When I arrived I had to wait for more then 3hrsoutside hotel as room wasnt ready.when I did finally get my room it was on the ground floor facing carport so had no privacy there was dirt and mould on... See more
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See what reviewers are saying
This product is so cheap and way over priced didn’t even fit they don’t return bcs it’s a hygiene issue and it was on sale! I just wasted my money on this crappy piece of rubber!!!Femlush you suck!
Had a sizing issue with my first order, but the customer service team was amazing and supportive. They helped me exchange it quickly, and now I have the perfect fit. The shapewear itself is brilliant... See more
I hope you read this before buying from them. (Though I saw them on Instagram as Femlush - so even that’s suss). I have never received what I paid for nor have I been refunded and I’m being ghosted... See more
Company details
Written by the company
Our staff take pride in excellent customer service and business practices, which have been honed over the years of online trading. We're passionate about our products, our service, and our standards. We're small enough to pack your order with care and ensure it's shipped the same day you press the "buy" button, yet large enough to keep your favourite items stocked for a convenient, luxury shopping experience. When purchasing a shapewear item from us, you can be assured of its quality. We stand behind the brand names of every product we carry! Thank you for choosing to shop with us. We consider it a pleasure to serve you.
Contact info
192-200 Pensby Road, CH60 7RJ, Heswall, United Kingdom
- info@shapewear.co.uk
- shapewear.co.uk
1.6
Bad
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Should have received my order last…
Should have received my order last week, specifically paid for express delivery.
Item has even been despatched let alone delivered.
Trying to get hold of them is impossible.
Reported to PayPal to claim a refund!!
19 November 2024
Unprompted review
Reply from Shapewear
Dear Sasha
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Do not buy at this firm!
Do not buy at this firm!
I have ordered in August 2024 several items. It’s the 18th of November and so far nothing arrived. Customer service gives no response at all!!
18 November 2024
Unprompted review
Reply from Shapewear
Dear Janet
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Do NOT buy from this company
Extremely poor service. Item never arrived and several emails have gone unanswered.
12 November 2024
Unprompted review
Reply from Shapewear
Dear Michelle
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
I ordered on 16 October 2024
I ordered on 16 October 2024. 2 emails later and still received nothing. There is no telephone number to contact them and no response to my mails. If there is a problem - the least they could do is tell me. One can only assume that it is a scam ......
31 October 2024
Unprompted review
Reply from Shapewear
Dear Wendy
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
DO NOT BUY
Item i ordered says on Royal mail that it was delivered but i never received my order. This was 3 weeks ago. I emailed them countless times but no response. No number to contact. I didnt get my money back.
31 October 2024
Unprompted review
Reply from Shapewear
Dear Gracy
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Order Not Sent
Item ordered on 9 October. 3 weeks later and it has still not arrived. I have emailed the company a number of times but they do not respond. Basically, my money was stolen. Avoid this company.
9 October 2024
Unprompted review
Reply from Shapewear
Dear Dieirdre
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Never received my order and never…
Never received my order and never received the refund. I lost £70.
Avoid!
30 August 2024
Unprompted review
Non existent customer service
I ordered three items in July and returned two. I have not received a refund for the returned goods. I have emailed many times and received one response asking for proof of postage which I sent. They have not been in touch since. I would use you to avoid using this company which I’m sorry about because the products I received were very good quality. Unfortunately, the non existent customer service/support means it is not worth the risk.
1 August 2024
Unprompted review
Ordered product in July but it was…
Ordered product in July but it was never delivered. Emailed several times but no response.
17 July 2024
Unprompted review
Money taken but no item delivered
Ordered an item on 24th August, expected to be delivered by 29th Aug-2nd sept. Almost 2 weeks later and the item still hasnt been delivered. Followed the tracking number sent with order confirmation email and Royal mail say "we're expecting it." Sent emails but got ONE reply asking for my order number to which I replied and still not heard anything. I can't get a refund because they're asking for the item to be sent back.... but i don't have the item to start with! Not impressed with the service because I was expecting to wear it at an event.
4 September 2024
Unprompted review
DO NOT ORDER
DO NOT ORDER! SCAM!!
