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ShareMyLoan Reviews 503

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TrustScore 5 out of 5

4.9

Non-bank financial service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, clear communication, and professional yet friendly approach. Many people highlight the exceptional customer service, noting that interactions were pleasant, efficient, and supportive. The overall service is frequently described as excellent, with consumers appreciating the smooth and fast process, making potentially stressful situations manageable. However, some customers mentioned issues with payment processing, indicating a lack of consensus in this area. A few other people also felt that the customer service was unacceptable, citing long waiting times and unhelpful phone calls.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, patience, and clear... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the quick, smooth, and... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently highlight the... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the quick transfer of... See more

Based on these reviews

Rated 5 out of 5 stars

​The service was perfect from start to finish. My loan officer, Joseph, was incredibly clear, friendly, and helpful. I was impressed with his clear and pragmatic approach. There was no messing around... See more

Rated 5 out of 5 stars

As a first-time user, I've had a great experience with ShareMyLoan. The application process was straightforward and easy to follow, and I filled out the forms quickly. The customer service team was fr... See more

Rated 5 out of 5 stars

Emma made the process so easy and stress free. After several rejections from other companies due to my credit score, share my loan came through for me in the most efficient and reliable way possible.... See more

Company details

  1. #43 of 168 best companies in Non-bank financial service

Written by the company

Share My Loan is a loan lender with a difference, providing affordable joint loans to borrowers in the UK. We have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere. As with all reputable UK loan lenders, we’re authorised and regulated by the Financial Conduct Authority (FCA). The FCA ensures that we comply with their rules and guidance, that we treat our customers fairly and that we lend responsibly. This means that at Share My Loan we always make sure both borrowers can afford the loan repayments as each borrower will be jointly and individually responsible for the loan. This means that each borrower will be fully responsible for ensuring that the repayments are made until the loan has been paid in full. We take our status as a responsible lender very seriously, and we’re proud to be helping responsible borrowers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

503 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Professional

Professional, and seamless process. James was very helpful in getting our query successfully resolved. Thank you James

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from David

I spoke to David and he sorted me out with a loan. The process was quick & easy and I’m really grateful! Would highly recommend.
And I had lots of loans and bad credit!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

It was the most best experience really…

It was the most best experience really quick and the customer service was amazing it was my fault I would oc liked £10000 but was happy with what I got my mum was ill and they where really good with me caring even though mum died 2 days later

2 April 2026
Rated 5 out of 5 stars

Great service as always

Great service as always, James was pleasant and respectful, I'm glad he dealt with the whole thing, Havnt a bad word to say about my experience, Thanks a lot James.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Clear and prompt response

I had a good experience overall. The process was smooth, and communication was clear and timely. The team was responsive and kept me informed throughout, which I really appreciated.
There’s room for slightly faster turnaround times, but overall the service was reliable and professional. I would recommend them.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I wish I have words to express my…

I wish I have words to express my profound gratitude to this company
There are days we get really stressed,pressured or uncertain about some need but applying to this firm was the most reassuring time of my overwhelmed state
Every single person I spoke to was exceptionally kind,patient and amazing
I can remember Megan because I spoke to her longest but honestly it's the whole team
My loan was approved eventually ND the process seemless
This is a company I will never want to even fail in repaying
Thank you Share my loan
You came through for me when I was at thy edge and it means Alot
It wasn't just about the approved loan it's the reassurance that came with the whole process
Thank you
Thank you
Thank you
Esther and Juliana

8 April 2026
Unprompted review
Rated 3 out of 5 stars

Sketchy but good I guess

Well,

It felt like they were making me the sole owner to pay even though I am just a guarantor. I am hoping they don’t be charging me if they haven’t charged my dad yet, just seemed a bit sketchy.

I don't understand why they are sending me the money when it is meant for my dad. Very sketchy.

1 April 2026
Unprompted review

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