SheMed UK Reviews 

She med are a great company to be with ,very responsive at any time ,very helpful on line management system.

Thank you Nanipha for assisting me with my query you have been most helpful. I’ve been with you guys for nearly 9 months now and I’m 2 stone nearly 3 stone down now I’m happier healthier and have less symptoms from my PMOS formally PCOS. Will be continuing meditation for the foreseeable future as my goal has not yet been attained as yet hears to the next stages of my weight loss.

Speedy and helpful answer to my query by Samkelisiwe. Thank you

Unfortunately, my experience with Medshe has been very disappointing. I expected a professional service, clear communication and appropriate customer support, but this was not the case.

I have experienced issues with [briefly explain the problem — for example, my order, payment, delivery, treatment, communication or refund]. Despite trying to resolve the matter, I have not received a satisfactory response or resolution.

What has been particularly frustrating is the lack of clear communication and the amount of time and effort I have had to spend trying to get the issue addressed. As a customer, I feel I should not have had to chase repeatedly for answers or a proper resolution.

I am sharing this review so that other customers are aware of my experience. I hope Medshe takes complaints like mine seriously, investigates what happened and improves its customer service.

I would still welcome a proper response from the company and a fair resolution to the issue

I have been using SheMed weight-loss injections, and overall, my customer experience has been very good. The service has been professional, efficient, and supportive throughout.

Amahle has been extremely helpful and quick in replying to an issue I had.
This is a great company to use.
I have been with them a few months now and the app is very easy to use too!

Always helpful and responsive when I contact them. I spoke to Vuyiswa over email today about an issue, she was very helpful. 🙏🏻

Good overall service

I spoke with Naseerah as I had a problem with my injection. She dealt with my query very efficiently and resolved the problem. She was professional, courteous and above all very helpful.

Great experience with SheMed. Consistent support offered throughout. Friendly staff - Nothando was very supportive. Weekly weigh in is so easy and helps to keep you on track. The only drawback is cost, but this entirely up to you and how badly you want it. See this journey as a self investment and see it through. SheMed will support you all the way. 12 months- 65lbs down - no regrets. Thanks SheMed!

Vuyiswa
Was so helpful and understanding on the phone today.
Anne Hill

I did have an issue with my package being stolen. But they rectified it for me and refunded my account. Just a quick phone call and it was sorted. Very trusting company.

I have been a member for over a year

I had to call the helpline regarding a small issue. It was dealt with quickly and professionally. So far things are going really well and the support has been excellent

Pros- I think the sign up process is clear and easy. The video calls to set up and check ID and initial weight is good. I also like the initial blood test and the pack of over the counter treatments for common side affects.

Cons- SheMed are one of the pricier companies for Mounjaro. I probably wouldn’t have left a review but I dislike their process with me leaving. I took out a 3 month subscription and after buying the 3 monthly pens I told them I was leaving. Despite no longer being in a plan the cancellation notice is 21 days! They say it’s in the terms but not obviously so. But this means you have to cancel after 1 dose out of a 4 dose pen which feels over the top.

They are also very keen for you to order your next pen. This usually starts after 1 dose out of 4. This gives little time to decide if you want to make changes to dose.

As part of the logging process when taking a jab you have to scan the qr code on the medication box. My husband is on a lower dose and we assumed we had a safety net that if he scanned my box by mistake that he would get an alert that it wasn’t his medication. One day he accidentally took my dose. The app tracked that he took a different dose but didn’t flag the fact that it wasn’t his prescription!

Terrible. They lost my blood test before it was processed in their lab. They refused to refund me for their mistake.

Excellent customer service. Also it’s great to have the accountability offered by SheMed for glp-1 use. I nearly bought an off-market Chinese glp-1 and so thankful to use SheMed instead. Nomusa and Luyanda have been very helpful with my app issues.

I had an issue with payment and Nhlalenhle in customer service was very kind and understanding he put me at ease by reassuring me he would sort it out, which he did.
I’m so very grateful for excellent customer service
Thank you

Recently started Wegovy , service from Shemed is excellent. The support is always there when you need it and the pre prescription blood test ensures safety . With the involvement of ones GP it gives security that those who need to be in the know are . The side effects may fluctuate from hardly to quite obvious but are transient so not impossible to live with . Cannot compare with other sites but I do feel I selected the best one . So excited about the future ,slimmer me .