Sharp Consumer Electronics Reviews 

thanks to Wayne Henward for the professional installation!

Customer services is not good dryer broke twice on the phone kept getting cut off still can get through to get a repair booked

Would give MINUS 5 star rating if I could.
Bought washing machine in March this year, and already 2 faults.
BEWARE as well - their "customer service email" address helpdesk.GB@sharphomeappliances. com does not exist !!! Even though you get told while on the line that thisis their email address, and it's also advertised everywhere, that this is their official email address - but emails get returned UNDELIVERED!

Coustomer service is non-existent. You don't get ANYBODY competent on the phone, they keep putting you on hold. I was actually eventually able to register my warranty for the washing machine, and "make an appointment for an engineer" but they never sent anybody out. I was told i'd receive a text the day before my appointment, which never happened, and then nobody turned up. So I wasted ANOTHER full day, trying to get through to customer service, who then "apparently" try putting you through to either the warranty team or to the technicians, but then eventually kick you off the line.
Eventually was able to get an appointment with Pacifica who thankfully came to firx the machine - but again another week later!
Although I'm slightly suspicious, as I think it was Pacifica I had been put though the week before and didn't turn up then. Also, when you call Pacifica, the same happens, that you either can't get through for hours or then are being kept on hold and transferred.

Will definitely never get a Sharp appliance again.
I never ever had any problems with my old washing machines (Hotpoint, Whirlpool and Indesit), they literally just broke down eventually due to age, but never any faults.

My old microwave combi from Bosch Lost its grille after ten or more years of excellent service.
I was unaware that it could be repaired so I bought a Panasonic which I could not get on with. Reading
Amazon reviews I then bought from them a SHARP YC-GC52BU-B 25 Litre 900W Digital Combination Microwave Oven with 1200W Grill.
In June 2024. It's now November 2024 and I reckon it has ruined over £100 worth of food, due to the bad Instructions or lack of them.
Using the microwave is fine if you need to warm coffee. Open the door, put your coffee cup with ingredients and press a button three times.
But try to cook a fruit or meat pie. If its from frozen the pie company says 2 minutes in the microwave to thaw the inside and 8 minutes on convection at 180 centigrade. Not on this machine. The results are either solid ice or burnt meat.
The front symbols are unreadable and the manual is only readable if you first blow it up to A4 and print it out.
Sadly the convection instructions stop halfway through the process.
So today I have asked Amazon's supplier to refund me. Not much hope of this but we'll see.
Meantime I rang Bosch UK and spoke to a lady who was very helpful. She sent me a list of combies that work and suppliers who have them in stock.
I'm calling at one tomorrow.
If I don't get a refund I'll just bin the Sharp one.
Strange how Anazon shows an average review for Sharp at 4.7.
Trust pilots average is 1.7.
Strange? Or deliberate?
I could not say.

I bought a Sharp integrated fridge in September 2022. In August 2024 it started to freeze up, forming a thick wall of ice at the back of the fridge, and freezing the contents, which had to be thrown out. I phoned Sharp to inquire about a repair. They were very helpful, telling me that my fridge came with a 2 year warranty and that I was covered. An engineer from Pacifica came out and fitted a new thermostat. Unfortunately this did not solve the problem. A second engineer visit was arranged, and this time I was told that the fridge was not repairable. So far so good in terms of customer service, but it went downhill from here. Pacific emailed me with an "uplift code", with no guidance on what this meant, or what to do with it. Fast forward several emails, and many repeated attempts to get hold of Sharp customer service, without success (they literally don't answer the phone). Eventually spoke to someone at Pacifica, who told me I needed to give the uplift number to the retailer, who would replace the fridge or refund me. Needless to say, the retailer - Blue Moon Appliances - although friendly and polite, were adamant that it was not their responsibility, there was "nothing we can do", and that it was Sharp/Pacifica's responsibility. Back I went to Pacifica, and you can guess their response, they told me to go back to the retailer. I chose not to continue with this battle as I value my mental and physical health too much to deal with these companies who are only bothered about filling their own purses. So essentially I have a fridge that is now just over 2 years old, which thinks it's a freezer, and neither the manufacturer nor the retailer care in the slightest, because they've got their money... Avoid!!!

Washing machine never heated the water on the eco wash when it was supposed to reach 40 or 60 degrees. The engineers claim no fault exists and I was refused a replacement or refund. Still trying to get it removed.

