Support and trusted site. Liked before starting completed health checks and blood test before commencing regime. On line help from consultants and support when needed. Although like most offers of c... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I really like that you get to see and speak to someone online prior to starting the medication, I also like you have a weekly check in with photos ( or on line with a human). I feel that with this co... See more
Company replied
I choose Shemed as a was struggling to manage my menopause symptoms even with HRT. This is my 5th week, even though I have not lost much weight on the scales. I have lost inches,I know this because m... See more
Company replied
I’ve not been with SheMed very long. Initial app set up was easy, weekly check-in can be a little bit frustrating not reading your weight on the scales, I like to do self check. The app has a few goo... See more
Company details
- #23 of 26 best companies in Women's Health Clinic
- #70 of 82 best companies in Weight-Loss Service
About SheMed UK
Written by the company
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The UK's First Clinician-Led Metabolic Health Brand for Women
Created specifically for women, the SheMed programme is dedicated to making metabolic health and weight loss work for you. We start by working closely with you to understand your medical history and your full health picture. Every member begins with a free at-home blood test, so your plan is built on your actual health data rather than a generic questionnaire.
This personalised approach, combined with a full range of GLP-1 treatment options and ongoing support from our clinical team, means SheMed is built to help you reach your goals with real medical oversight behind every step.
At SheMed we offer:
- GLP-1 Medications (Wegovy pen, Mounjaro pen, Wegovy Pill, Foundayo)
- Free at-home blood test
- Weekly progress monitoring
- In-app women's health support
- 24/7 side effect support
- Tailored, monthly dosing
- Extensive assessment and eligibility review
- Women's metabolic health content
Contact info
184 Drummond Street,, NW1 3HP, London, United Kingdom
- support@shemed.co.uk
- shemed.co.uk
SheMed Weight Loss Programme
4.1
Great
6k reviews
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The worst experience ever
The worst ever experience ever. You would need to go through an intimidating blood test yourself to yourself. I have made my purchase a month ago, they failed to register my blood test and now they refuse to cancel my order and process a refund.
16 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with your experience.
Our onboarding process includes a blood testing stage as part of our clinical screening process, which is designed to ensure treatment is prescribed safely and appropriately for each patient. As part of this process, blood samples must be registered before being returned to the laboratory. Having reviewed your account, we can see that the sample was not registered prior to being sent back, which unfortunately resulted in delays to your application being progressed.
We appreciate that this situation has been frustrating, and we are sorry for the confusion caused. We also appreciate you bringing this to our attention, as we would much rather work with you to resolve the matter and provide support than see you leave feeling dissatisfied.
Although the delay was caused by the registration process not being completed before the sample was returned, we would still like to assist you.
As a gesture of goodwill, a member of our team will be reaching out to discuss manually progressing your case for clinical review, which may allow your prescription to be considered without requiring you to restart the onboarding process.
Thank you again for your feedback, and we look forward to helping you move your application forward
very good so far.
14 September 2026
I do the self check in weekly
I do the self check in weekly. It only takes a few minutes. This is easier for me as I’m busy on a Thursday morning.
The reordering service is very good.Order it on a Thursday and get it on the Monday. I’ve never had to deal with customer service.
10 September 2026
Paid £70 for my first month
Paid £70 for my first month - they sent out the blood test but during that time my health and medication changed. They refused to give me a refund stating that the blood test was already sent out. Even tho I couldn’t use it?? They have stole my money for a product I never got and have blatantly ignored me through email in hopes I will just go away. DO NOT TRUST
16 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with the outcome of your refund request.
As outlined in our terms and conditions, cancellations requested before the blood test kit is dispatched are eligible for a refund. Once a blood test kit has been dispatched, it is classed as a sealed healthcare product and cannot be returned or reused for health and safety reasons. For this reason, the initial screening fee is non-refundable once dispatch has taken place, regardless of whether the kit is ultimately used.
We appreciate that your circumstances changed after joining the programme and understand that this was frustrating. While no medication was prescribed or supplied, a partial refund was offered as a gesture of goodwill for the portion of the service not received.
