Shinysmileveneers Reviews 

2,542
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,879 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the phenomenal and detailed service received, highlighting the ease and speed of the entire process, from impression kits to final product delivery. The customer service is frequently described as outstanding, amazing, and excellent, with staff being helpful, responsive, and committed to satisfaction, often going above and beyond to ensure a positive experience. Many reviewers are thrilled with the natural look and perfect fit of their veneers, which significantly boosted their confidence and allowed them to smile again. However, some customers also noted difficulties with the impression process, requiring multiple attempts or remakes, and a few experienced issues with the quality and fit of the veneers, describing them as plastic-like or oversized. A small number of people reported poor customer service, including long wait times on the phone and unanswered emails, leading to frustration and no product received.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing excitement to receive their veneers... See more

Customer service

Users describe positive interactions with customer service, with many reviewers consistently praising the... See more

User experience

People report positive experiences with user experience, finding the overall process easy, quick, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have made everything super easy and quick! Their response time is extremely fast and lays everything out perfectly that they need and answer any questions you have! I’m a very visual person and... See more

Rated 5 out of 5 stars

So far at the beginning of this process with making the molds and taking pictures and creating a file for my veneers, so they fit perfectly the service that I have received has been phenomenal and ver... See more

Rated 5 out of 5 stars

This is my very first time dealing with dental work through the mail and having to do this on my own with no one around at home, and it was so amazing- the experience and everything I learned In the p... See more

Rated 5 out of 5 stars

This was my 2nd impression and the advice I got from the first one being rejected was so helpful and I got accepted on this one!! Great communication and responses were super quick!! I'm very excited... See more


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 88% of negative reviews

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4.6

All reviews

(2,542)

1,869 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressive

I was very impressed with how easy the process was. The instructions were clear and easy to follow when making the impressions and I received my Veneers very quickly. They fit perfectly and look very natural. I am very happy to be able to smile again. Excellent customer service. The response time was fast and they want to make sure your experience is smooth and you Are happy.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Purchased them and had problems with…

Purchased them and had problems with the fit. No refunds. They have horrible customer service.
Called for three months waited an hour on the phone and got a voicemail that was full and won’t take any message. They are very plastic like and thick.

15 January 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Gregg,

We’re sorry to hear that the veneers did not meet your expectations, especially regarding the fit, thickness, and overall feel. We understand how disappointing that can be after waiting for a custom product.

From what we can see, our team requested photos or videos of the veneers being worn so we could properly review the fit concerns and determine the best available solution. This step is important because our lab needs to see how the veneers sit on your teeth in order to assess whether a remake, adjustment, or other support option is appropriate.

However, the veneers appear to have been sent back before our team had the chance to fully review the issue with the requested photos and work through the available resolution options with you.

We also apologize for any difficulty you experienced reaching us by phone. That is not the level of support we want customers to have. A supervisor from our Escalations Department has already reached out directly to help resolve your concerns, but we have not yet received a response.

We genuinely want to review this properly and help bring the matter to a resolution. Please reply to the supervisor’s message so we can continue assisting you directly.

Rated 1 out of 5 stars

I've been dealing with this since…

I've been dealing with this since February of this year. I got veneers the tops do not fit . So I ask after 60 days of arguing with them to refund my money, so they offered to send me a free kit to try the top molds again, which like a dummy I fell for it. I am still waiting and fighting to get my top veneers or my money back. You can never get anyone on the phone wait on hold for 2 and a half hours, next time almost 3 hours. Emails are not answered correctly. I hate this. I'm still waiting. Don't bother with this company, the lady in the teaching video has perfect teeth ,so if you don't have perfect teeth for perfect molds don't bother with this company. Very sad experience.

5 February 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Janell,

We’re truly sorry to hear how frustrating this experience has been for you. We understand how discouraging it must feel to wait this long, go through multiple steps, and still not have the top veneers fitting the way they should.

We never want a customer to receive a product they cannot comfortably wear or feel confident using. If a set does not fit properly, our goal is to review the issue carefully and do everything we can to help correct it through the available remake and warranty process.

We also want to clarify why our lab holds such a high standard for impressions. Since the veneers are custom-made from the molds provided, the accuracy of the impression directly affects the final fit, comfort, and appearance. If the impression does not capture the teeth and gumline clearly enough, moving forward can result in a product that does not fit properly. That is why our team may request new impressions or send another kit rather than produce a set that may not work for the customer.

That said, we sincerely apologize for the communication delays and for the difficulty you had reaching someone by phone. That is not the level of support we want you to experience.

From what we can see, a supervisor from our Escalations Department has already attempted to reach you directly to review the case and help resolve your concerns. We encourage you to reply to their message so they can personally review the best available option and work toward getting this taken care of for you.

Rated 5 out of 5 stars

Great customer service

I have always struggled with how my teeth looked. I got the veneers to improve my confidence. When I got my veneers, I FINALLY had that. They were beautiful. Snug fit. They look natural. And I was able to eat softer foods with them. Then they broke. 😕 I contacted customer service and they have helped me every step. I love that they explain why they can or can’t do something. They offer different solutions when/if needed, which is awesome! I’m in the process of having them remade. I can’t wait to get them. 🙂

11 June 2026
Unprompted review
Rated 5 out of 5 stars

1st Impression accepted

I have seen in my first impressions as well as my photos, and they were accepted. Thank goodness for the video… I watched it not twice but three times to make sure that I was doing it correctly. And the response time so far at getting back to me has been amazing and quick. Now the wait begins for my veneers to get here. I’ve been so self-conscious of my smile so I can’t wait to receive them!!