SHARP YC-MS01U-S Compact 20 Litre 800W Manual control Microwave, 5 power levels, defrost function, LED cavity light - Silver
The glass round turntable plate kept slipping off the fixings very easily. This Microwave worked well for
about a year, then noticed paint peeling off the front lower edge. Then a couple of months later noticed that the paint on the floor of the microwave was bubbling up, and going to peel off !!

Wrote to Sharps, but of course it is out of Warranty...just ! Sharps should be ashamed to produce a LOW quality product like this .

Bought a Sharp dishwasher with a 2 year warranty a year and a half ago. It’s now broken and I can’t get hold of anyone to claim on the warranty. I have emailed the address given and phoned the number on the warranty information. Sharp ignore the emails completely and the phone number just hangs up. Disgusting customer service.

Two regular 40° washes take longer than a 7 and a half hour working day. The Fast 60° program can be changed to 40° but then it will only spin at 1200 rather than 1400 and has to be re spun. Sometimes washing doesn’t even feel wet all the way through and I’ve had lots of issues where it flatly refuses to spin correctly (it took 5 1/2 hours yesterday to eventually get one thin bath towel and a very small pad from the dog’s bed to spin)

Installed by AO engineers who gouged the wooden flooring in the kitchen. And after just one month it started squeaking (engineer due this Thursday)

All in all the worst washing machine I’ve ever had the misfortune to own

hi. please don't buy anything from sharp products.. because one's you have. you will cry hol life ..I brought clothes dryer 2020 December with 5 years warranty (electro depot Anderlecht, Brussels, Belgium) I called up to electro depot lot of time they said contact to are service contractor..I contact to service contractor office lots of time they have given whatup number as well...just resvied massage from them wait tactical people are busy ww will get back to you very soon last three weeks. same things..than I tried to contact sharp company in Belgium they said please fill contact form I did it .. after they said we can not do anything you have to contact electric depot Anderlecht..sharp service is big zero ...

I recently bought a new Sharp dishwasher. I have tried to register it online. The product number is not available so can't register it. The phone line does dot work and the call back / phone back service never replies

My television was six months old in warranty and was told by Paul in customer services they do not repair or replace t v s over 40 inches as they would get damaged more in transit so what do we do.The customer service is terrible I even went to citizens advice they put me on to consumer Scotland and I was taking it further.I am a 63 old disabled pensioner and I spent two days on phone and no Resolution from them.
Please don t buy sharp t v s

SHARP 4T-C43BJ6KF2FB TV
This TV was the worst purchase ever, it has always been really slow and buffers constantly, you can't download new apps that aren't preloaded and when it was just over a year old I kept getting messages it did not recognise the internet password even though there is nothing wrong with the password which worked fine on a box connected to the TV.

Due to being well within the warranty period when the internet issues started, I contacted customer service, emails were sent back and forth for months (a delay on my part due to health issues) but I was given instructions for a hard reset of the TV which worked again for a few weeks and it started losing the connection again! The only way to get it back is to turn it off at the socket for minutes or hard reset (the socket is behind heavy furniture so not feasible and I should not have to do either of these!!!)

This time I was told they would provide me with updated software but it turns out that even though I can provide all the TV details as seen onscreen including the CURRENT SOFTWARE version etc, I actually can't get the updated software because I need the serial number of the TV which is currently located behind were the wall mount connects to the TV so it can't be seen once mounted!! This is such a bad design fault!!! So now I am left with a useless TV that loses the connection every few weeks due to being disabled I can't get it back down from the wall mount to gain access to the serial number, which seems mute given I have proof of purchase and the current software information.
Paying someone just to remove the TV to find the serial number would be almost as much as a new TV.

I bought a sharp TV a while ago, to my regret, when I switch on it asks me if I want to shut off, then, when you want to shut off it takes sometimes five or six attempts to shut off. Then when I shut it off it comes back on again. I'd say don't buy a Sharp television.

Warranty support is non-existent. Trying to have washing machine repaired. Emailed over 3 months ago but no response. Tried calling multiple times and get an answer message "Sorry your call cannot be taken" ! Very bad after sales customer service.

Bought a 40" Smart TV (40FH6KA).
Just setting it up and find you can't get bbc iplayer on it. This is really poor.