We are also disappointed to read that you felt ignored. Having reviewed our records, we can confirm that your emails were responded to and your concerns were reviewed by both our customer support and complaints teams.
We are sorry if the outcome was not the one you had hoped for.
I was emailing for support & advice
I was emailing for support & advice. Was given the wrong advice, zero support. £240 down the drain.
16 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with the support you received.
Providing accurate information and appropriate support to our patients is extremely important to us, so we are disappointed to read that your experience did not meet your expectations.
A member of our team has requested your details via Trustpilot so that we can review your experience in full, investigate the concerns you have raised, and assist you further.
Shocking customer service
Shocking customer service. No blood test results, no communications at all. Contacted them ..oops sorry it's been lost, let's do it again. Can I cancel, oh yes but you don't get a refund. Total con. Shocking response.
16 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that your experience has left you feeling disappointed.
We understand how frustrating it can be when there are issues with the blood test process, particularly when you're waiting for results and updates. We're also sorry to hear that you felt the communication and support provided did not meet your expectations.
Where a blood sample cannot be processed, we aim to provide suitable solutions to help patients continue their onboarding journey. We appreciate that this situation was frustrating and disappointing.
We have requested further details via Trustpilot so that we can investigate the concerns raised and review your experience further.
prompt delivery good customer service…
prompt delivery good customer service and shows care
11 September 2026
Reply from SheMed UK
We're pleased to hear that you were happy with the prompt delivery and the support you received from our team. Thank you for your kind feedback; we're glad our commitment to customer care made a positive impression.
Great service and product really works
Great service and product really works! It’s made me lose weight pretty quickly after having twins!
16 September 2026
Reply from SheMed UK
We're delighted to hear that you've had a positive experience with our service and are seeing progress on your weight management journey. Thank you for sharing your feedback, and we wish you continued success moving forward.
Happy
SheMed have been really professional about everything and are so helpful, I’m really glad I picked this company and would recommend them to everyone
16 September 2026
Reply from SheMed UK
We're delighted to hear that you've had such a positive experience with our service. Thank you for your kind words about our team and support. We appreciate your recommendation and are pleased to be supporting you on your weight management journey.
Reply from SheMed UK
We're delighted to hear that you're achieving consistent progress on your weight management journey. Thank you for sharing your experience, and we wish you continued success moving forward.
Lucky was really good at sorting my…
Lucky was really good at sorting my problem with my refund..polite man and very helpful..Thank you lucky
15 September 2026
Unprompted review
Reply from SheMed UK
Thank you for sharing your feedback. We're delighted to hear that Lucky was able to assist you with your refund and provide helpful, professional support throughout. We'll be sure to pass your kind comments on to him.
Customer service is vague
Customer service is vague. Online GP’s don’t really give advice other than stop taking it and see if things improve ( obvs) not sure what I’m paying for besides a fancy app??
14 September 2026
Reply from SheMed UK
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel the support provided has not met your expectations. Our clinical team aims to provide guidance that prioritises patient safety, and in some situations this may include advising a patient to pause treatment while symptoms or side effects are assessed. We appreciate, however, that you may have been hoping for more detailed advice and support.
We also understand your comments regarding the value of the service. In addition to medication, our programmes include ongoing clinical oversight, refill reviews, access to support teams, progress tracking and patient resources designed to support long-term weight management.
We appreciate your feedback regarding communication and will share your comments with the relevant teams as we continue to review and improve the patient experience.
Spho'M Explain it well
Spho'M Explain it well. Thank you for the help
15 September 2026
Unprompted review
Reply from SheMed UK
We're delighted to hear that Spho'M was able to explain everything clearly and provide the support you needed. Thank you for taking the time to share your feedback, and we'll be sure to pass on your kind comments.
Awful experince..Medication delivery issues
Despite being charged,medication not delivered, issues ignored...terrible...avoid.
Requested refil, raised issues via system, was advised it was being processed. Contacted again a few days later, still no delivery, and my medication has run out, was advised they were running low on med, contacted them multiple more times, was advised maybe due to me requesting a delay...I hadn't. Requested urgency...im out if meds,totally stressed, off on hols in a few days..
