Shapermint Reviews 41,203

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 10,891 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their comfort, support, and high quality. Many appreciate that the items feel natural and are suitable for everyday wear, with some noting the excellent fit once the correct size is found. People also frequently praise the customer service for being helpful and efficient, often resolving issues quickly. However, some customers were dissatisfied with aspects of their order and delivery. There were instances where items were missing or incorrect, and some experienced difficulties with returns or exchanges, particularly when trying to reach a live person in customer service. A few people also mentioned issues with items not performing as expected or with sizing inconsistencies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the comfort and fit of the bras,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers praise the comfort,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first noticed Shapermint on IG, so I was skeptical. However, I went direct to their website, read the reviews, and saw all the variety offered and had to order. I am glad I did. I LOVE the strapless... See more

Rated 5 out of 5 stars

I recently tried bras from Shapermint and I’m honestly really happy with them. The biggest thing for me is comfort—they’re super soft, stretchy, and don’t dig into my skin like traditional br... See more

Rated 5 out of 5 stars

Buying undergarments online was a bit scary. Size charts can be off, returns can be intimidating. Thankfully with Shapermint, every step was easy! The product is amazing, so there will never be a retu... See more

Rated 5 out of 5 stars

Excellent customer service & quality of the products is amazing. Little disappointed it didn't 100% do what the video shows on the cami - my waist is a little smaller but it didn't enable me to fit i... See more


Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Information provided by various external sources

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

I ordered 4 bras from Shapermint

I ordered 4 bras from Shapermint. 3 black 1 chai colored bras. All 3 of the black bras fit amazing. The chai colored bra doesn’t fit as well. I don’t know if the material is different but it’s very loose. I can’t return because I threw the tags away and I wore it. I’m disappointed because I can wear that color. Now I won’t order anything but black which sucks because black doesn’t go well under lighter dresses or blouses.

30 April 2026
Rated 5 out of 5 stars

Great fit

I absolutely love the strapless bra ,I bought it to wear as a model in a fashion show and it worked beautifully,stayed in place all day,I will definitely shop at shapermint again,I have recommended to many friends.

30 April 2026
Rated 5 out of 5 stars

Fast efficient service

Fast efficient service.
I had a problem and it was dealt with immediately. Fantastic customer service. Keep up the great work.
Alway there for you. Nothing is too much trouble. Would highly recommend.
Thank you so much. Will definitely buy from you again.

30 April 2026
Rated 5 out of 5 stars

Great Choice!!

The products I purchased fit beautifully and are super comfortable. I feel the prices and quality are unbeatable.

30 April 2026
Rated 1 out of 5 stars

It took almost a month to get my order…

It took almost a month to get my order and then my free item was not what I ordered

30 April 2026
Shapermint logo

Reply from Shapermint

Hi there, sorry about the mix-up in your order. We've sent you an email to take care of this right away.

Rated 1 out of 5 stars

My leggings never came

My leggings never came. I had to reach out to customer service to find out why. They said that my size ran out of the size I ordered. I asked if they could simply send them to me when they came back in stock. I was told there was no way for them to do that. They said I can reach back out in a week or two to see if it’s back in stock. It’s unacceptable that they just ran out of my size and didn’t reach out to me to see if I wanted a refund or how I wanted it handled, especially if there’s no way for the leggings to eventually be sent to me. It’s unacceptable that they didn’t communicate that my item was sold out. It’s unacceptable that they have no way of sending the item you ordered when it back in stock (Target does this, so there are systems that can be used). It’s unacceptable that I have to spend my time reaching out to customer service multiple times. I feel they just hope you won’t notice your item is missing. Buyer beware- this is the second time this has happened with my orders at Shapermint! If I didn’t love the products, I’d stop shopping here, but the service is unacceptable.

30 April 2026
Unprompted review
Shapermint logo

Reply from Shapermint

We hear you, Sara! This is not the level of service we aim to provide. We’ve sent you an email with more details. Please feel free to reply there if you have any questions, and we're ready to help.

Rated 5 out of 5 stars

This is another great pick.

I have loved shapermint products for awhile now. However this is my first time purchasing a bathing suit. I tried it on and love how it fits and holds.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I had to return items because they were…to small

I had to return items because they were to small and I accidentally ordered twice. Being in Canada I was concerned the return and refund would take very very long I was impressed that it didn’t even with using PayPal for payment. I refunded one order and exchanged the 2nd it was very easy and seamless for that I’m grateful

30 April 2026

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