I spoke to Heinz in Customer Services regarding cleaning our sink in a hard water area. He was so helpful, with good advice, that helped me to solve the problem and restore the sink to its original... See more
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after a rough start, when we finally got to Clare things started moving and have now been resolved.
Installed sink several years ago. The unit does not drain well, there's no fall to the plug hole so water pools. Glazing crazed within 12 mths of installation and areas now chipped despite fitting a m... See more
Company replied
After our builders departed we were left with some marks on the sinks which the cleaner was unable to remove after multiple attempts with her regular cleaning products. A quick call to Shaws, no wait... See more
Company replied
Company details
Information provided by various external sources
Fireclay Sinks - For over 120 years, we have manufactured fireclay kitchen and bathroom sinks in Darwen, Lancashire. Each one is finished by hand by a master craftsman, whose name is stamped underneath as a personal guarantee of quality.
Contact info
Waterside, BB3 3NX, Darwen, United Kingdom
- 01254 775111
- sales@shawsofdarwen.com
- shawsofdarwen.com
4.5
Excellent
303 reviews
Hasn’t replied to negative reviews
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Reply from Shaws of Darwen
Dear David, just a brief note to say thank you for posting a Trustpilot review of Shaws. We're most grateful, and pleased to hear that your new basket strainer waste met your expectations. Do feel free to contact our team in Darwen if we can be of further assistance.
Reply from Shaws of Darwen
Dear Ruth, thank you for your kind review. Every review counts for us, as a small British manufacturer, and we're delighted that you're happy with your sink. Remember that our team here in Darwen are available now and at any point in the future if you need assistance or advice. Thanks once again.
Purchased a small accessory for a sink
Purchased a small accessory for a sink. It arrived fairly quickly and does the job well.
29 April 2022
Reply from Shaws of Darwen
A quick note to say thank you for taking the time to post a Trustpilot review of Shaws. It's good to hear that the accessory does the job for you. The review is very much appreciated.
Going above and beyond
Excellent service from Shaws helping to source and supply a broken part that was no longer produced. First class!
28 April 2022
Unprompted review
Reply from Shaws of Darwen
Dear Chris,
Thank you for taking the time to write. We do try and help, where we can, with the more unusual requests, and we're delighted it worked out on this occasion. The review is very much appreciated. Feel free to contact our customer services team in the future should you need further assistance or advice.
Great item lasts for years great service
27 April 2022
Reply from Shaws of Darwen
Just a quick note to say thank you for taking the time to feed back on your experience. As a small British manufacturer, every review makes a difference to us. We're delighted that you're happy with your sink and the service you received. If you need any further assistance or advice, at any point in the future, please do not hesitate to contact our customer services team in Darwen.
5 days ago I asked for advice from…
5 days ago I asked for advice from Shaws about crazing on my two sinks which are barely 3 years old. So far no response.
6 April 2022
Unprompted review
Reply from Shaws of Darwen
Thank you for the query. For some reason the Trustpilot alert system failed us, so please accept our apologies. Normally our response time is much faster than that, as you'll see from responses below.
Crazing is a relatively rare phenomenon that can happen to any ceramic sink. No manufacturer has yet developed a technique to entirely eliminate it, but the incidence is very low in Shaws sinks. Crazing, where it occurs, does not affect the sink’s performance by the way. We do replace sinks that suffer from crazing if they are covered by our warranty (purchased after 1/1/17). The first step is to contact the retailer that supplied your sinks, and they should assist you with the claim. If you have any problems, please contact our Customer Services team at Darwen on 01254 775111. Once again, apologies for the slow response, and for the problems you're having with the sinks. Thank you for taking the time to write a Shaws of Darwen review on Trustpilot.
Excellent customer service
Very impressed by the customer service at Shaws of Darwen. We purchased some wastes to go with our beautiful Shaws of Darwen sink, and a couple of parts went missing (our fault, not theirs). Sandra in Customer Services has been incredibly helpful and quickly arranged replacement parts with no hassle. We're delighted with our sink and the overall service received!
6 April 2022
Unprompted review
Reply from Shaws of Darwen
Dear Clare, thank you so much for taking the time to write. It's good to hear that you're happy with our Customer Service and - most importantly - pleased with your Shaws sink! Feel free to contact Sandra and the team if you need further help or advice, now or at any point in the future. In the meantime, enjoy your new sink!
Highest level of customer support
We had a double butlers sink from Shaws on which the glaze crazed. I was rather anxious when I rang them to explain the problem as I fully expected to be brushed off and told it was my problem, but they could not have been more helpful. Our sink has now been replaced and they dealt with all the associated costs, as well as replacing an additional part which our plumber broke in the process of fitting the new sink.
An exceptional level of customer support for which I am hugely grateful.
28 March 2022
Unprompted review
Reply from Shaws of Darwen
Dear Vicky,
Thank you for taking the time to leave a detailed review of Shaws. We do really appreciate the feedback. First, we are sorry that you had a problem with crazing. It is rare for our sinks to suffer with crazing, but no ceramics manufacturer has yet worked out a way to entirely eradicate it. So we appreciate your patience while we dealt with your warranty claim. We hope the replacement gives you many, many years of service.
Great product
22 March 2022
Reply from Shaws of Darwen
Dear Mr Thomas,
Thank you for posting feedback on Shaws of Darwen. As a small British manufacturer, every review counts. We're delighted that you're happy with the product. Do feel free to contact us at any point in the future if you need advice or assistance.
Spare part arrived broken
Spare part arrived broken, sent another but took time because of covid.
