Shark Clean UKReviews 

Delivery service is brilliant next day 👌 I like shark item's never seams to go wrong thank you

Overall, really pleased with the product. It hoovers and mops, and doesn't leave the floor soaking wet.
My biggest problem is finding out how to use it properly. I spend so much time on the Internet looking at YouTube and trying to work out what's relevant to my actual model.
Please supply a decent manual, whether in print or online!

I am writing this to share my extremely frustrating experience regarding the return process of a stick vacuum and an air purifier I purchased from Shark via Media Markt.

I initiated my return request on November 30, 2025, which was the 7th day of purchase and well within the legal return period. Despite this, I have been stalled by both Shark and Media Markt for nearly 5 months. Now, they are claiming they cannot process the refund because "too much time has passed," even though the delay was entirely caused by Shark’s internal mismanagement and poor communication.

The Timeline of the Issue:

I have contacted both companies over 20 times.

Media Markt consistently refused the return, while Shark repeatedly assured me that they would accept it and were coordinating with the retailer.

Following Shark’s specific instructions, I took the products to the Media Markt store twice. Both times, despite Shark’s prior confirmation, Media Markt sent me back, stating they couldn't process the return.

Shark then directed me to an authorized service center (Case Number: CAS23075-F0N8S9). I handed over the products, only for them to be returned to me a few days later without any resolution or refund.

Now, Shark is attempting to close the case by citing the length of time that has elapsed—time that was wasted solely because of their own misleading directions and stalling tactics. The products are currently back in my possession.

Throughout this ordeal, the only "solution" offered was a 10% discount, which is insulting given the circumstances. My demand has been clear since day one: I want a full refund for both the stick vacuum and the air purifier. As a customer who acted within the legal timeframe, I should not be the victim of a breakdown in communication between a manufacturer and a retailer. I expect Shark to take immediate responsibility and resolve this grievance without further delay.

The vacuum works perfectly and even on my tough, old carpets. Only thing is I wish there was an easier way to remove the accumulation of hair from the brush inside the vacuum, as it sometimes manually needs to be removed

The product is excellent…..well designed and manufactured to a very high standard

“I bought the SharkNinja wireless vacuum cleaner, expecting up to 2 hours of run time. Instead, both batteries only lasted about 30 minutes, even on a low setting. I returned it once, but the replacement had the same problem. While 30 minutes is enough for quick jobs, I’m really disappointed by the misleading advertising. I hope others avoid the same frustration.”

Love the brand, very good products at very good prices.

I I ordered a new part for my shark vac which had broken was still under warranty, my experience was exceptional the member of staff that dealt with me via telephone was very pleasant and helpful. Also I received my new part the next morning which was also excellent. Thanks shark ninja for your excellent service.

I have to comment on the outstanding customer service I have received from Shark recently.
I had a 4 year old vacuum that had issues with the roller and after calling customer service, I was taken through a short troubleshooting effort and a new part was ordered and delivered the following day (Sunday).
Sadly this did not fix the problem, but after another call and full replacement was ordered and again this arrived the following day.
This was an incredibly easy process and Shark were happy to live up to their Warranty promise, something I find is sadly lacking from other firms.
I cannot be more positive about Shark and while most people are happy to write a view criticising firms, few of us shout about when companies do well and that is what I want to do here.
I am now a very loyal Shark consumer.

Shark use DPD as a corier service.

Their drivers have numarcy problems. We have had 3 parcel in the last few weeks delivered to a nighbour.

Great value compared to instore shops, nice offers and email updates, can’t go wrong with shark hoovers

Oh love it. And my husband loves it so we both happy and satisfied

Super happy with the hoover
It’s lightweight, easy to use, always charged and ready to go. Has good suction for a cordless Hoover unlike my old one & good with pet hair.

Easy to navigate the website and find what I'm looking for. Great quality products and very good prices. Simple ordering process and making payment. Fast delivery

Great price and a wonderful little cleaner. So useful when you need a quick clean of a small area.

Poor quality
Power cord very stiff with no flex,
Heavy to push, wouldn’t recommend for thicker catpets.

Average product in fairness-not something you would expect from Shark, have used other similar cordless which are much better. The product seem cheaply made-other similar
Products in the price range are better quality and value for money

Competitive price, easy to order

I love this hover easy to clean out and 2 batteries, even its own air freshener you can change