Shelter-Adams ltd Reviews 

416
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, helpful staff who communicate clearly, arrive punctually, and work efficiently throughout the entire project. Many consumers point out that the team goes above and beyond to protect furnishings and maintain a professional attitude. Some people also felt that the pricing was very reasonable while delivering top-class results for heating systems. Reviewers frequently mention the clean, tidy finish, prompt rubbish removal, and the high standard of modern boiler and radiator installations. Clients note that everything runs smoothly from initial quotation to final completion without causing any unnecessary disruption.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting professional advice and excellent fitting... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and great... See more

Quality

People report positive experiences with quality, noting that the workmanship is excellent and completed to a... See more

Product

Reviewers highlight positive aspects of product installations, noting that the work was smooth and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more

Rated 5 out of 5 stars

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable. Ad... See more


Company details

  1. Gas engineer
  2. Bathroom Renovator
  3. Gas installation service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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4.9

All reviews

(416)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob ,Shelter-Adams Ltd

Rob ,Shelter-Adams Ltd. Rob came recommended and gave a very good quote to remove a back boiler system and replace with a Worcester-Bosch combi boiler. From initial contact to final fit it was up and running within two weeks .Excellent service . His team led by Dan were hard working never stopping ,tidy, and professional. Good correspondence via email, phone, text with both Vanessa & Rob . Company highly recommended and appreciation to all concerned .

25 November 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Good correspondence via email, phone and text with Vanessa and Rob. Although two appointments were cancelled at short notice, (due to emergency call outs and more pressing jobs) we were kept in the picture and new appointments were promptly made. We appreciate Rob's determination to fix our problem!

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Complete oil system update

A great experience from the initial contact until after the job was completed. Everyone of the lads who worked on the job were polite, professional, very efficient, tidy and happy to explain the process as the job progressed

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Rob and his team were brilliant

Rob and his team were brilliant, phoned and got a quote and installed a new oil boiler within a week, brilliant service and very good job done, lads were very tidy and professional

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Very good service

Ive used Rob for many years for servicing and repairs. He's been really responsive when I've had a breakdown, really fair prices. As a landlord it takes a weight off my mind knowing that the heating and gas are in safe hands. Would highly recommend. Alasdair

1 November 2023
Unprompted review
Rated 5 out of 5 stars

New boiler installation

Shelter Adams installed a new boiler and complete central heating system for us. It wasn’t a straighforward job due to the age of the house and Rob was very generous with his time, discussing potential solutions with us. The installers were great to have around and did a really quick and neat job. The price was competitive. We will definitely use Shelter Adams again when the need arises.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service!
Rob kept us informed all the way with models/pricing/fitting dates etc. and the gas-safe guy (Adam) who fitted the new boiler was super efficient! I don’t think he even took a break, such a hard worker. He completed what should have been a 2/3 day job in 1.5 days. Very pleased with the new combi boiler indeed and Vanessa was super quick with the admin side of things always responding to any queries we had. We will be using Rob again when we get our kitchen refurb for new radiators ;)
Thank you Rob & Vanessa

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to have Rob around to…

Always a pleasure to have Rob around to keep our boiler and central heating system in tip top condition. Whether it's a boiler service, fitting a new shower, radiator or smart heating system. I make sure that my family who live local also used their services as they are so reliable and trustworthy. Not only this, but Rob found a gas leak on my new meter on his last visit, so knowing our safety is also in good hands is priceless, couldn't recommend anyone more.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

2nd job completed on time

This is the 2nd job we’ve had completed by Rob & the team. Everyone turned up when arranged and concluded the works in a neat, tidy & timely manner. I’ll definitely be using Shelter Adams again when I have a project to complete. Thanks for all involved.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

A professional job throughout

Rob attended very quickly to assess the job, and advise. His team attended on the day arranged, and the job was completed in the target time. The place was kept tidy throughout. Couldn't have asked for more really. Recommended.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I explained the issue with our boiler to Rob. When you don’t have hot water and you have 2 children, it needs fixing ASAP. Rob was honest and said that he was busy with other jobs. He recommended someone that he knew. The guy told me when he would be coming round and it was fixed the same day. Great service. Thank you Rob.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
Rob advised us on the correct boiler for the property.
Both teams who installed the boiler and oil tank were spot on, polite, hard working but with a sense of humour.
Arrived on allocated date and got the job done.
We would recommend Shelter- Adams.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend!!

We have been using Rob/ Shelter-Adams for a number of years now. They have always been very thorough with the work and extremely helpful. All works including boiler fitting, annual services and radiator fittings have been done well and at a really good price. Would definitely recommend to anyone.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic professional local company.

Rob installed my boiler 5 years ago and has been back every year to service it.
Every single exchange I have had with him and the company has been polite, professional and friendly. Every query has been answered appropriately and to my satisfaction. Every visit he has arrived on time, completed all work with no fuss and no mess.
A consummate professional and a lovely man to boot. Worth every penny.
Highly recommended, if you want it done right, the first time.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Can speak highly enough about our…

Can speak highly enough about our experience with Shelter Adams. They did a difficult complex boiler replacement for us linking a new Worcester boiler into a Rayburn and keeping the gas Rayburn cooler live whilst decommissioning the Rayburn gas back boiler.
Most engineers I spoke to didn’t want to know, the job being too complicated or requiring too much thought. On the other hand Rob was helpful from the outset and worked hard to problem solve a great solution for us.
The guys on the job were fantastic, polite, friendly, enthusiastic and knowledgeable - a pleasure having them in the home.
We had a few teething problems given it wasn’t a straight forward job and Rob got onto those in a flash and got the guys back out in a matter of days to sort things.

28 July 2023
Unprompted review

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