Got there in the end and have to say polite and helpful service at all times.
28 February 2022
Reply from Shaws of Darwen
Dear Richard, Thank you for taking the time to write a review. Our apologies that the spare part arrived broken first time around. Did you feel it was poorly or inadequately packed, by the way? Should we have done more to get it to you in one piece? Any further feedback is gratefully received. Otherwise, thank you for letting us know that the second item arrived, and we're glad that you found our Customer Services team helpful.
Excellent Quality and tradition with…
Excellent Quality and tradition with the same service.
21 February 2022
Reply from Shaws of Darwen
Dear Mr Roberts,
Just a brief note to say thank you for taking the time to leave a Trustpilot review of Shaws. It is very much appreciated, and we are of course delighted that you are happy with the quality of your Shaws product. Please do not hesitate to contact us if we can offer assistance or advice at any point in the future.
Seemingly poor quality
I have a Shaw Original Kitchen sink and I have never seen a sink that loses its finish so easily. The base is marred with spots from normal/light usage. I would have a hard time recommending this sink to anyone.
I use Bar Keepers regularly and we also have a sink base protector. Don't know what else to do. And the sink was installed before the lifetime warranty came into effect so I guess one just looks at poor quality daily. This apron front sink is an expensive sink and it is only seven years young. I guess quality was compromised somewhere.
16 February 2022
Unprompted review
Reply from Shaws of Darwen
Dear Randy, Thank you for taking the time to write a Trustpilot review of Shaws. We appreciate all feedback, positive or negative. We are sorry to hear that you are disappointed with your Shaws sink. Any ceramic sink can be marked by, for example, a heavy metal pan, and we recommend products such as 'Bar Keepers Friend' to keep your sink in good condition. However, if crazing is developing within the glaze, this may be covered by the Shaws warranty. Have you discussed the issue with your retailer?
Thank you for updating your review, Randy. If you could bear to send us photos of the problem, we will pass on to our Technical team at Darwen and see if there is anything they recommend. There may not be a practical solution, but it is the last option we can suggest. (Email is sales@shawsofdarwen.com - just mention the Trustpilot review and we'll link it back to this communication.)
Reply from Shaws of Darwen
Dear Alison, Thank you very much for taking the time to write a review of Shaws. We do appreciate it, and we're pleased that you are happy with the product and delivery. Do feel free to contact our Darwen Customer Services team if you need any advice or assistance, now or in the future.
Altogether excellent
Altogether excellent. Fantastic products and fantastic customer service. Thank you Shaws.
31 January 2022
Reply from Shaws of Darwen
Dear Claire, Just a brief note to say thank you for your kind words. We appreciate every single review of Shaws - as a small manufacturer, each one makes a difference. Feel free to contact our Customer Services team at Darwen at any point in the future if you need advice or assistance.
Delevery delay
Ordered sink mat in November with the expectation it would be received in time for Christmas.
It didn't - and i had to chase to find out what was happening.
To be fair, the CS representative, identified my order and explained that delay was due to a supply issue abroad.
Mat eventually turned up a couple of weeks later...
Just think that when the product was delayed ( and the delivery date originally offered had passed), then a contact to advise me of the issue would have been welcomed.
Now I have eventually received it, i can't fault the product
25 January 2022
Reply from Shaws of Darwen
Dear Barry, Thank you for taking the time to write a detailed review of Shaws. We do take notice of every one, and genuinely appreciate the feedback. We are sorry that you had a long wait for your sink mat, and apologise for not keeping you updated. It's good to hear that you are satisfied with the product - we are very choosey about our suppliers - and if there is anything else we can do to help, please do not hesitate to contact our Customer Services team in Darwen.
Discontinued a strainer plug
Discontinued a strainer plug so that the whole waste fitting has to be replaced at a cost of £73 plus a plumber - unacceptable commercial manipulation.....
19 January 2022
Reply from Shaws of Darwen
Dear Mr MacHarg, Thank you for taking the time to write a review on Trustpilot. We do appreciate all feedback, positive or negative. Shaws has been around for 125 years, and we change things very rarely. Many of our sinks have been in production, essentially unaltered, for over a century. Unfortunately change can't always be avoided. We had to find a new supplier for our waste kits around 10 years ago, and this also brought a design change. The new basket strainers are very high quality, and should last a very long time.
Excellent service
10 January 2022
Reply from Shaws of Darwen
Dear Yvonne, Just a brief note to say thank you for leaving a review of Shaws on Trustpilot. It's really appreciated, and we're delighted that you're happy with our service. If you need any further help or advice, now or in the future, please do not hesitate to contact our Customer Services team in Darwen.
sink mats
The Shaw of Dawson sink mats are very high quality, soft and endurable and I have been using them for years. Unfortunately this time, the order took more than 5 weeks to arrive. By the time of delivery I had left for my Christmas vacation. Fortunately, one of my neighbors accepted the delivery on my behalf - but it could easily have gone wrong.
31 December 2021
Reply from Shaws of Darwen
Thank you for writing a review of Shaws of Darwen. Please accept our apologies for the slow arrival of your new sink mat. We have had an extraordinarily busy period, but we would still have hoped to get the product to you more quickly. We very much appreciate the feedback.
Very helpful staff and speedy delivery
16 December 2021
Reply from Shaws of Darwen
Dear Julie, thank you for writing a review of Shaws on Trustpilot. It's very much appreciated. We're delighted to hear that you found the Customer Service team helpful, and hope you enjoy your new Shaws product. Wishing you a merry Christmas, from the team at Darwen!
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