SheffLOCK Reviews 161

We contacted Shefflock on Bank Holiday Monday after finding our garage door would not close. They got back to me and friendly workman Chris visited the next day at the stated time, on the dot, so they could quote. He also got the door closed for us. Can't fault the service.

Had a new door fitted 2 years ago and was very happy with the service in fact we had new locks fitted on all of our doors after being told that the old locks were substandard. Two years on and the service has become appalling. The lock in the front door has stopped working through no fault of ours, we locked the door one evening and it did not work the following morning! The service offered over the telephone was rude and dismissive. We were told that a repair could run into the hundreds of pounds! The telephone engineer reduced my wife to tears and did not care that the door wasn’t very old or that it was a potential fire risk to our family of five. I have never had a front door that failed after two years. Be warned that the after service here is extremely poor. Avoid.

Brilliant service, Andy fitted new toughened inner double glazed panels and sash jammers to my windows, plus new door locks. competitive price, quick and reliable service.

Thanks to Niel and Chads for their help since October 2022 until all jobs completed 6 th March 2023.
Totally efficient,professional and friendly.
They are an absolute credit to Shefflock,cannot thank them enough.
Would highly recommend Shefflock without hesitation.

Neil attended our house as planned and replaced the glass in our patio doors with laminated units. I got 5 star treatment from him as he was such a professional tradesman. He arrived on time, very friendly and such a neat and tidy worker. The job was done in no time and we can feel the difference in the glass.

I rang SheffLock and a tradesman came out within the hour, as promised. The tradesman was Chris and he was very helpful and friendly. I had my lock upgraded, a new more secure handle fitted and my door realigned as the door was sticking on the floor. The whole job took just an hour. I am really happy with the quality of the lock and handle, very strong. A reasonable price for peace of mind.

Had an anti snap handle and lock fitted to our back door, very pleased with the quality and workmanship. Will be using again very soon to swap another. Very friendly to deal with via messenger, even after a slight booking issue they still came the same agreed date which shows they go above and beyond to keep you safe 100% recommended.

Had our lock changed this morning friendly and professional service would recommend to everyone will definitely have shefflock again fantastic

Had our new door fitted by Glenn, great service from start to finish (also initially from Debi and Diane when we were finalising our door options), very happy, highly recommended and very professional, thank you 😊 Kate and Aaron

I want To say a big thank you especially to Jamie he went above and beyond Helping me deal with a very difficult situation the work that was done is excellent this is a very professional organisation that is very caring and understanding to whatever your situation may be. I highly recommend this company the service is 2nd to none

I got them in to look at replacing a window unit with a broken seal and a seized up window lock, because they'd previously done a great job repairing a door lock at very short notice (extra star for that). They promised an estimate within 10 days but I heard nothing. I rang them and they promised they'd get on to the guy to send it, but I heard nothing. Total 6 weeks waiting. Going to try someone else.

Door mechanism failed couldn't open door,Chris arrived on time explained what my options were with no pressure to have the work done but I chose to go ahead and replace faulty mechanism, Chris did a excellent job now door opens and locks with ease,just wish I had it done when door became awkward to open rather than waiting until it failed completely. Would recommend this company and would use again

Chris attended my property this morning to install new ultion locks,
He was great he completed the job quickly showed me everything i needed to know and even re aligned the door for me.
Excellent service would highly recommend

Very good service and Chris got the lock changed quickly. Very polite and helpful on the phone

Shefflock were absolutely brilliant. Helpfull, prompt, explained everything they were doing.
I would recommend them to anyone.

Went to SheffLOCK after other family had used them for new locks, so came trusted. After moving into a new property we wanted to get all locks changed. The friendly telephone service to book our initial appointment was great but after moving in, we found ourselves locked out on the first day (our own fault) and our appointment wasn't for a further 5 days! We called the company for emergency entry and they really did go out of their way to get someone to us and were even able to accommodate the original planned work during the visit. The fitting and service was perfect, friendly and knowledgeable and the product is to a high standard. We will use this company whenever we need anything again in the future.

I booked an appointment through Diana, who gave me the name Chris, who would be my Shefflock representative on the day of my appointment (only three days later, allowing for weekend and a B.H.) Chris phoned earlier than expected to ask if he could arrive earlier than scheduled, (a refreshing change to most companies)! On arrival Chris politely introduced himself and gave me a verbal account of his intended work to be carried out. This met exactly with my requirements.
The updated (long overdue) lock replacement to my front door and refreshed update to my rear door took place in less than 30 minutes. Chris was most professional in all aspects including his personal and vehicle turnout. Chris was a very personable character to have in my home, so I would/will recommend himself and his company for professional services. This is a must first- point- of -call company.
A very satisfied client.
Simon Church

We purchased an Ultion key , which they ordered from the manufacturer, so no problem with that because they didn't make it.
However we paid £8.34 plus VAT for a secure signed for delivery to our home address as promised by Pete.
When the key didn't arrive I tried to call but the phones were unmanned all weekend and my voice mail was ignored.
It transpired that DPD had delivered to a distant neighbour and I had not even been notified. Luckily he brought me the key...notice an expensive front door key with my address on the envelope..good for security, eh?
Now I had the misfortune to email Shefflock and receive an unpleasant response form Richard Hanson, director.
He stated he "only had my word" that this was the case and would not issue the refund for delivery I had requested. He said he would speak to DPD but he has not informed me of the outcome.
He basically stated that I had received the key so what was I making the fuss about?
I'm making a fuss now Richard and I hope others will learn from this. No customer relations and no follow up.
Won't be using you again.

Excellent service from all at SheffLOCK especially Chris who was able to come out really quickly and sort out our door after I had locked myself out. I would definitely recommend SheffLOCK - prompt and efficient service and friendly too! Thank you

Kevin dealt with an issue we had with a garage door lock quickly, and he couldn't have been more helpful, explaining that they happily give information on security as well. I would not hesitate in recommending Shefflock - a first class, caring, family company. Also thanks to Pete who dealt with my initial phone call sympathetically.