SharkNinja Reviews 1,241

left a 1* as had to rank it, but overall service is awful. ordered and paid for a cordless vacuum. notified it was on route, then notified it's held up for days in depot and each day saying it'll be delivered the following day!! . then checked app to say it was being returned. contacted customer services who said when this happens automatic refund issued, although no notification if this and no refund. changed plans for 3 days awaiting delivery only to get no item and no money. they state they can't resend item and I have to wait 48hrs for someone else to contact me. so next day delivery is a joke. I thought buying direct would avoid issues but very disappointed in the service and wouldn't recommend, unless you want to be out of pocket

I would give in the negatives if I could!
I purchased a Shark robot vacuum as a holiday gift for my mom back in October. Within a few weeks, the vacuum completely lost suction and had to be replaced.

The replacement (#2) worked for a few days and then started glitching and disconnecting from the app. After multiple calls with support, remapping the house several times, and troubleshooting over and over, they finally confirmed the unit was defective and told me to return it.

At that point I explained that I was about to receive my third robot in two months and asked for an upgrade due to all the issues. After pushing back (their first “compensation” offer was extra mopping cloths!), they finally agreed.

Robot #3 arrived, I mapped the house again, and then it started beeping with an error saying there was an obstruction on the base preventing it from leaving the dock. There was nothing there. I followed every instruction support gave me and checked the base repeatedly, but the issue never resolved. Their final answer: the unit is defective again.

Because of this, I have to physically lift the robot off the base every time just to use it — meaning remote cleaning and automatic washing are impossible.

Now they are sending robot #4 in four months.

Safe to say I’ve learned my lesson: No more Shark products.

AVOID! Appalling customer service no response to messages.

I am not saying the low reviews are fake, however I had an amazing experience with Shark Customer Service in EU. My iz300 Shark broke down after 3 years of use and I wrote to the Customer Service to uphold my guarantee. They have been very quick and efficient in communications, but mostly very supportive in explaining every step over and over again to me. I got a new hoover and an extra battery, so I don't have to stop cleaning mid-room if the battery goes of. I am 100% satisfied.

I bought the SharkNinja neverstick 12-piece cookware set five years ago. Their warranty is for 10 years. I sent them pictures and the they agreed to replace two pots and three pans after just five years. Except they are not. They keep just saying the items is not in stock and please wait 4-6 weeks. It's been over two MONTHs. It's not a warranty if you don't honor it. Never by SharkNinja!

I had a problem of no suction with my cordless stick.I phoned customer service who told me to take it apart and they would send replacement parts I explained i cant use one arm as i had surgery for stage 3 cancer that did not make any difference . I asked to speak to a supervisor but he was on on the phone I told them i was going out in 45 mins Never got the supervisor or anything sorted. If thats how they treat a cancer victim its appalling Do not buy SHARK

Purchased a shark pro stick corded vacuum. Noticed that it wasn’t working properly, called customer service for a replacement. They wanted to send me replacement pieces to figure out the problem. I said no way, I’ve had the vacuum for one week, send me a total replacement. Had to cut cord on oldvacuum. Was told I will have the new one within a week. Here we are 2+ weeks out and it still says it hasn’t shipped!!!!! Been waiting on hold to speak to a supervisor regarding the issue as a the last rep said he couldn’t help as it’s already been processed. I guess they are making the vacuum from scratch, unbelievable. Do yourself a favor and go with a different brand.

I had purchased a Ninja blender and while blending ingredients strictly within the usage limits and instructions provided by Ninja, I noticed a strong burning, chemical-like smell. I immediately stopped the appliance and removed the jug, at which point smoke was visibly coming from the motor unit.

Shortly afterwards, I developed a headache and felt unwell. I am extremely shocked and disappointed by this incident, particularly as this is the third Ninja blender that has required replacement (within 1.5yrs) which raises significant concerns regarding product safety and quality.

Since 2024 I have had to get 2 replacements due to units burning/failing. The replacements were sent in summer 2025 and then again in December 2025 - of which the December one failed in Jan 2026.

I have tried raising a formal complaint and getting compensation for your health and stress that this has caused sending over 50 emails back and forth and they have not acknowledged that a formal complaint has been raised despite you directly asking a month ago which is a violation of their consumer duty. They are still not giving any direct answers and just sending holding emails with no conclusions or empathy or urgency.

Dawn Scott has been appalling at providing a response of any substance as well as any real updates about the investigation and outcome.

It is clear they are good at playing customers around as their customer service technique - and I have given them ample time and opportunities to rectify this before having to leave a review.

I am pleased to commend the exceptional service I received regarding my malfunctioning Hoover vacuum cleaner. The customer service team provided outstanding assistance, initially by facilitating the acquisition of necessary replacement parts to restore its functionality, and subsequently by arranging a seamless replacement when the initial repair proved insufficient. Their unwavering commitment to resolving the issue was evident, and their willingness to assist was greatly appreciated.

Furthermore, I have consistently experienced positive interactions with your team concerning other appliances, including a coffee machine that required troubleshooting, as well as an air fryer, toaster, kettle, and knife set. My household is well-equipped with your products, and I attribute this to the consistently high caliber of your personnel. The team's collective professionalism and helpfulness are truly commendable.

I felt like the price is way too high for the perfrmance of the vacuum I bought. Short battery life and sometimes theres a tendecny to clog. I also felt that its not sturdy like a plastic feel.

I am a Shark power user. I own a Shark robot vacuum, a 2-in-1 unit, a handheld vacuum, a Ninja air fryer, and a blender. Despite my loyalty, Shark's support has been a massive disappointment. My vacuum failed in less than 2.5 years, and I was told that replacing the 'pod' would cost more than a brand-new machine.