Ordered some shapewear 16th July 2024 and paid extra for fast delivery as I wanted it for a wedding. Still haven’t received my item and have emailed them 3 times! They even sent me a thank you for my order initially, but nothing since. Still being bombarded with advertisement emails but nothing from customer service!!
Will be spreading the word all over social media!
DO NOT WASTE YOUR MONEY!!
16 July 2024
Unprompted review
Scam
Scam
Scam
Scam
Ordered 28th June. Still nothing arrived and no customer service. Want my money back!
Will spread the word on social media!
28 June 2024
Unprompted review
Product were as described and delivered…
Product were as described and delivered as promised.
24 July 2024
A great product and excellent service
The product I ordered first came promptly, but was not a very good fit for me so I returned it and asked for an exchange. I was immediately refunded the difference in price. Due to my own error there was a delay in my return reaching the company (I didn’t follow the instructions!) so I emailed, and Lyn kindly arranged for the new product to be sent the next day at no extra charge. It arrived just in time for me to wear at my son’s wedding - fantastic service! As for the shape wear, it was amazingly comfortable all day and really did make me look slimmer. Not only that, it relieved the backache I get from sitting and standing too long.
I would recommend this company wholeheartedly and think it is a shame that confusion over websites has led to the negative reviews on Trustpilot.
25 July 2024
Unprompted review
Do not order from them
Do not order from them!
This company is in China, and if you receive your item, it will be poor quality for the price. I wish I had known this before ordering from them.
EDIT: In response to their reply. Perhaps you might not have so many negative reviews if you spent more time sending orders than claiming ignorance and conning people out of their money.
This company pretends to be in the UK. It's in CHINA!. Case opened with PayPal. You are crooks!
Edit to reply: If that's genuinely the case, then someone is posing as your company and ripping people off.
22 July 2024
Unprompted review
Reply from Shapewear
Updated: we have told you that we are not from china and we don’t take PayPal. Furthermore we have asked you to provide an order number and or call us and speak to us.
You have done neither and you insist on keeping this defamatory review online. This is particularly unfair on a small family business. There is not much more I can say accept that I can guarantee you have not ordered from ourselves and the evidence provided and lack of substantive contact from you shows your total disregard to the credibility of a small company trying its best.
End of update
We don’t use PayPal, seriously you are so mistaken. Continuing this defamation is not acceptable at all. Call us and you will speak to ourselves clearly in the UK and clearly never had any order from you.
Hi
You are mistaken, please check which website you ordered from
1) We are not in China
2) We sell leading brands only
3) We have no record of any customer called "Tolui"
Please reach out to us by email or phone.
Non existent customer service
Really poor customer service, item arrived late after paying for fast delivery. Product poor quality. Company does not respond to emails. Shocking do not buy this product!
18 July 2024
Unprompted review
Amazing underwear
Amazing underwear, fantastic quality and cheap price and fast delivery, highly recommended, Definitely ordering again thank you xxxx
17 July 2024
Unprompted review
Ordered weeks ago no reply when trying…
Ordered weeks ago no reply when trying to get in touch several times. still awaiting delivery not happy.
Says 3 to 5 working days when you go on to tracking not even been dispatched.
17 July 2024
Unprompted review
Reply from Shapewear
Hi Joanne
I think you have the wrong company. We can not find any information or contact from you. I can also confirm that at this moment in time we NO outstanding orders in our system that exceed the promised shipping date at the time of the customers order. Please contact us to resolve.
I was very disappointed with this…
I was very disappointed with this company's service,order went missing and had to wait a week for replacement.They didn't reply to emails and wasn't kept informed of the process.I received my order eventually so will not be using this company again unfortunately.
11 June 2024
Do not use this company!
Do not use this company!
They take your money then don't deliver, they do not respond to emails either.
In my opinion this is a scam company.
Avoid!
10 June 2024
Unprompted review
Reply from Shapewear
It's possible you have confused us with another company due to the website name. It is happening more often nowadays.
We requested further information from you after you left this review on 13th June. We can not find any order for you. Please contact us with an order ID or so we can resolve this.
We have flagged this with Trust Pilot.
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