SHARP Tumble heatpump dryer was a good product until it broke just after 12 months.

Sharp customer service is horrible to get through to and tell you to call other numbers, equally stressful! Anyway, they use a company called Parcifica Group UK, to assign a local engineer. Parcifica are also difficult to get through too and after waiting 4 days for an engineer, I booked today off, Fri 13/9/24, as annual leave and the engineer assigned, a self-trader called COLEMAN, cancelled with no reason. Pacifica can’t get a reason either and I now have to book next Tuesday off work! Will they cancel again!?…

If you read the reviews this is classic of SHARP and Parcifica Group and as soon as my warranty is up I will wait for they dryer to break again and get another brand.

1 poor after sales service/warrenty, and
2. The dryer is just a little over a year old!
3. How many cancelled engineer visits and time without a tumble dryer without no care given does a customer put up with to realise the SHARP brand/service is no longer reliable?

This is one star too many. I brought a Sharp condenser tumble dry via Curry’s. Since day one it was a pile crap a not fit for purpose just like their contacted lazy lying “repair team”. It’s still within warranty with isn’t worth the paper it’s written on. I’m paying for a competent contractor to repair it.. again.. I’d rather pay than have Sharps cowboys in my home. This is the 1st and LAST Sharp product I EVER bye.. I have never come across a product so bad from day one! This is reflected throughout the whole company including there so called customer service.. all rotten to the core. Sharp should do everyone a favour and wind up their company.. I couldn’t not recommend your products more!

Purchased a Sharp Roku TV 55FJ1K on the 7/7/24, it became faulty within a month of purchase. I had registered the product with Sharp, giving me a warranty for 18 months, along with choosing to purchase the enhanced protection for accidental damages (provided by a third party).

I contacted the support email at the service.gb email, and was connected with Billal H at a support email from freshdesk.

Sharps' warranty guarantee claims ", "In case of the defect, the consumer has claim for device repair. In case the repair is not possible, the device will be replaced or the paid price will be returned to the consumer." (Google 'Sharp Manufacturer Guarantee' to see the registration process for yourself, as I cannot insert links)

Dreadful customer service, claiming Sharps' policies meant they do not repair/replace/refund models over 40" (Surely most TVs sold nowadays are over 40", although this is my opinion). I was not provided with any policies while registering the product (All that was on the form was a request for the model number, serial number, and a few personal details to link me to it), or signing up the additional protection.
I have not been able to source these policies anywhere since.
Several times throughout the email chain, I have requested information, such as the policies above, and have been ignored. Repeatably referring back to "Sharp do not repair/replace/refund", go back to the Retailer, "They will provide a replacement", when I had already told them, all the Retailer can offer is a refund. The only further information provided to me, was to contact feedback email to escalate the issue.

They were rude and unapologetic from beginning to end. Ignoring my requests for more information on multiple occasions. Even being asked "Are you sure you registered with us and not the Retailer?" when I had sent them proof of the Sharp Warranty Guarantee. As well as being told the website "doesn't state that we will replace it as we do not offer replacements/refunds", even with proof made available to them.

They think policies override contractual law, in regards to the warranty guarantee agreement made. Which is not only not true, it is a complete breach of contract. I have been in contact with a lawyer regarding it.

All in all, possibly the worst experience I have ever had as a customer, all over a faulty TV giving a vertical line within a month of purchasing. I just wanted to investigate the option of repair or replacement as the Retailer had no stock available to make such a thing happen.

I expect a lawsuit to come up in the following months and Sharp to suffer, rightfully so, as a consequence.

Update (03/09/24): Contacted the complaints line to open up a complaint against Billal, speaking to Liam W, they took it upon themselves to ignore the complaint request and instead tell me I was in the wrong, and I should contact someone else to seek assistance. Please, save yourself the hassle, and DO NOT buy Sharp products, they will most likely break whether within warranty or not, they will want nothing to do with you in regards to resolving your issue.

Sharp microwave lamp gone after just 20 months. Not an interchangeable part for the customer but neither Sharp nor Appliances Direct interested in a repair or replacement, only offering a meagre £25 towards another purchase. Machine cost around £300 so no thanks to that derisory offer.
Third time purchase of this microwave over a long number of years and never had a problem until now.
Very poor customer service from both parties and I'll now be proceeding with a Section 75 chargeback via the credit card company as the product is not fit for purpose.