SheffLOCK Reviews 161

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I've never actually used this company. But one of thier vans parked right across my gate on a dropped kerb. There is plenty of room to park at the property he is actually working at so why block some... See more

Rated 5 out of 5 stars

Gearbox failed on my rather elderly UPVC front door. They were able to get a fitter out extremely promptly, and he was fantastic. Due to the age of the door and non-standard parts I was expecting th... See more

Rated 5 out of 5 stars

I am hugely impressed by the level of service, expertise and professionalism by the SheffLOCK. They responded to my message and sent the Engineers as soon as possible. I got 3 door locks and 2 han... See more

Rated 5 out of 5 stars

We have had our front of house windows refurbished today, the work was carried out by Anthony and Joe from Shefflock who are fantastic and their work is outstanding and the windows are looking fantas... See more

Company details

  1. Locksmith

Written by the company

Sheffield emergency Locksmith with fast access to broken or locked doors and windows. Call 0114 442 6200


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

161 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Used SheffLock twice now

Used SheffLock twice now, once following a burglary and today for additional car key fobs. Both times amazing service with friendly staff. Great value and wouldn’t hesitate to use again or recommend. Thanks again.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

Rang first thing in the morning, lovely lady on the phone, locks changed and key box fitted by Blakey by 10.30 am - thank you, we are very, very grateful.
Highly Recommend!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Miracle workers!

My bi-fold doors had been jamming for ages and getting to the point where I couldn't close or lock them properly. Neil and Andy from Shefflock replaced one of the hinges and re-did the glazing (as it hadn't been fitted correctly when my builder installed them). Now they open and close perfectly. True miracle workers! I'm so pleased that they are all fixed- thanks Shefflock!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant job

Couldn’t access garage. Neil did an excellent job, on time, quick, explained what was wrong and replaced barrel at a competitive price.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Sheff Lock Auto - great service!

Great communication throughout from Cory to confirm what I needed - job booked in same day - new key programmed on my drive and all checked by installer Ash - brilliant service from start to finish - Would definitely recommend Sheff Lock Auto!!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb same day service

Superb same day service. Sussed the problem very quickly, had to order a part but was back within two days. Mark was efficient, friendly and above all good at what he does without being cocky. Second time I gave used this company, would not hesitate to contact if needed again. Great service from all.12

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Fast service

Brilliant service I rang at 3:00 pm on Monday 31st and by 9:00 am Tues 1st I had my replacement key and remote. Ash was pleasan,courteous and professional.
I would highly recommend Shefflock and at very reasonable price.
Thank you.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Ash has done a great job fitting a new…

Ash has done a great job fitting a new system onto our electric gates, extremely professional and completed the handover to us very comprehensively so we have full awareness of how to use our gates to their full potential. Thank you

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from this company

Fantastic service from this company - had locks refitted after burglary - excellent service, came very quickly.

Had full security system fitted this weekend by Luke and Luke - Really professional and neat work, explained everything really well and clearly to all the family.
I would recommend this company every time!!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Just had my bay window removed and a…

Just had my bay window removed and a new set of windows fitted. Looks amazing Glen advised me and replaced the windows top bloke. Big thanks to Sheff locks absolutely brilliant from start to finish. 👍🏽

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Patio Door Lock Replacement

I called Saturday morning having broke my patio door lock the previous evening. Blake arrived within an hour and fixed and upgraded the lock quickly. Excellent service - would recommend

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Had SheffLOCK a number of times now, would recommend Blakey and Joe you did a fantastic job of replacing 32 panes of glass at our daughters. Also highly recommend Glen who replaced bay windows, a large window and back door at our house. The office staff are great as well, very professional and extremely helpful. The prices are competitive, highly recommend this company

25 September 2024
Unprompted review
Rated 2 out of 5 stars

DO NOT RECOMMMEND


DO NOT RECOMMMEND

Awful experience, laughable really. I couldn't have been messed around more.

I was due to have a cat flap fitted on the 16th, however when they came to fit it, they couldn't complete it as it had been measured wrong. The person who came to measure it did not seem to know what he was doing and had to make multiple phone calls.

So it was then rebooked for the 24th. I emailed them on the morning on the 23rd as I has requested compensation but had not heard anything. They then rang me about 30 minutes later to say actually they won't be coming tomorrow as there was a defect in my glass. They said they could come the next day, but I did not want to be messed around further so requested they call be back once they know for sure.

They then called me back later on and told me actually, they can come tomorrow... After all of that! So they came the next day and fitted the cat flap. Just after he left, I had seen they'd fitted the wrong one! They had given me a microchip cat flap instead of a standard, which is what I asked for. I couldn't believe they managed to get something so simple messed up.

They came back first thing this morning to swap it. It did feel like on the phone they tried to brush over their mistake by saying the microchip cat flap is alot more expensive and they wouldn't make me pay extra for it... I should think not! But the price wasn't the point, it's the principle. If that was the only issue throughout the experience, then fine. But no, this just delayed it even further.

After the first mess up I was offered £40 of compensation. They didn't bother to offer further compensation after their second mistake. Everyone I dealt with was nice enough, and the man that came out to install the cat flap was lovely. However I would NEVER use this company again and would not trust them.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

First class service!!!!!

Called Shefflock as soon as they opened on Sunday morning as we needed a lock replaced. Arrived within a couple of hours and carried out the work at a very reasonable price. First class service. Thank you!!

8 September 2024
Unprompted review
Rated 1 out of 5 stars

I had a bad experience with ultion key

I had a bad experience with ultion key. I made a spare key that broke after two weeks! compared to the original ultion key, you could immediately see that its metal was poor and it was lighter

28 August 2024
Unprompted review
SheffLOCK logo

Reply from SheffLOCK

We can see you wrote about your Ultion lock experience the day before from ultion-lock.co.uk. Our business is called shefflock.co.uk. Could you please re-address your review to them..

Rated 1 out of 5 stars

Poor customer service and response to feedback

I'm no expert when it comes to doors or hinges so asked for someone to provide a quote for my front door that was catching on the frame.
I can see myself that the top door hinge needed tightening.
The chap that came out was certainly nice enough. I was hoping it'd be a quickish job so to be told that all 3 hinges needed replacing was unexpected.
I then received a quote by email saying all 3 hinges were broken beyond repair (it's a 2 and half year old door).
I've attached photos of the "damaged beyond repair" hinges that are completely fine and working as normal. I've since had the top hinge looked at and tightened and the door is now opening and closing with no issue.
Again, not an expert myself, but the quote seems slightly over the top.

Thanks for replying Shefflocks. Unfortunately for you, I work in SEO and know how to deal with unnecessary ascertions like the one you made about me wanting the cheapest quote. I wanted a factually correct quote. I also believe that checkatrade would be interested in my review and your subsequent response. I am welcome to receiving an apology to your reply.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service at competitive price

Used SheffLOCK for a replacement Ultion Security Lock key. Cannot fault service ... recommended it be sent to an address other than the one the key was required for, quick turnaround, and quick delivery. Happy to recommend!

6 August 2024
Unprompted review

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