Shannons Insurance Reviews 

I had 2 claims in 2 months - all not at fault, just unfortunate accidents.
great service by Shannon, they honored their commitment
got a hire car the next day
quick claim processing (I mean as quick as it gets!)
they have a decent mobile app

Had dealer service appointment organised after verbal confirmation that Shannons would reimburse me for part of a smash repair. I asked for a written confirmation so that I was not left holding the bill. It still hasn't arrived. Can't really call Shannons because they have hardly any telephone staff and take maybe an hour to get to you. Also that call won't be in writing will it?

Having read other reviews I have a suggestion. If a claim starts going wrong could you please have the lovely, competent, people who sell the insurance product take over those claims and sort out the problems instead of the people who currently handle these more complex or hard to finalise claims? And hire more telephone staff.

I almost fell over when I opened the renewal notice for my classic sports car ... 30% increase over last year's ... and I haven't had a motor vehicle claim for the best part of 50 years, and that was a theft claim with another insurer. When I questioned this 'gouge' I got the usual bumf about their rising costs etc., etc., etc. You would have rocks in your head to insure with these awful thieves. So I went back to a previous insurer who quoted me little over half what Shannons wanted. REALLY!!!!

Where do I start. Had a broken windscreen since the 4th December, lodged a claim that day and as of today 5th January still not fixed. Iv raised multiple complaints and still no resolution. Iv been told they had no windscreen to replace and they will need to source it, waited then got told no had to take it to my “dealership” I don’t have a dealership it’s a second hand car and imported. I got told they would escalate the matter and will get a call. No call another complaint raised then got woken up at 5:20am from someone who left a message asking me to call them back . Call them back and spoke with another consultant and they didn’t have a a clue what was going on eventually got told they found a windscreen but they’ve got no one to calibrate it and again they’re gonna escalate it. Didn’t hear anything raised another complaint spoke to another person. Get told again no one can calibrate it take it to my dealership and if I can get it fixed, they MIGHT reimburse me If it’s in reasonable and fair cost….!? So they want me to do all the hard work find a repairer be out of pocket all for them too possibly reimburse me?????! I’ve been paying for windscreen and now there’s a chance that I may not even be able to claim on this Insurance. I’ve asked again for this to be escalated and someone to call me It’s been two days still waiting.
Going around in circles getting told it’s being investigated and then when I don’t hear anything and I follow up, I get Told the same thing as before the escalation. I will not be renewing my insurance with them if this continues which is a shame because Iv always heard good things about Shannon’s insurance, I will be letting my friends and family know about my experience. Will also be going to AFCA

DO Not insure your vehicle with Shannon’s Insurance!! Recently my Toyota got damaged in a hail storm. Seems pretty simple claim yet Shannon’s conducted a 30 minute interview/interrogation (after the vehicle was assessed by their preferred hail damage experts and classed as a write-off ) and are now sending the vehicle to a forensic examiner in Essendon to be re assessed and probed (poor car).Just got it back 11 days later and that is only as I had to lodge a complaint as it is my main form of transport. But wait.. They also want my full driving history, a Federal police check, my mechanics details, original purchase receipt of the vehicle and all receipts for the time I have owned the vehicle, which is over 10 years, and the soul of my first born (last one was an embellishment) but the rest are true and accurate. They don’t want to pay out the insurance claim and are doing everything they can to prevent this even though I have video footage which I mentioned to them but they never wanted so I sent it anyway. Shame on them, they are quick to take your insurance payment and then your excess and now they look for any excuse to not pay. Avoid them at all costs and look at the many other complaints of poor service if any service at all regarding Shannons and their claim practices. Will be referring my case to AFCA.
Update, My case manager just called and wanted me to remove my complaint with AFCA even tho Shannons have still not finalised my claim, over 2 months waiting now.

Denied a claim for kids stolen toy scooter because it needs to be a specified item. It was under $1000. Next we’ll have to specify every single item we own. First claim in a decade or more. Not happy.

What went wrong? Easier to say what went right. I currently have about 7 or 8 cars with them - mostly classics. Poor quality repair. Very poor communications. Initially they wanted me to take car to Gold Coast for repair - I live near Sunshine Coast! Trying to talk to them was horrible and always long wait times. Elevated the poor service to their management. Had to follow them up as nothing happened then the senior executive comes back with "I know nothing". They sent two letters from supposed same person with very different signatures. They were supposed to provide a hire car. However they only approved that after my car was fixed so I was without transport while me car was repaired. They simply don't care and the poor repair... Now owned by Suncorp - they are not the Shannon's I started with.

