Two hockey playing sons. One absolutely obsessed with keeping grip fresh and perfect. Also obsessed with keeping his sticks (indoor/outdoor) ‘bussin’ The extensive choice of colours and personal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Complete scam! Avoid! Ordered two items, they only sent one, and then continued to ignore me when I tried to get in contact with them. EDIT: I finally managed to get in contact via phone as the... See more
Company replied
The products are as they always have been, fit for purpose. The benefit of using ShammyShack is the range available in one place, though marks deducted because often several items are out of stock... See more
Company replied
I ordered some grips for a new stick and ordered it with next day delivery. I have yet to receive my delivery - I emailed the Shammy team and have had no reply either. Have previously used this compa... See more
Company replied
Company details
Written by the company
We started Shammy Shack in 2010 as we wanted to bring colour to the world of hockey. We were the first company in the world to provide five different coloured over grips and now you have the choice of over 50, still the largest anywhere on the planet. Talking about the planet - As parents we want to safeguard the environment. We recycle as much as possible and are striving to be plastic free by the middle of 2019. We don't use product packaging and have implemented a walk to post scheme. Hockey players like us have a great reputation for fair play. We try and emulate this at Shammy Shack by not charging too much for postage and packing and keeping product prices as low as possible. If you don't receive your order for some reason we will replace it without moaning, something we try and do when the umpire's decision goes against us. We are always looking at ways to improve and innovate, if you have any ideas we'd love to hear from you. What's coming up? Well that would be telling but we do have some exciting things in the pipeline.
Contact info
United Kingdom
- shammyshack.com
2.7
Poor
27 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You get what you pay for.
The products are as they always have been, fit for purpose. The benefit of using ShammyShack is the range available in one place, though marks deducted because often several items are out of stock.
A fair product at a fair price.
Quick delivery.
22 November 2024
Reply from Shammy Shack
Hi Tony, thank you for your review. We have just restocked so hopefully most of the products will be available. Unfortunately we are at the whims of the international market place so sometimes some colours aren't available.
Gone Bust or a Scam
My daughter ordered a grip.2 weeks ago. No product and no communication. DO NOT USE THESE GUYS. They are really poor or have gone bust.!!
20 February 2023
Unprompted review
Reply from Shammy Shack
We haven't gone bust but did have some technical issues earlier in the year which have now been resolved.
Beware they take your money and you get no goods
I think this must be a scam. Paid for a new grip 2.5 weeks ago and it was supposed to arrive in 2-3 days.
Emails to Shammy shack go unanswered and the phone line doesn't seem to be answered either.
Will be pursuing recovery of my money through Shopify complaints and my bank.
18 December 2022
Unprompted review
Reply from Shammy Shack
Hi Steven, I hope your issue was resolved.
Faced issues - eventually fixed.
Complete scam! Avoid!
Ordered two items, they only sent one, and then continued to ignore me when I tried to get in contact with them.
EDIT: I finally managed to get in contact via phone as they were ignoring emails. Thankfully, guy on the phone was very apologetic and helpful and offered to rectify the issue. The product itself is good, but customer service has been generally lacking.
17 August 2022
Unprompted review
Reply from Shammy Shack
Glad we eventually got this sorted out.
awesome
cool colours, awesome delivery and they last much longer than the Dita or Grays ones, i wouldn't hesitate to use again also the deals are great £10 for three when its usually half that for just 1 shammy in shops or other sites
20 April 2011
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.