style. These rugs are designed to withstand everyday wear and tear, making them perfect for high-traffic areas of your home. Our modern fluffy shaggy rugs, on the other hand, add a touch of opulence and warmth to any room, creating a cozy atmosphere that invites relaxation. At Shaggy Rugs LTD, we believe that every home deserves to be adorned with beautiful and comfortable rugs. Whether you're looking to revamp your living room, bedroom, or any other space, our knowledgeable team is here to assist you in finding the perfect rug that suits your style and needs. We are committed to providing exceptional customer service and ensuring your complete satisfaction. Transform your home into a haven of modern elegance and coziness with our exquisite collection of rugs. Explore our range online or visit our store in Birkenhead to experience the luxury and comfort firsthand. Discover the perfect rug that will elevate your space and make a statement in your home with Shaggy Rugs LTD.


Contact info

3.7

Average

TrustScore 3.5 out of 5

29 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

i am impressed by their affordable and…

i am impressed by their affordable and high quality products.. a trendsetter Store for real.... they always have a bestest product..

8 January 2025
Shaggy Rugs LTD logo

Reply from Shaggy Rugs LTD

Thank you so much for the 5-star review! We’re thrilled you had a great experience. Your support means the world to us! 🌟

Rated 1 out of 5 stars

Ordered 2x memory foam orthopaedic neck…

Ordered 2x memory foam orthopaedic neck pillows for shoulder pain on onbuy selling for shaggy rugs Ltd
Well it felt light so opened the zip and they were full off cheap cousin stuffing
Noy a bit of memory foam in site
So false advertising
Ffs my dogs sleep on better
A just wish a could put pictures up

24 September 2024
Unprompted review
Shaggy Rugs LTD logo

Reply from Shaggy Rugs LTD

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you were disappointed with your recent purchase of the memory foam pillows. We take product quality and customer satisfaction very seriously, and we regret that your experience did not meet your expectations.

Please note that we strive to provide accurate product descriptions and images. If you believe you received a product that does not match the description, we encourage you to reach out to our customer service team immediately. We would be happy to investigate this matter further and arrange for a replacement or refund if necessary.

We appreciate your feedback and are committed to resolving this issue. Please contact us directly so we can assist you further.

Rated 5 out of 5 stars

The products are authentic and genuine

The products are authentic and genuine, ensuring quality and reliability. I trust this website completely.

27 August 2024
Shaggy Rugs LTD logo

Reply from Shaggy Rugs LTD

Thank you so much for the 5-star review! We’re thrilled you had a great experience. Your support means the world to us! 🌟

Rated 5 out of 5 stars

Shaggy Rugs LTD responsive customer…

Shaggy Rugs LTD responsive customer support team consistently exceeds my expectations with their helpful and efficient assistance.

7 August 2024
Shaggy Rugs LTD logo

Reply from Shaggy Rugs LTD

Thank you so much for the 5-star review! We’re thrilled you had a great experience. Your support means the world to us! 🌟

Rated 5 out of 5 stars

The personalized shopping…

The personalized shopping recommendations and tailored offers from
Shaggy Rugs LTD make me feel valued as a customer, enhancing my shopping experience.

20 August 2024
Shaggy Rugs LTD logo

Reply from Shaggy Rugs LTD

Thank you so much for the 5-star review! We’re thrilled you had a great experience. Your support means the world to us! 🌟

Rated 1 out of 5 stars

Shocking quality

ordered a rug from this company the quality was really really bad.the rug is sooo thin and light even though it is a big rug! i can hold the rug with 2 fingers easily it moves around and is so thin you can see all the matting through the fibres pleas do not buy i order lots of things online but this rug has to be seen to be believed DO NOT BUY

3 July 2023
Unprompted review
Rated 1 out of 5 stars

I ordered and paid for two shaggy rugs…

I ordered and paid for two shaggy rugs in Coffee colour and was sent the wrong colour, I have emailed now 3 times for Shahgyrugs uk to sort this out but I have not got a reply, would I recommend....NO
I will be contacting trading standards.

15 May 2023
Unprompted review
Rated 2 out of 5 stars

Ordered a rug but a different colour…

Ordered a rug but a different colour arrived .Contacted the company who said they would send out return labels .Two weeks later nothing .Then was asked to pay the postage and they would refund me .They then offered me a refund and I kept the rug .No refund so far and the rug wasn't worth the 29.99

11 October 2022
Unprompted review
Rated 1 out of 5 stars

Delivery is M.I.A. with no updates

Ordered a gift before Christmas and was due to be delivered 10 days before and I still have not received. Neither have I been provided with the courier name or tracking number. I have been chasing and have yet to receive a response. Poor customer service.

27 December 2021
Unprompted review

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