Do not use Shannon's insurance I have had my car with Shannon's for the last 5 years and have always been told on multiple occasions that I had salvage rights on the car if written off, fast forward to the day the accessor comes out I was then told I don't have salvage rights and it would cost 4k to keep the car, 1k was also taken out of my pay out for the insurance policy which was already paid this company is an absolute joke and should not be trusted you will get scammed and ripped off do not trust

BE VERY WARY OF SHANNONS MOTOR VEHICLE AND HOME INSURANCE. Take notice of this appalling FACTUAL review as Shannons are NOT what they portray themselves to be. Everything following is backed up by documents!,
I have been with Shannons for over 20 years and have 11 vehicles (Im a classic car and motorbike collector and have had up to 14 vehicles insured), plus I have three multimillion dollar homes insured with Shannons. In over 20 years I have only made one previous claim that was caused by a road fault.
The present claim is for accidental paint damage on my 1979 Corvette due to a storage shed flooding without my knowledge. It should have been a straight forward claim until it got to Shannons claims/assessing department.
I have been subjected to multiple and conflicting excuses and acusations, why they wont pay the claim, including exclusions that are non existent in the policy, nonsensical correspondence from an egotistical assessor bragging about how many claims he has refused and correspondence that is so flawed it is laughable, consistent stonewalling, unanswered emails and what appears to be sneaky deceptive conduct, including false representations.
A complaint to Shannons owners Suncorp, resulted in Suncorp offering and paying me $1,000 in compensation for the way I have been treated by Shannons and Suncorp directed Shannons to process the claim within 5 days. SHANNONS IGNORED THE DIRECTIVE.
A further email from Suncorp management for Shannons to contact me by 5pm last Friday was also ignored. The arrogance towards not only myself, but also to Suncorp (Shannons owners) management is simply astounding.
Court seems to be the next step…. So Insure with Shannons at your peril.

Two problems. 1. I lodged a claim after an accident to my car on March 3. On March 24 I was informed that my car was to be written off and I was entitled to a payout. As of April 26 I have not received notification that payment has been made despite follow up calls to Shannons on three occasions.
2. In following up this matter I have made a number of phone calls to Shannons and have waited for up to one hour to speak to someone. Minimum delay has been 30 minutes. Totally unsatisfactory.

Well if you want to buy insurance, you get through immediately however if you are making a claim, be prepared to wait forever and the standard "we are experiencing higher call volumes" message was played every time with 5 calls varying from 915am, 12.10pm and 3 other varying times. Clearly there are insufficent resources in the claims area which is NOT what you want during the stressful time of making a claim. family members have used them for years but after only now needing to make a claim, never again

Our prized cars have always been insured with Shannon’s. Setting everything up, they were super helpful and attentive. However, once you make a claim, they all of a sudden have repeated drop outs whilst on hold, do not call you back and the Customer Service goes out the window. We made a claim 2 months ago and trying to get this sorted has been an absolute nightmare. Not only have we been without a car because of their reluctance to do ANYTHING, but we’re now well out of pocket as we needed to purchase a daily run about while we try in vain to get something organised for the claim car. They are seriously a joke. Happy to take your hard earned money each month, but start playing games once you need them the most. Don’t put your valuables in the hands of these thieves! If we can help at least one family from going through this hell, that’s better than nothing.

very disapointing insurance provider, have waited almost one year for Shannons and the repairer to finally get back to me after many follow up emails and phone calls. lack of follow up on Shannons behalf than poor management on the repairers side blaming old teams for forgetting to order parts and taking more than 8 months to get the car in. After such a pathetic experience Shannons are not able to provide a higher car for me whilst the repairer has the car for 3 weeks.!

The only way Shannons could improve would be to STOP taking money for insurance they have no intention of honouring. They are Awful.

If I could make it less than 1 star, I most certainly would.

Like other reviewers, I have had policies with Shannons for a very long time. Since the early 90's from memory. They used to be superb, even when I once had to claim for a stolen motorcycle.

Sadly, they are now off-the-scale bad. I took home insurance out with them and after a heavy storm, had to claim for repairs. So far, it's been 10 months, and the repairs are incomplete. I launched a complaint and was told by their internal reviewer that they had not caused any unreasonable delays im attending to this matte! It just beggars belief. I pay them $7.000 a year in premiums.

The money-gouging corporates (Suncorp) now own Shannons, which explains why they are as bad as the 12 other brands they own in the sector.

Stay away from Suncorp insurance brands.

I have insured my two motorcycles with Shannons Bike Insurance now for three years and I have found their customer service to be very good, especially Shaun who I have spoken on the phone with several times, he is always friendly and knowledgeable about motorcycles, and is happy to make sure that you have the most suitable and economical insurance for your requirements. I have not needed to make a claim so I cannot comment on making an insurance claim, but I feel confident that they would be helpful and dependable if and when that situation arose.

Been a loyal customer for around nine years both with home and contents insurance and car.
We have never ever made any claim.

Car insurance went up a whopping 25% of which is totally unacceptable.
We have recently cancelled both policies with them and I am saving around $40.00 AU per month with might I add better home insurance.

We both used to own classic cars and carried further with the insurance long after we sold them.

Loyalty seemingly means nothing.
I did tell them on both cancelations my refusal to continue with them both on principle and cost.

Up until this point we have had zero reasoning as to why such an epic increase was made.

So, I voted with my money and went elsewhere.

To add the policies we now have been around 20.00AU, saving each month on both and far better insurances fully comprehensive.

they are really helpful until u make a claim, car was stolen a couple days after my dads death, when reported they decided to investigate me, implying i set it up or was part of organising the car to go missing.... no empathy , no help, would nt even provide a hire car to drive some 280ks for fathers funeral, i could call this mob every insult under the sun, but what good would that do? they just made a bad situation every worse, i will never forget how i was treated nor forgive SHANNONS INSURANCE , PART OF THE SUNCORP GROUP AAMI