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service is not very service like-Don't buy if you have a crown

I ordered these thinking for the first time I might actually like my smile, upon receiving the box, the first thing I notice is that it has a warning about having a crown (which I have) then I tried to use the mouth piece and they are way too big, I have a small mouth and even the smallest one was too big it chocked me, I tried to ask for a refund and they are telling me No because I had the box of supplies longer then 14 days, I wouldn't have ordered at all if I had known that the puddy can break loose the crown.

4 June 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Kirstie,

We’re sorry to hear that this has been a frustrating experience, and we understand your concerns regarding the crown warning, the tray size, and the refund request.

We do want to clarify that the impression kit includes standard tray sizes, but we also have additional tray size options available depending on each customer’s mouth size and dental structure. If the trays included in the kit are too large or uncomfortable, our team can review the situation and help provide a better option rather than having the customer continue with trays that do not fit properly.

Regarding the putty, it is designed specifically for dental impressions and should not loosen healthy, stable teeth or dental work. However, if a crown, tooth, or dental restoration is already loose or unstable, we always recommend consulting a dentist before continuing. This is also why warnings are included with the supplies, so customers can review them before proceeding.

We understand that you were disappointed after requesting a refund and being advised of the 14-day cancellation policy. That said, we can see that a supervisor from our Escalations Department has already reached out directly to review your case and make sure you are taken care of.

We genuinely want to help resolve this properly, and we encourage you to continue communicating with our Escalations team so we can review the best available option for you.

Rated 4 out of 5 stars

The process is fairly simple

The process is fairly simple, it took me a couple tries to get the impression correct. Just be mindful, you have to pay for additional impression kits. Other than that everything else has gone well.

22 June 2026
Unprompted review
Rated 4 out of 5 stars

Fix my broken smile.

Fix my broken smile.

This should be a 4.6-5 review...
See below...
BUT....
Due to an accident I had a broken smile for years and due to the high cost of dentistry for crowns and caps, I went years without smiling. Also, coffee and age made my smile rather dull.

I started reading reviews of Shiny Smile, and after a long debate with myself, I decided to order the top veneer to see if it was acceptable to expensive alternatives.

I had problems using the impression kit, so it took two kits to finallly get an impression that worked.

It took 4 weeks, and when they came, I was apprehensive. After putting them on, I was impressed. They looked FANTASTIC. Natural looking, not overly bright, bright white. I ordered the "pearl".
They looked real. and certainly white.
I admit they felt very strange at first, but subsequent wearings, that feeling went away.

I ordered the bottom veneer that same day. They look just as good as the uppers. And fit like a glove.

I had 4 months delay in wearing them due to some personal medical issues, but I wear them everyday now.

Best very affordabe investment I've made in my teeth for a long time.

I'd have given 4.6-5 stars, but for the often extreme lengths of time it can take to contact customer service. When you do get through, they really take as much time as needed to solve problems, answer any questions, and create a great experience.
Great personal service...though.

I'd recommend SS to anyone looking for a natural smile and a huge boost in confidence in how they think they look.

Happy.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

I can smile again!!

I have always been embarrassed by my smile. As I have aged, my teeth have gotten so much worse. I’ve tried whitening them, but the stains never go away. I’ve had some bonding done on my front teeth and over time it has discolored and receded. I cover my mouth when I smile and have done so for many years. I could not afford to have a dentist do veneers on my teeth. It’s so expensive and insurance does not cover much of the cost. When I saw the ad for Shiny Smile Veneers, I was skeptical, but so tired of hiding my smile. Tired of being embarrassed. I figured I would give it a try. The process of making the impressions was not difficult. The instructions were laid out very clear. I was so excited to receive them in the mail, but still skeptical that they would look unnatural. I was amazed with the way that they fit perfectly over my teeth. They snap on and I don’t ever feel like they will loosen or fall out. And my smile!!! It speaks for itself! I finally feel confident with my appearance! I cannot thank Shiny Smiles for giving me my life back. If you are skeptical of ordering, I completely understand, but you can trust me when I tell you that it is worth every penny! I highly recommend this product! They help you with every step of the process and respond quickly to any questions you may have. I’m ordering another set as I do not ever want to feel embarrassed about my smile again!

23 June 2026
Unprompted review
Rated 4 out of 5 stars

The staff was patient with me and…

The staff was patient with me and helped me manuver through the impression process after several attempts. It was a success and I would recommend Shiny Smiles because I love the way my vaneers fit and look.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

RE: Impression Issues

I ordered it, package came in a couple days, took one impression of top and bottom, sent it back same day, and it got accepted. Anyone complaining about the impression is doing it wrong. When u go to the dentist it’s not comfortable. Getting a proper impression is not meant to be as pleasant as eating a steak. Do it right, and you’ll have no issue.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Through my error, I selected the wrong veneer shade. Despite the shade, the veneers fit perfectly and looked natural. After contacting their customer service department, I received timely responses and they made the extra effort to send me a complimentary remake. Shine Smile Veneers has an excellent customer service department.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The customer service team is quick to respond to any question or inquiry I have submitted! The shipping on the impression kit was really fast and a quick turnaround. Well, I didn't get my impressions accepted. The first time I did get them accepted the second time and it was definitely use an error that prevented the first ones from being accepted. After watching the videos and getting my second kit, I was able to successfully submit my impressions and now my veneers are in production. I can't wait to receive them!! Thank upu Shiny Smile!

16 June 2026
Unprompted review

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