MyCommerce Reviews 40

We are reseller and they blocked our account because they did not process our due diligence form in time.

Now they are bankrupt

I give -100% stars! Digital River charge me 45Eur from oct24 until now each moth and I cant cancel and I send post letter(they request in each charge email) to them but they continue to charge me. I contacted police or authority about them.

Email from them: At Mar 4, 2024:"your Digital River MyCommerce account will have to be terminated 60 days from receipt of this email... Please ensure any data you need is retrieved from your Control Panel before your access is disabled on May 3, 2024."

If you affected by this case,see Rallying Vendors Affected by Digital River Payment Issues for a Class Action Lawsuit to Public Prosecutor's Office in Cologne:
1. see at theregister(.)com digital_river_runs_dry_hasnt
2. see www.kvraudio(.)com topic 614929, Digital River Payment Issues for a Class Action Lawsuit

Seller beware: Think twice before doing business with MyCommerce/Digital River. As of October 2024, these are the new conditions:

- 100 EUR /month "service fee".
-185 EUR /hour for any non-trivial support, leading to unexpected charges on your revenue.
- Minimum revenue requirement of USD $25,000 per year, or they’ll cancel your account.
- Payouts issued no sooner than 60 days after the corresponding month.

The new seller support portal is also terrible. Resolution times are 7-10 days or more, with most responses being “we've asked the team and are waiting for a reply.” Support seems to be outsourced.

I've been selling my products through MyCommerce (formerly Share-It) for 21 years, but I’m leaving this month due to the company’s recent direction. Avoid at all costs.

As an alternative, I recommend PayPro Global. It’s nearly identical to MyCommerce but modernized to meet today’s technologies and seller needs. They’re highly responsive and work proactively with you during account setup.

Very dodgy company. Purchased a program which promised to fix the issue that I was having. Downloaded it and followed all the instructions exactly several times but it failed to work. Contacted Customer Service who refused a refund and demanded log files from my computer......clearly they are data harvesting. They also state that they are an authorised reseller of Tenorshare programs but Tenorshare did not confirm that in my contact with them.

Acheté logiciel : argent bien parti (de mon compte) , licence jamais reçue
Réponse du site : contactez le vendeur (c'est eux!) à l'adresse xxx qui ne répond jamais : Arnaque

Paid, never received the licence key. answer from the client support : we're not the sailer (but we took your money), contact xxx (who never answers !) : SCAM

This company should redesign it's entire website which seems deliberately difficult to navigate except when you're sending them money. It should rewrite some descriptions which might be useful to customers and include all the exceptions which are buried in small print. Sellers should avoid it as it is likely to give their customers a negative impression

One of the worst companies ever. I had bought an app and when i wanted to finish the subscription i cancel the next payment and i removed the card before the renewal. But instead of things to be according to what supposed to be i was charged for another 3 months. After that we had discussions to give me back my money but they refused until 3 days ago. This discussion took place for more than 2 months and it was such a waste of time since i had all the proof. Now i have to wait 7-30 days to get my money back from these criminals.

After installing the program, I got more virus problems than ever. I had to uninstall the program and then canceled the subscription. But the company continued to withdraw money from my Visa card without informing in advance. It is also very difficult to get in touch with the company.

If I could I would give it lower but 1 is the minimum. After trying to get a refund from a publisher using their platform for misleading information which I discovered once I ordered his polished garbage, I asked MyCommerce to refund me and supplied proof to justify my request. Instead all that was done was to consult the scammer who obviously refused. All I was given was a set of instructions which for me are useless since that is not what I was looking for. Shame on this company for assisting scammers in selling fraudulent products. Once you do the transaction you are left on your own. If the seller is scammer you can kiss your money goodbye. Will never ever again deal with it and sticking to PayPal. Shame on you!

Don't buy anything from them, if you Want to cancel for exemple a subscription, it's really difficult ! it's really like they do all they Can to discourage you to cancel.

If it could be lower han 1 star that's what it should have been take your mony and give no support at all thats shareit.com took my mony for a service which was not too bad server got the mony service crashed there answer was its OK this end I had a test carried out and they were not telling the truth. Stear well clear or you will end up being ripped off

Scam! Fraud! On March 7 2020 I ordered Pass-Fab Product Recovery Key 1 month subscription for 1 personal computer. That same evening I received an invoice stating the one time order comes with an "indefinite" monthly subscription and my next billing date would be April 7. I used the MYCOMMERCE Support form and cancelled my order. 2 days later they sent me an e-mail and here is their reply:

Thank you for contacting Share-it. (MyCommerce)
We have received your request for a refund for order number 643494073 containing "PassFab Product Key Recovery - 1 Month Subscription, 1 PC. " We have sent an email notification to the publisher with your request, which you may receive a copy of at the email address listed on your order. If you do not receive the notification, please check your Spam or Junk folders as these emails are sometimes considered unwanted by these filters.

