ShapeShift Reviews 

The worst customer ever I have seen!!

It takes over a week to get assistance and even then nothing gets solved..really awful and appalling service..

Item not working normally past 2 month. Bug-bug-bug-bug again. Everytime it lose you wallets and money, need a special assistance for recover it.

Stay away from ShapeShift at all cost, first of all their entire system is backed on an very inferior hardware system, so they have a lot of down time.

Furthermore, they don't have a password recovery method, if you forget your password, you're permanently locked out of your funds, despite their competitors are being COMPETENT enough to have a working recovery system.

These guys are amateurs, their portfolio for coins is very limited, and there is absolutely no redeeming qualities for this brand.

Had a pending bonus on the accoint.
Was the main reason for my deposit.
Wasnt able however to claim it.
Id verified and crypto bought.
Service doesnt deliver what is promised.

Stay away from these guys. I bought 500 USD in ETH 1 hour ago, so far no coin . The price was 1.145=~.. they showed in the app the correct amount and when paid the amount was lower !! they ended up charging me 1.200usd + for the ETH when it never reached that value. And still no coins .. Stay AWAY from these guys.. find better options like Binance or Coinbase.

I have been using the services of this company relatively recently. So far so good, customer service is good.

I've been a long time user of the KeepKey wallet and recently moved from the soon to be deprecated Chrome app to the ShapeShift web page to send a transaction. Unfortunately the "Medium" speed fee allocated by ShapeShift was woefully small for the market conditions at the time, so the transaction became stuck in the mempool.

This was an important transaction for which I could not wait days to be mined, so I had to pay a substantial fee to have the transaction accelerated.

I decided to report the issue to ShapeShift so that they would at least know the impact of their faulty (at the time) fee selection algorithm.

I was very surprised and pleased when the customer support team responded to me apologizing for the issue and offered to refund me half of the acceleration fee!

This is clearly exceptional service where they went above and beyond and I applaud them in their effort to help make me whole again.

This was a very difficult process to recovery my account. One thing another. First the needed device upgrade process. Then, entering the 12 word recovery sentence. The the surprise passphrase, that wasn't in the recovery instructions. I still don't know the benefits of a passphrase. The the very long time waiting for the initialize device, because the passphrase was enabled, which I don't know why, or what it is suppose to do. Finally, I was able to disable the passphrase to get the recovery to work. Very tedious indeed.

I thought I had lost my cryptos when I sent them to Portis and their helpdesk helped me get them back: good customer service, thank you and congratulations.

Well was a bad day trading with shapeshift unfortunately, they would only limit me to $1000 or less trades on Ethereum, BTC and USDC for some unexplained reason. To top it off 2 of my 10 trades are still "awaiting" so needed to do 2 help support tickets and I guess we will see how that goes. Two days ago I traded my Ether and BTC, over 20K worth in two trades without a hitch, so not sure whats up, maybe trying to get more fees from me ? Anyways I am disappointed, hopefully won't happen again, if it does I will ditch them and the keepkey and go ledger nano/coinmama,itbit or crypto.com, but we will see.

Excellent team. If you think issues are hard to resolve when you know what your doing. Try getting good help when you don't. I am new to the crypto scene and these guys got the luck of winding up with me, a newbie in the learning process. Fortunately for me, this team is great and their site and their assistance makes it easier, so that even the unable become able. Kind and curtious with a great response time and a knack for truely wanting to help you get any issue resolved or your questions answered. And they stick with you until your satisfied.
I am new to crypto and my computer skills and knowledge aren't much better. And my errors aren't exactly commonplace. But I have had plenty of experience with customer service people over the years through many companies. And with this team and company I feel more than confident I will get through this challenge, and succeed knowing there are great people like these guys on board.
Many thanks to their humanity as well.

I accidentally made three double spends from my exchange into Shapeshift. They were not accusing me or mad at me at all. Together over a week and a half their tech team and I resolved the issue to get rid of the three unconfirmed transactions. It was complicated and did not work at first but their extra effort saved the day. Thanks

I contacted the customer service team in a frantic mess after hours. I'm new to the Portis wallet and though I'd lost my unsupported ERC coins to the deep bowels of the interwebs. Customer service contacted me promptly and reminded me I could just import my Portis wallet into Metamask until they're supported. What a lifesaver! I was able to add their contact address, ship them off, and have since earned profit. Thanks!

I've had quick responses whenever I needed help. They have definitely met my expectations.

Great support

The team is responsive and provided quick resolution

I have a very good experience with shapeshift.

I sent a large amount to the wrong address. And the support has helped me to get me the money back. After 12 hours they send my money to the right address.

I actually assumed it wouldn't work. But it worked !

I'm the happiest customer ever!

I received a response and issue resolution within 24 hours of contacting customer support via email. Very fast and friendly service. 5/5

Great support Team, you talk with real people, and they truly solve your problems within the platform. Even in night hours and weekends. 100% recommended!

I have problem with FOX claim. The support team solve it very quicks after sending the email. I hope that they will add more coins and tokens on the platform

I love you and believe on you, so keep your nice work,
cheers :-)