...told im a priority...nothing for days....Finally I called, was advised it was an issue with my name...months and months after it not being an issue... so then i have to request them to update my name...you couldn't make up ...how ridiculously shambolic it all was...requesting refund and cancelling my subscription...awful, incompetent would give 0 stars if I could...avoid....useless at responding and solving issues...
14 September 2026
Unprompted review
Reply from SheMed UK
We're sorry to hear that your experience has left you feeling this way.
We understand how frustrating it can be when there are delays affecting a refill, particularly when you are relying on your medication and have upcoming commitments. We appreciate that the uncertainty surrounding your order and the time taken to resolve the issue would have caused unnecessary stress.
We are also sorry to hear that the communication you received did not provide the clarity and reassurance you were expecting. We strive to keep patients informed throughout the prescribing and delivery process and regret that this was not your experience.
We recognise your concerns regarding the handling of your account details and the impact this had on your order. Feedback of this nature is important and helps us identify areas where our processes can be improved.
We have requested further details via Trustpilot so that we can investigate the circumstances surrounding your refill, communications and delivery concerns in more detail.
Very thing was organised and for me I…
Very thing was organised and for me I was very pleased with it.
2 September 2026
Reply from SheMed UK
We're pleased to hear that you found everything well organised and that you were happy with your experience. Thank you for sharing your feedback, and we appreciate your support.
Very nice company.always in time with…
Very nice company.always in time with orders and weekly check ups.best company of all.care about customers.
15 September 2026
Avoid them - Rubbish Customer Service
Rubbish. Scam and no help after been charged and when I said I don’t want the rubbish WeGovy, even though it wasn’t despatched they didn’t help me with anything. Make sure everyone changes their Autofill option as they do it as compulsion and you wouldn’t even know about that. Avoid!!!!!
14 September 2026
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with your experience.
As per the agreed terms, we send notifications in advance when you are due for a refill request. You will need to manually submit one if you have any preferences or feedback for us that will help us issue your new prescription. If we do not receive a manual request, an auto-refill request will be made, and the prescription will be issued based on your progress and information provided in your account, i.e. weight and injection logs. Rest assured, we have issued the prescription based on your recent progress and a thorough clinical evaluation.
If you wish to discuss this further, please reach out to our support team via the help section of your app.
If you have any questions, please feel free to reach out to us via the app.
“Cancel anytime” is misleading
“Cancel anytime” is misleading – very disappointing experience
I would not recommend SheMed based on my experience.
They advertise that you can “cancel anytime”, but in practice, I found this to be very misleading. When I tried to cancel, the process was anything but straightforward, and I was told that part of my initial payment would not be refunded because a blood test kit had already been dispatched — despite the fact that the kit had been presented to me as free.
Customer support has also been extremely frustrating. Instead of resolving the issue, I have been passed from one person to another, receiving repetitive responses without anyone properly addressing my concerns.
For a service that promotes flexibility and reassures customers that they can cancel anytime, my experience has been the complete opposite. The cancellation terms and financial implications should be made much clearer before customers sign up.
Very disappointing experience, and unfortunately I cannot recommend SheMed.
1 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with your experience, particularly with the cancellation process and the support you received.
Patients can request cancellation at any time, although fees and notice periods may apply depending on the plan and its agreed terms. We value your feedback as we strive to make our cancellation terms and any financial implications as clear as possible.
The screening kit is included in the initial payment, alongside the medication offer. We would like to review how this was communicated to you and whether the deduction was appropriate.
Cancellation requests are forwarded to our dedicated support team, and we ask for account details for security purposes. However, this should not leave you being passed between people or receiving repetitive responses without your concerns being properly addressed. We are sorry for the frustration this has caused.
We would like to investigate your cancellation, refund concerns and the customer service you received. Please share your account details privately through the separate request we have sent so we can look into this further.
Good info but does not seem to be…
Good info but does not seem to be making any difference
15 September 2026
Easy to use and follow
Easy to use and follow. Staff were helpful when setting up and weight loss is going well
15 September 2026
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