Shared Earth Reviews 

156
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product selection, noting that items are uniquely crafted, beautifully designed, fair trade, and available at very fair prices. Additionally, people note the exceptionally fast delivery service, with many packages arriving securely the very next day in pristine condition. Some reviewers were not happy with occasional quality issues, specifically mentioning broken items or decorative parts that had detached during shipping. Despite these minor setbacks, consumers continue to express deep satisfaction with the overall service and consistently state they will gladly order again very soon.

What people talk about most

Product

People report positive experiences with product, highlighting the wonderful range of goods that feel special... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrive very... See more

Quality

Clients share positive opinions on quality, frequently highlighting that items are beautifully crafted,... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast delivery and careful packaging.... See more

Customer service

Users describe positive interactions with customer service, consistently praising the prompt, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again a lovely experience ordering with Shared Earth! This time I bought some more gorgeous Batik hand fans and a beautifully carved leopard cat for my grandson in Australia who is mad about snow... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company and great service. I purchased Coffee/Dark Chocolate Bars and Vegan Chocolate bars for a friend's Birthday. They all tasted delicious and were very much appreciated. S... See more

Company replied

Rated 5 out of 5 stars

Having failed to buy an item in your Tewkesbury Abbey shop because it was out of stock, I received most helpful advice and information as to how to find it online. Thank you. So - on to the wholesal... See more

Company replied

Rated 5 out of 5 stars

When looking for a Christmas gift for my sister at 81yrs of age, who over time has got most things, I spotted a rattan little shopping bag with a picture of a 🐈‍⬛. As she has recently adopted a bla... See more

Company replied


Company details

  1. Gift shop
  2. Fair Trade Organization

Written by the company

Shared Earth sells Fair Trade, recycled, eco-friendly and ethical products. Our mission is to tackle the climate crisis and create a fairer, more sustainable world. We are a WFTO (World Fair Trade Organisation) member, and our performance is monitored regularly against the Ten Principles set by WFTO for Fair Trade organisations. Shared Earth began as a small shop in York in 1986. Jeremy Piercy, founder and Managing Director, travelled to India after leaving school and wanted to do something to help redress the imbalance of wealth in the world, work together with people from different cultures, and at the same time earn a living. Fair Trade was the obvious answer and the original shop contained a wide mix of products from Asia, Africa and South America. Shared Earth now imports its own unique home and giftware, jewellery, fashion accessories, wood, ceramics, paper, soapstone and kids ranges making us the largest retailer and wholesaler of Fair Trade products in the UK. Our policy is to provide quality, design-led products, not just to those who are already aware of Fair Trade principles. With Fair Trade sales showing no sign of slowing, more and more employment is being provided for artisans in developing countries, many of who would otherwise be out of work. At a time when global conflict seems also on the increase, Shared Earth's partnerships with producers are an invaluable way of building bridges, showing that people can work together for mutual benefit, no matter what their race, religion or culture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(156)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Jute Bags

Jute Bags

Beautiful pictures on several sturdy jute bags that I ordered to carry and store food and drink items on camping trips. Look nice, stand up straight under the camping tables. Nice size at about 30 cms high. Just what I was looking for. Would buy again. Came quickly and well-packaged.

1 June 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your lovely review, Angela, I'm so glad you're a fan of our jute bags! - Kai :)

Rated 5 out of 5 stars

Wooden hand incense holder…

Lovely company website I have brought twice from them I purchased the hand Incense holder, I place my crystals in them and they look amazing

23 June 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your lovely review! - Kai :)

Rated 5 out of 5 stars

Everything is perfect

Placed an order online and was kept updated on its progress, the order arrived super quickly. I ordered some crockery and it was very well packed, no chance of any damage in transit. Everything wrapped in brown paper, which we will use in the pets cage as bedding, so no nasty plastic🥰
Love everything about this shop and the online service was excellent,

12 June 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you so much for your lovely review Alison, and glad to hear you're able to make such good use of the packing materials! - Kai :)

Rated 5 out of 5 stars

Fabulous customer service

Kai offered great customer service from the start. I'd ordered some incense, one fragrance of which was out of stock. Kai kept me informed when stock was available and my order subsequently arrived really quickly.
Kai was superb throughout. So helpful and friendly and I'd have no problem recommending this company.

18 May 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you Ruth for such a lovely review! I'm so glad we could get you the right incense even if there was a wait! - Kai :)

Rated 5 out of 5 stars

Ordered a gift for a friend

I bought gifts for a friend - a plant hanger, tarot cards and chocolate. They were really happy with them.