3 days later they again replied stating the publisher declines to give me a refund. No mention of cancellation.
Today April 7 I got a notice from my credit card company the they have received a re-occurring charge for the "indefinite monthly subscription". The same day, I also received via email a copy of an April 7 invoice with an entirely different order number and that my "indefinite" monthly subscription is for 24 months. A 1 month subscription was indicated on my original March 8 order form.
I again submitted a request of cancellation of the subscription and 3 days later received the same reply, "refund declined" and my next payment date is May 7. Still no indication of cancellation of subscription was ever implied on my two e-mails that I placed.
My credit card company policy states that they will not stop making payments if the case involves re-occurring payments.
I tried to contact Pass-Fab but there was no reply. Their web site is up but their support form will not transmit any customer input.
These people are not only scammers but are also thieves. DO NOT buy from them!

Don’t buy anything from them, paid for software didnt get it. And they won’t return my money.

We downloaded this software to convert .n3r files, because an article on their website indicated that it could do that. After we downloaded the software, it would not convert the .n3r files. We asked for a refund and they refused.

I purchased a product some time ago that has since been abandoned by the developer, the program itself stopped working in February of this year.

The developer contact email address no longer works, but they continue to allow payments for a a broken product that has clearly been abandoned.

I attempted to contact Share-It CS to let them know of this issue, but instead I just get stock replies of not offering tech support and to contact the company directly (obviously they never read the emails, since I clearly state the email doesn't work and the program is abandoned).

Very untrustworthy company, only cares about sales and not doing the right thing for customers. As far as I am concerned, they are bordering on fraudulent activity as they are taking payment for a software they know doesn't work and ignore all notices to the contrary.

Do jot buy thwir reboot software repair. I bought software to fix my ipad black screen and when you download everything it says you have to pay 60$ tonupgrade. Reluctantly did so and it saod we are unable to repair please contact customer service after 48 h lkus for every attempt to contact them they kept writing back the same thing not listening to me and refusing to refund despite the money back guarantee. Save your money do not buy anything feom them.

BUYER BEWARE! I recently bought some software plugins through this company. After making the purchase I quickly began to realize that there was no working documentation on HOW to use the plugins. The documentation that was available merely showed some information about each of the settings, but nothing on how to actually use them. I spent a month trying to decipher the more that 1,000,000 settings combinations, but finally had to give up. I reached out to the author of the plugin on multiple occasions but was referred back to the same documentation. I had several separate individuals attempt to decipher the plugins with the documentation (and these are programmers) to no avail. I wrote MyCommerce and told them my dilemma and that I wanted a refund, but nope. I was told "We regret to inform that we must decline the request." So now, I am stuck with a plugin I cannot use and out a bit of money. I will steer clear if I come across this company in the future.

Disgracefully poor costumer service, don’t buy though these guys. Expect late “Copt&paste” template response and no meaningful assistance.

Bought some software (BPMer + AccuBeatMix) from them of a 3rd party developer (Sylvain Demongeot), but it stopped working on the latest version of macOS.

The developer stopped responding and providing support, so I contacted MyCommerce and they refunded me.

Fair and honest. Would use them again!

Got a bundle of 4500 styles for Roland GW-8.

First off, the styles are ripped, meaning that they're rom styles from different arranger keyboards of different brands.

While that could be ok (as some of those are very well made), theyve been mass converted so they use GM sounds, and hence theyre are not specifically designed to be used in any specific arranger.

Most of the styles are low quality, probably because they were ripped from cheesy toy-grade keyboards and added to the collection.

The files you get are named weirdly, like _disco1 or $8beat etc. which makes it difficult to navigate thru them on the keyboard itself.

Patch assignments arent even correct, you can hear that in most of the styles, some of the patches are wrong, e.g. a techno style that has a bass track with a grand piano assigned to it.

The bundle I got was advertised as being for Roland GW-8 and thats false advertising, as its NOT specifically build for that keyboard, only the file format fits the keyboard, the rest is nothing but a very poor GM conversion of style data.

Sadly, the whole thing seems like nothing but a cash-grab scam.