Hi Marc,
We're sorry to hear you're still experiencing issues with your e-bike. However, we were unaware of any ongoing problems following the previous repair, as we haven’t received any further communication from you.
When you initially contacted us, we corresponded with you over several weeks and agreed that the best course of action was to have the bike returned for inspection and repair. Given your remote location, we covered the cost of both collection and return shipping as a gesture of goodwill.
Once the bike arrived at our facility, we carried out a full inspection. This included replacing the display, checking all wiring and connections, and thoroughly testing the bike over several days to ensure everything was functioning correctly. After confirming the bike was in full working order, we returned it to you—again, at our expense.
It has now been over a year since the bike was returned to you, and as we’ve had no further contact from you during that time, we believed the issue had been fully resolved.
As a British brand run by a small and dedicated team, we take great pride in offering high levels of customer service and technical support. That’s why we’re disappointed to receive this review without the opportunity to address any new concerns directly.
We’d genuinely appreciate the chance to assist you further. Please don’t hesitate to get in touch with us at the shop so we can look into this for you