Ordering was easy, delivery was quick and I was kept updated by the shop.

16 May 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your lovely review, I'm glad to hear your friend liked their gift! Kai :)

Rated 5 out of 5 stars

Crockery was well priced

Crockery was well priced, well packed and arrived quickly. Very happy with service provided.

21 May 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you Al, pleased you are satisfied with your order. We really appreciate the review.

Rated 5 out of 5 stars

Wonderful

I needed a worry doll to replace a doll lost by a child about to sit SATs. Jenny and her team worked so hard to get me a worry doll & similar to the original, lost doll; I cannot tell you how helpful & brilliant they were online ( including after closing time) to get a replacement to me asap. Thank you all the Shared Earth team- I wish there was a Shared Earth further north.

10 May 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you so much for your lovely review, Amanda. We're so pleased we could help out with this one. If you're ever passing through Liverpool or York, be sure to pop in!

Kai :)

Rated 5 out of 5 stars

Fantastic Website

I wanted a toucan related product and came across Shared Earth via google search. Ordered the Toucan eco jute shopper and couldn’t be more delighted. Will definitely be looking at other products to purchase on this fabulous website.

13 May 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

I'm so glad to hear you're happy with the toucan jute bag - it's one of our faves! Thank you for your review, we can't wait to see you again!

Kai :)

Rated 5 out of 5 stars

beautiful copper bottle

I was looking at the beautiful copper bottle on Amazon and the reviews where not all positive claiming damaged or substandard quality so I thought would go to an independent company and make my purchase. So glad I did; my bottles arrived in perfect condition, I was also sent an email from the company apologising that they might be a delay in receiving my goods due to staff sickness and being a man down, which I didn’t mind as they were managing my expectations.
Overall a lovely company to buy goods from and would recommend them.

16 April 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

thank you for a kind review Elizabeth

Rated 5 out of 5 stars

Lovely

Lovely, kind people and fantastic products. Brilliant. Thank you!

16 April 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

thank you Nicola!

Rated 5 out of 5 stars

Brilliant ethical company

Have recently made two orders with this company and the goods I bought were first class quality, they arrived very well packaged indeed (a few items of crockery so wrapping well essential) I was kept informed of delivery schedule and dispatch was very quick. Also free postage for over £30 which was great. Highly recommend and definitely give them 5*

8 April 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you so much for your kind review <3

Rated 5 out of 5 stars

Excellent company

Excellent company, very friendly and helpful with an awkward order I wanted to place!

1 April 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you Aran, I'm so glad we could get your order to you!

Rated 5 out of 5 stars

I am very happy with my cushion covers…

I am very happy with my cushion covers both because they are fair traded and because the ordering and delivery were so straightforward. Thank you!

16 March 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your review Jennifer!

Rated 5 out of 5 stars

I ordered some lovely desert plates on…

I ordered some lovely dessert plates on their website. I was happily surprised to see that not only they were fairtrade but that they were at a discounted price as well.
The plates arrived all safely as they were individually very well wrapped and they arrived promptly too!
I am a very satisfied customer. Thank you!

6 March 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your review Christelle! I'm so glad you're so happy with your plates!

Rated 5 out of 5 stars

Products just what I wanted

Products just what I wanted, and fair trade. Delivered promptly, good communication. Easy to order.

2 March 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your review!

Rated 5 out of 5 stars

Wonderful Website

Shared Earth have a wonderful website that is very easy to use and user friendly, it makes finding what you are looking for very easy. The overall look and feel of the website is everything you could hope for. The process from 1st click to last couldn't be any better, making it very easy to spend money but you do get some excellent products in return. I was kept well informed without email bombardment. My products arrived well within the timeframe outlined and I couldn't be happier with my purchases or my experience.

5 February 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you so much for your very kind review Jenny!

Rated 5 out of 5 stars

Lovely quality items

Lovely quality items and love the ethos of Shared Earth as a company, notified at all stages from placing of order to delivery, very satisfied as a customer, will be ordering again.

22 February 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

thank you Mandy, we're so happy to hear you're pleased with us!

Rated 5 out of 5 stars

Glass mobiles

I ordered two glass mobiles, which arrived in good time and were each well packed in a protective box with shredded paper padding inside..
They are good quality and have made excellent presents.
I will be ordering again from you.

1 March 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

thank you for your review, so glad you love your order!

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