Offering a mere 30% discount for a premature malfunction is an insult to a customer with five of your products. I expected a fair resolution, not to be told to throw away a 2-year-old appliance. Unless Shark provides a significant loyalty credit or a reasonable repair, I am moving all my future business to your competitors

Can't speak highly enough of the team and service I received! Product ordered through John Lewis, arrived broken, John Lewis were not helpful and Ninja arranged postage and replacement arrived within 4 days of me calling and saying it was broken! Helpful, friendly, and genuinely wanted to sort the issue for me - would buy direct from them next time!

UPDATE: I left a review on SharkNinja's website on the same day I left my review here-- The review on their website was up about a day before they removed it. Be aware of this website, because all of their top reviews are "incentivized" meaning they are sent a free product and they get their reviews that way. This is so awful and I will never give them a single dime.
I was gifted a Shark FlexFusion in February 2025 after my Dyson Supersonic lasted five years. I genuinely liked the FlexFusion at first. It worked well on my thick, curly hair and seemed like a solid replacement.
It stopped working on August 4, 2025.
Customer support instructed me to “cut the cord” and discard it before sending a replacement. I complied.
By the end of December 2025, the replacement failed.
I called again. This time, I was upgraded to the Glam Styler. I remained patient and hopeful.
The Glam Styler failed by February 5, 2026. Less than a month later.
In under one year, I have had three Shark styling tools fail.
Each failure required an hour-long call, forced disposal of the product, and the same scripted process. Being repeatedly told to cut the cord and throw away an almost new appliance is wasteful, inconvenient, and environmentally irresponsible.
After the third failure, I requested a refund. I was denied because the product was a gift and they did not have proof of purchase, despite the device being registered and under warranty.
During that conversation, I was met with laughter from Ordilyah.
Instead of addressing the reliability issue or offering a refund, they offered to send me a Ninja Foodi. That is not a resolution. It is a deflection.
Three defective devices in less than twelve months is not bad luck. It is a pattern.
I initially recommended this brand. I no longer can.

I purchased the Shark PowerDetect 2-in-1 Vacuum and Mop with NeverTouch Pro Base in November 2024, and it has been a continuous failure since. The base repeatedly leaks water, and even replacement units developed the exact same defect. Over the course of a year, I went through multiple warranty claims, replacements, and endless troubleshooting, yet the product never functioned reliably for any sustained period.
Instead of offering a refund, customer service kept sending replacement units until the warranty expired. To make matters worse, during my last call, a representative made an inappropriate comment implying he would “help me like family” if I provided him a discount at my workplace. Completely unprofessional.
For a product at this price point, this level of recurring defect and poor handling is unacceptable. I cannot recommend this model.

Bought a Shark Cordless PowerDetect Clean & Empty System (Model IP3251) direct from the company. It started shutting down after a few mins and they agreed it was faulty. Their solution? A replacement was out of stock so they asked me to subscribe to updates on their website and notify them when it was marked back in stock! FFS...less than 6 months old

Customer service STINKS**** Had a coffeemaker that didn't work and had it registered for warranty on their website, and they would NOT replace it. Called first time and Customer Service said they would replace it for sure as soon as it became back in stock because apparently it was out of stock anywhere from 2 to 4 weeks, so I had to wait at least 2 weeks to call back and then when I called back ready to get my coffee maker shipped out to me they said it still was not in stock but they would ship me a different coffee maker, but that I would have to cut the cord of it and take pictures, etc. My phone does not take pictures! Therefore they would not send it out to me. Even though the first customer service person did not include the fact that I would need to take pictures initially. I am very upset and not happy!

I need to replace the motorized floor head of a vacuum cleaner.
I ordered the assembly from their website. When I received it it was so poorly packaged that I was surprised it was not destroyed during shipping but the most important thing is that was incomplete and useless (with signs of have been used). So I returned it and waited for my money to be returned then I reordered just for exactly the same thing to happen. I think they might have sent me the same crap I returned.

Ninja Woodfire BBQ.
Used several times first year, the same the second year, a dozen times all in all.
Kept in a garage throughout the winters. Looked at it a week ago and the control panel decal has rippled and started to peel away. Certainly doesn't look like a £300+ bbq now!
Messaged Ninja and because it's five months out of warranty I can buy another unit with 30% off.
No, you're alright thanks Ninja, I wouldn't buy another one after 2½ years of occasional use if you offered 75% off.

I purchased a set of Ninja non stick saucepans in December 24. I noticed just before Christmas 25 that the non stick coating was peeling off. Quite literally coming away as a sheet.

I contacted Ninja and got a really quick response asking for photos. I obliged. And was thereafter completely ignored. I chased, I tried calling them and even tweeted them but I got nothing at all out of them.

What an awful company. The products are clearly awful based on reviews and the fact that my own experience has been widely experienced by others. I wish I had researched first.

I'm now left with a set of knackered pans and concern as to the health effects of having no doubt consumed non stick coating.

I would urge anybody reading this to avoid Shark Ninja.

Update :

After I emailed them over final time with a vague threat of legal action they responded 5 weeks later. They apologised and sent me new pans. I am still displeased that they ignored me for weeks, and that there old pans failed so badly, but as I am now in receipt of new pans I have upgraded my rating to 3 stars.

Shark Ninja replaced my vacuum, which was under warranty, with a higher grade vacuum. It was shipped the next day after I had called customer support. Shark Ninja has great customer service representatives. They also stand behind their products, all of which I appreciate.